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JohnsonString Reviews Summary
Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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Yes, I received my order. But I was wondering about the E string. Am I supposed to use the ball on the end of the old E string when I use the new one? I haven't used the new one yet because the old one is still good. I just bought a whole set of strings to have on hand for any emergency string change. Anyway the new E string does not come with a ball at the attachment end to the tail.
Everything is just the way I wanted and it arrived so quickly! Love these stools so much... I use them for my bass clarinet with a low C extension because most chairs arent tall enough for the extra length of the instrument and it adjusts height so fast
Good item! Good Store! Good size to carry in your bag. You can excercise anyplace. My son love to do in the car.
It is so nice to have some place local that provides all the services and products that Johnson Strings does. Whenever I have had a problem with a rental the staff are very responsive and help get my kids what they need to keep playing their instruments.
Really good instruments. They respond to emails fast. Helpful when it comes to explaining about their trials.
Navigating through the website was straightforward. I could easily find the products that I wanted. I received my orders in less than a week and I even got a tool to go along with my chin rest, which has never happened to me before. Very glad I ordered from here.
No issues at pickup, but had already placed order in advance. My daughter's violin and case are in excellent condition, looks new so very happy for a rental.
The Magnacore Tungsten steel strings are what my grandson wanted; he loves them, for their brightness and punch. He also loved that they came in faster than he expected, so was able to use them in a concert that weekend.
I was interested in the medallion cello strings because they were ropecore. They are brighter than helicore, but fast responding and a great choice for intermediate instruments.
I was a hesitant about purchasing a guitar online. I sent an email asking to see a picture of the guitar I was interested in. Within the hour, Justin sent 5 pictures of the instrument! He promptly replied to all my emails asking questions about the instrument. Once I made the purchase (great price on a B-Stock Eastman by the way!), the instrument was shipped and arrived promptly in the time and condition promised. Since then, I have emailed Justin a number of times asking additional questions and he continues to reply promptly with knowledgable information. What tremendous customer service. Thank you Justin and Johnson String! You will continue to get my business.
I love Solo Visions and get them all the time now. Highly recommended! I received my order pretty quickly, and they were packaged well.
Prompt delivery/ excellent product/ no complaints. I ordered Evah Pirazzi violin
Stings with a gold E
The whole rental process went very smoothly and I appreciate the help we received once we arrived at the store to pick up the instrument. The woman graciously offered to double check the size that I had ordered online and recommended that we go one size up. It was so easy. Thank you!
I am thrilled to be able to rent a nice quality 7/8 size violin. It was also great to have it arrive so quickly.
I purchased a chin rest after having weeks of shoulder/ arm pain while playing the violin. Before purchasing from Johnsons I bought another that didn't work out from a different source. I wish I had gone with Johnsons from the get go, as the one I purchased from them ended up being the one that worked for me! Their delivery was super fast! I ordered on a Thursday afternoon, and my package arrived in my mailbox on that following weekend! I was ecstatic at not having to wait another week for delivery like the previous company I'd purchased from! Their price was right in the range I was looking to spend, and the chin rest was even on sale :) I would definitely recommend Johnsons to anyone looking for great quick service at a good price!
I just bought a Cordoba Esteso classical guitar and i'm very satisfied. Shipping was fast despite of light delay due to custom clearances. Also the shipping cost was reasonable. The guitar is perfect and its woods smell very good! Do not hesitate to buy from JohnsonString.
Good company, good products and staff is knowledgeable.
The catalog is also very well done and paper quality is high.
Phone support also very good. All in all, a very fine company to deal with and a company who cares for the musician.
Shipping also always on time.
Recently bought an electric violin. Shipping was very fast (less than a week) and was very reasonable ($5). Love the violin's quality. Very pleased with the overall transaction.
We have rented from Johnson strings for a several years and have been very satisfied with the customer service and instrument quality.
I recently bought an instrument as well as other merchandise and was SO impressed by how efficient and professional the staff were. They were knowledgeable and very friendly too. I had such a great experience. They bent over backwards to make sure I was happy with the sound of my instrument and and even took it back for an additional adjustment and did not charge me extra shipping. I'm so grateful! I will continue to do business with Johnson Strings! Thank you!
Happy customer.
PS A very special thanks goes to Armenuhi :)
From the business
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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Hi Stephen,
Which string set did you purchase? Most have the option to choose loop end E or ball end E and it seems like you chose the loop end. If you need the ball end, feel free to exchange it by calling 1.800.359.9351. Thanks!