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JohnsonStringReviews 290

3.9

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JohnsonString Reviews Summary

Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.

This summary is generated by AI, based on text from customer reviews

service
3
value
3
shipping
3
returns
1
quality
3

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Great service
January 16, 2018

I love working with Johnson String! I placed my order on Thursday afternoon, and it was in my mailbox Monday. Fantastic:-)

Date of experience: January 15, 2018
Virginia
1 review
0 helpful votes
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Always works
January 15, 2018

Best communication with a business via website I've ever had! Moved out of the North East and still use JSI for its service and value.

Date of experience: January 14, 2018
Washington
1 review
0 helpful votes
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I shop at Johnson Strings online since I leave close to the 'other ocean' in NW Washington state. Their prices are competitive with other online dealers, their sales are excellent, and when I have called with questions, they are most helpful and kind. They also carry materials not listed on other string supplier websites. I have told other people where I live about Johnson Strings.

Date of experience: January 13, 2018
Massachusetts
1 review
0 helpful votes
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I was even informed of a change in materials (CD no longer included, just an audio via website link); very thorough company.

Date of experience: January 12, 2018
Vermont
1 review
0 helpful votes
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Renewed online
January 11, 2018

It was easy to renew violin online. Quick, easy instructions, and was glad to do it on a Saturday from my computer.

Date of experience: January 10, 2018
Nebraska
1 review
0 helpful votes
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Just received
January 8, 2018

First impression is great. Good materials, comes with a 3 year warranty for any faulty materials, but I dont think this will happen. Fit over my bam high tech contoured case perfectly. I can feel comfortable walking to school with my instrument in really cold temperatures now.

Date of experience: January 6, 2018
Massachusetts
1 review
0 helpful votes
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Johnsons provides both Great service and products! It is a wonderful resource and I'll continue to take advantage of their expertise!

Date of experience: January 5, 2018
Australia
1 review
0 helpful votes
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Very fast
January 2, 2018

Really love the earrings - perfect size, very nicely made... will order more in future. Just a quick note - I think you should change the description to "semiquaver earrings"

Date of experience: January 1, 2018
Arizona
1 review
0 helpful votes
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Gewa cello case is really sturdy construction and the chat service was very useful for me. And the best thing was its amazing price!
Now I can take my cello to my country safely.

Date of experience: December 30, 2017
Minnesota
1 review
0 helpful votes
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No surprises
December 29, 2017

Everything we have ordered is exactly as pictured. The shipments are always prompt. I have purchased my violin from them and they was very helpful. I am extremely happy with my purchase. I recommend this company.
Linda P.

Date of experience: December 28, 2017
Texas
1 review
0 helpful votes
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Johnson String Instruments has a wide inventory of string-related supplies, some that are difficult to find on other websites. Plus they have very competitive pricing and excellent shipping and service. A wonderful combination of strengths!

Date of experience: December 26, 2017
North Carolina
1 review
0 helpful votes
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Excellent service
December 27, 2017

My order arrived safely and promptly just as requested. Great care was given to packaging to insure no damage to music or strings. Thank you!

Date of experience: December 26, 2017
Massachusetts
1 review
1 helpful vote
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Greatbseevice
December 26, 2017

Ordered a cello case for a Christmas present great customer service, arrived on time time with no damage. Will recommend Johnsons strings to anyone.

Date of experience: December 25, 2017
District of Columbia
1 review
0 helpful votes
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Great Service
December 23, 2017

I got my strings in a timely fashion and was exactly what I order. Will use Johnsonstrings again. Great service and easy to use website

Date of experience: December 22, 2017
New York
1 review
1 helpful vote
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Thank you for sending the scales book so fast. It is an amazing resource in my music classroom. Thank you!

Date of experience: December 21, 2017
Minnesota
1 review
0 helpful votes
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Fast shipping!
December 21, 2017

Loving my new Bam scuba hoodie. I didnt realize that the zipper on this one is coated to prevent water from seeping inside. Added bonus! I think this will add more protection than the quilted one. Very happy with this purchase

Date of experience: December 20, 2017
Wisconsin
1 review
0 helpful votes
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Dampits for violins-have used many years and never had a cracked instrument, assorted sizes available

Date of experience: December 20, 2017
Texas
1 review
0 helpful votes
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Quick replacement.
December 16, 2017

Thank you for quick replacement. But the quality of the rosin is not what I expected. But johnsonstring rocks.

Date of experience: December 15, 2017
California
1 review
0 helpful votes
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JohnsonString is the best source out there for specialty strings (such as strings for my viola da gamba, and other stringed instrument accessories. They also have good prices and excellent service. Way to go, JohnsonString!

Date of experience: December 10, 2017
Illinois
1 review
0 helpful votes
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Got here before the date it was intended to be delivered. Instrument well packaged and great instrument.

Date of experience: December 9, 2017

From the business

We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.


johnsonstring.com
Founded in 1976
Newton Upper Falls, Massachusetts, United States