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JohnsonStringReviews 290

3.9

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JohnsonString Reviews Summary

Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.

This summary is generated by AI, based on text from customer reviews

service
3
value
3
shipping
3
returns
1
quality
3

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New York
1 review
0 helpful votes
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As advertised!
March 15, 2018

I ordered a book, I got the book! All went well. This app says I have to type 100 words before it will post. Lets see if it will post now.

Date of experience: March 15, 2018
North Carolina
1 review
0 helpful votes
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I sought a violin shoulder rest for a small size and specific brand (based on our teacher's recommendation), and I couldn't find it on other major string supply sites at all. A major online retailer I tried had it for three times as much (!). This came quickly, and the quality is as high as we expected based on the teacher's suggestion.

Date of experience: March 3, 2018
Maryland
2 reviews
0 helpful votes
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Johnson Strings carries a wider variety of strings and accessories than what I can find locally. It is a great resource, plus the prices are reasonable and the service is quick.

Date of experience: February 28, 2018
Utah
1 review
0 helpful votes
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Always great service!
February 28, 2018

I rely on just a few on-line sources for sheet music and violin/viola supplies. Items arrive on-time, usually a bit earlier; are in good shape; and I know if I have problems, I can easily return or exchange something.

Date of experience: February 27, 2018
Oklahoma
1 review
0 helpful votes
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Good company
February 20, 2018

I have found JohnsonString to be a reputable company for my needs as a cello teacher. My most recent purchase was a cello stand and the cello fits well and I love having a spot for my bow as well. Their associates helped me identify the stand that met my needs. Many thanks.

Date of experience: February 19, 2018
Virginia
1 review
0 helpful votes
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I've receive my order
February 19, 2018

Is working really good, thanks, Johnson's String. I have a question, when do I have to change the crystal, I know I have to do it every year but where do I get the crystal.

Date of experience: February 17, 2018
Florida
1 review
0 helpful votes
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JohnsonString's website makes finding and ordering their products very easy. The orders arrive well packed and promptly.

Date of experience: February 16, 2018
New York
1 review
0 helpful votes
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Easy and as expected
February 15, 2018

I ordered a scale book for my daughter and the book came in a timely manner and was exactly what I was expecting.

Date of experience: February 14, 2018
New York
1 review
0 helpful votes
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Easy Experience
February 14, 2018

The online experience is easy and painless. My children were so excited to see the new instruments arrive.

Date of experience: February 13, 2018
North Carolina
1 review
0 helpful votes
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As Promised
February 13, 2018

I received my order of 2 bows for home trial. I'm happy and relieved that they arrived extremely well packed and on time as promised.

Date of experience: February 12, 2018
Kansas
1 review
0 helpful votes
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Great experience
February 11, 2018

Service is great, sale price good. Thank you. I only wish the case would stay open when I lift the lid. Its a little awkward to get the violin, then the lid shuts and now I have the violin in hand and need to reopen the case to get the bow, etc. Im hoping it will loosen up with a little use.

Date of experience: February 10, 2018
RU
1 review
0 helpful votes
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The case is very nice, high quality, perfect color and very comfortable. I was lucky, because Galaxy case's were only in Johnson String Instrument shop.

Date of experience: February 9, 2018
Ohio
1 review
0 helpful votes
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Great Service
February 10, 2018

Called with question, quickly answered, ordered violin case, promptly delivered. I'll buy there again.

Date of experience: February 9, 2018
Iowa
1 review
0 helpful votes
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Wonderful service
February 9, 2018

Everything I needed was at the shop and my order arrived promptly in perfect condition. I now have a new string shop that I love and will be ordering again soon! Great Service! Thank you!

Date of experience: February 8, 2018
New Jersey
3 reviews
0 helpful votes
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Accessories
February 9, 2018

I had just purchased a new Violin directly from the maker and wanted to change to better string (Peter Infeld) and a different chin rest (Kaufman style). Johnson Stings was one stop shopping with quality items at affordable prices.

Date of experience: February 8, 2018
Maryland
1 review
0 helpful votes
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Great customer service
February 7, 2018

I got an email about the order being out of stock and we worked together to find a replacement. Excellent service.

Date of experience: February 6, 2018
Louisiana
1 review
0 helpful votes
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Exceeded expectations
February 2, 2018

Everything arrived sooner than expected and in perfect condition. We ordered a large item in addition to violin strings, and they all came together in the same box. Fortunately, the packer had the foresight to place the strings in their own small box inside the larger box so we wouldn't miss them among the packing peanuts, which was much appreciated. Thank you for the great service!

Date of experience: February 1, 2018
New Jersey
1 review
0 helpful votes
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Priority Mail is great
February 1, 2018

I received the package via US Post Office priority mail. It's fast and beyong I expected!

Thank you!

Chao-Yu Cheng

Date of experience: January 31, 2018
New York
1 review
0 helpful votes
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Exactly and seamless
February 1, 2018

I ordered a case and three strings - all of which arrived promptly in two days. I will order from Johnson Strings again.

Date of experience: January 31, 2018
Virginia
2 reviews
1 helpful vote
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Awesome
January 22, 2018

Professional fast shipping. The order was correct and the chin rest we ordered was well packaged. Recommended site by our private violin teacher. Definitely would purchase from this company again.

Date of experience: January 20, 2018

From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.


johnsonstring.com
Founded in 1976
Newton Upper Falls, Massachusetts, United States