Joann Fabrics

I ordered an item for my granddaughter that was needed the next week. In ordering, I changed the shipping address to my daughter's and (my mistake) I did not notice that their site automatically changed the billing address also until order was placed! I had constant emails (more than 10) and phone calls requesting that the shipping address remain the same but the billing address needed to be changed to my address. What did they do? They changed the shipping address so the pkg that was needed right away came to my address in MO rather than to IA! Called to get them to send an overnight shipping label since mistake was theirs. First call--was told it would be sent via email right away. Nothing! Called next day--was told they would do a label but it would take 3-4 days to be able to send it to me! This is ridiculous! Will NEVER order online again from them. They are very incompetent compared to other online stores!

Today I walked out without buying what I had brought to the counter to purchase. First time ever! It was President's Day and none of the sweet, helpful sales people were working... at least none that I encountered. Once again, the coupon scam was in place. With two 50% off coupons and the "20% off of all purchases" in hand I carefully picked out the items I had come to buy. When I got to the counter, I was told that the 20% off "your total purchase" did not apply to my purchases because I had used the 50% off coupons. This restriction has never (to my knowledge) applied on these percentage off days. And I have shopped at JoAnn's frequently... and I mean frequently! Ok.
So there was a change of policy without notice. It was in very tiny print on the coupon. This reversal of policy has happened on other situations where coupons were involved. That's how you get charged without realizing that you haven't gotten the discounts you were expecting. You get used to one "policy" and never think to review the total bill (which is higher than expected). When I questioned my bill, the woman at the register said "honey, just slide the card" and pointed to the card reader. She kept repeating in an impatient way "just slide the card" and pointing. Mouth open I turned away and said "just keep it." In her acid, patronizing voice she replied "now you have a nice day." Another word of warning... expect to be cheated and question every single purchase if you use coupons. I, for one, will not shop in our Tucson store unless I can be helped and check out with the honest and respectful employees who have made it a pleasant experience. I see negative reviews of the website, but the store can be just as problematic.

I am done with Joann Fabrics. Reason: Joann has excellent sales if you order your items by internet, but the problem I have always had and overlooked is the fact they charge me tax. The items are coming from several states away so as most people know no internet tax is a plus. What put me over the edge was yesterday 8/27/15 when I pulled up Joann.com they had the die cutters on sale at 40% off nice savings and they had a coupon for 20% off your entire purchase on regular and or sale items and only $4.99 shipping. Really nice right. Wrong. I call customer service to ask why I was only seeing $2.52 off my entire purchase. The customer service agent was only too eager to let me know that I needed to go to the exclusions page and read the list which by the way covers a lot of exclusions. I then also asked him why was I getting charged Internet tax and he said they charge me tax on the postal address they are shipping to. Does that make any sense? Not to me. They were shipping from warehouse many states away. The answer didn't satisfy me and since this isn't the first time I have received answers from Joann's that made absolutely no sense I am just done with the whole problem. As a business owner myself my business is based on honesty, integrity and happy customers. I don't seem to see that with Joann's.

I went to Joann store number 0968 in Miami Florida to register for a class. I was stuck for an hour and a half to do so because Angelica the class coordinator was so incompetent to do so. I had to call in the manager Verginia to help. Verginia was so rude and upset at every one. If that is the way to treat customers I wonder how she became a manager. I will never shop a Joann any more. It is much easier to go to Micheals or Hobby Lobby.

This is for the online component as I don't have one nearby. I've ordered 4 times in the past 6-7 weeks and each order immediately followed-up with an order confirmation. That's it. Charges were pending and eventually fell off. No other emails or notices. I called customer service several times and each time I received a different explanation. In the end, I was told their online order system is not accurate (in stock or not). They do not have a back-order notification system (orders placed for items not in stock will "fall off" the system with no notice). And for all my trouble I was told I'd get a gift card emailed to me. Never came. About a week later I did get a $10 card in the mail. I used it and once again, order disappeared from my credit card and nothing sent, shipped, no notices, nothing. I'm done with this store.

I went to Joann Fabrics Store # 2079 in Brookfield, Wisconsin at 2:30PM after checking online for a specific fabric and finding it available in the store. There were only 4-5 customers in the whole store when I arrived and when I couldn't find what I was looking for, I asked for help. I was told that I should have called the store first as the computers aren't always accurate. I was then told that the fabric must have come in on May 18th--3 days ago, but probably wasn't out yet. Lastly, I was told to come back in a few days to get it. I told them to please check in the back for the fabric and was then told that they had 10 boxes of fabric in the back and wouldn't do that. I reminded them that I was the customer and that if they had the time to argue with me that they had the time to get the fabric I was seeking. They still refused, so I left and went to another Joann Fabrics as I really wanted this fabric. I found it on the shelf and bought it there. I spend over $2,000 a year at Joann Fabrics and I won't spend another cent at that specific store.

I order from this site a lot when they have special online only sales. I have found a good selection of craft items (rubber stamps, metal dies, paper crafting supplies) that I've never seen in the big box stores. I have gotten some incredible deals too! I bought $5 embossing folders for $2! Spellbinder dies for 60% off, I even got a new Cricut Explore with the bluetooth adapter and $25 credit for images in Cricut Design Space for $179 with free shipping! You have to check it out every week and get on their email list.

I'm not thrilled with their return policy of shipping returns back vs. taking them to a local store.
But, I've been lucky and haven't had any returns since they began their web site!

Purchased product on Monday and paid extra for expedited shipping to receive it for a specific project happening this weekend. The product was expect to arrive by Thursday at the latest. On Thursday morning I found out through UPS the sale had been canceled and the shipment would never arrive. No one from JoAnn contacted me to discuss or give me a chance to make other arrangements. I plan to never purchase from them again because of the position they have put me in. I now have a huge problem that could have been avoided by simple customer service.

Pros: Unbeatable sewing supplies price, easy navigation
Cons: Descriptions errors, canceling an order is a struggle

Be sure to remember what name you put on order, cause if you get it wrong they would not do anything you want and probably lie to you politely. I had to call three time to cancel an order. First time was "too late" remark. Second call was full of lies since I forgot that I used my sister name in the order (was a gift to her). Anyways, the guy told me that my order was "cancel" when there was no e-mail to confirm so. My final call was perfect since I was correct and direct. Now, I have to wait two more weeks for my refund money...

I have been a crafter and a seamstress since I was 11 years old, and JoAnn Fabrics stores have been a large part of my projects. The only thing that has changed is that I can shop there online now. I get regular flyers in my email telling me what the special sales are now, and there are even perks for those of us who shop on the net. JoAnn Fabrics has such a variety of craft and sewing supplies, it's probably a good thing that I don't live closer!

The only thing I would like better would be if the sale flyers were not so "busy." It is distracting to me to have so many pictures together when I am looking for one specific item.

Nevertheless, it is the first place I look when I need something for one of my projects.