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Johnson String Instruments is generally well-regarded for its high-quality products, competitive pricing, and reliable service. Customers frequently commend the company's extensive inventory and prompt shipping, which enhance the overall shopping experience. However, some concerns have been raised regarding customer service, particularly in handling issues like incorrect item colors and support during returns. While most feedback reflects satisfaction and loyalty, occasional lapses in communication and support suggest areas for improvement. Overall, the company maintains a strong reputation, with a loyal customer base appreciating its offerings despite some service challenges.
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I love working with Johnson String! I placed my order on Thursday afternoon, and it was in my mailbox Monday. Fantastic:-)
Best communication with a business via website I've ever had! Moved out of the North East and still use JSI for its service and value.
I shop at Johnson Strings online since I leave close to the 'other ocean' in NW Washington state. Their prices are competitive with other online dealers, their sales are excellent, and when I have called with questions, they are most helpful and kind. They also carry materials not listed on other string supplier websites. I have told other people where I live about Johnson Strings.
I was even informed of a change in materials (CD no longer included, just an audio via website link); very thorough company.
It was easy to renew violin online. Quick, easy instructions, and was glad to do it on a Saturday from my computer.
First impression is great. Good materials, comes with a 3 year warranty for any faulty materials, but I dont think this will happen. Fit over my bam high tech contoured case perfectly. I can feel comfortable walking to school with my instrument in really cold temperatures now.
Johnsons provides both Great service and products! It is a wonderful resource and I'll continue to take advantage of their expertise!
Really love the earrings - perfect size, very nicely made... will order more in future. Just a quick note - I think you should change the description to "semiquaver earrings"
Gewa cello case is really sturdy construction and the chat service was very useful for me. And the best thing was its amazing price!
Now I can take my cello to my country safely.
Everything we have ordered is exactly as pictured. The shipments are always prompt. I have purchased my violin from them and they was very helpful. I am extremely happy with my purchase. I recommend this company.
Linda P.
Johnson String Instruments has a wide inventory of string-related supplies, some that are difficult to find on other websites. Plus they have very competitive pricing and excellent shipping and service. A wonderful combination of strengths!
My order arrived safely and promptly just as requested. Great care was given to packaging to insure no damage to music or strings. Thank you!
Ordered a cello case for a Christmas present great customer service, arrived on time time with no damage. Will recommend Johnsons strings to anyone.
I got my strings in a timely fashion and was exactly what I order. Will use Johnsonstrings again. Great service and easy to use website
Thank you for sending the scales book so fast. It is an amazing resource in my music classroom. Thank you!
Loving my new Bam scuba hoodie. I didnt realize that the zipper on this one is coated to prevent water from seeping inside. Added bonus! I think this will add more protection than the quilted one. Very happy with this purchase
Dampits for violins-have used many years and never had a cracked instrument, assorted sizes available
Thank you for quick replacement. But the quality of the rosin is not what I expected. But johnsonstring rocks.
JohnsonString is the best source out there for specialty strings (such as strings for my viola da gamba, and other stringed instrument accessories. They also have good prices and excellent service. Way to go, JohnsonString!
Got here before the date it was intended to be delivered. Instrument well packaged and great instrument.
Answer: Southwest Strings and Johnson String Instruments share some products and sometimes have different prices for the same product. Southwest Strings does have a smaller selection, but they have free shipping on everything.
We have served the Greater Boston string-playing community since 1976. Together with JSI’s Guitar Shop and Carriage House Violins, we form New England’s largest stringed instrument company, here to offer our customers—beginners through concert artists—the very best in bowed and fretted instruments sales and service.
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