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Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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I ordered a book, I got the book! All went well. This app says I have to type 100 words before it will post. Lets see if it will post now.
I sought a violin shoulder rest for a small size and specific brand (based on our teacher's recommendation), and I couldn't find it on other major string supply sites at all. A major online retailer I tried had it for three times as much (!). This came quickly, and the quality is as high as we expected based on the teacher's suggestion.
Johnson Strings carries a wider variety of strings and accessories than what I can find locally. It is a great resource, plus the prices are reasonable and the service is quick.
I rely on just a few on-line sources for sheet music and violin/viola supplies. Items arrive on-time, usually a bit earlier; are in good shape; and I know if I have problems, I can easily return or exchange something.
I have found JohnsonString to be a reputable company for my needs as a cello teacher. My most recent purchase was a cello stand and the cello fits well and I love having a spot for my bow as well. Their associates helped me identify the stand that met my needs. Many thanks.
Is working really good, thanks, Johnson's String. I have a question, when do I have to change the crystal, I know I have to do it every year but where do I get the crystal.
JohnsonString's website makes finding and ordering their products very easy. The orders arrive well packed and promptly.
I ordered a scale book for my daughter and the book came in a timely manner and was exactly what I was expecting.
The online experience is easy and painless. My children were so excited to see the new instruments arrive.
I received my order of 2 bows for home trial. I'm happy and relieved that they arrived extremely well packed and on time as promised.
Service is great, sale price good. Thank you. I only wish the case would stay open when I lift the lid. Its a little awkward to get the violin, then the lid shuts and now I have the violin in hand and need to reopen the case to get the bow, etc. Im hoping it will loosen up with a little use.
The case is very nice, high quality, perfect color and very comfortable. I was lucky, because Galaxy case's were only in Johnson String Instrument shop.
Called with question, quickly answered, ordered violin case, promptly delivered. I'll buy there again.
Everything I needed was at the shop and my order arrived promptly in perfect condition. I now have a new string shop that I love and will be ordering again soon! Great Service! Thank you!
I had just purchased a new Violin directly from the maker and wanted to change to better string (Peter Infeld) and a different chin rest (Kaufman style). Johnson Stings was one stop shopping with quality items at affordable prices.
I got an email about the order being out of stock and we worked together to find a replacement. Excellent service.
Everything arrived sooner than expected and in perfect condition. We ordered a large item in addition to violin strings, and they all came together in the same box. Fortunately, the packer had the foresight to place the strings in their own small box inside the larger box so we wouldn't miss them among the packing peanuts, which was much appreciated. Thank you for the great service!
I received the package via US Post Office priority mail. It's fast and beyong I expected!
Thank you!
Chao-Yu Cheng
I ordered a case and three strings - all of which arrived promptly in two days. I will order from Johnson Strings again.
Professional fast shipping. The order was correct and the chin rest we ordered was well packaged. Recommended site by our private violin teacher. Definitely would purchase from this company again.
Answer: Southwest Strings and Johnson String Instruments share some products and sometimes have different prices for the same product. Southwest Strings does have a smaller selection, but they have free shipping on everything.
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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