Joann Fabrics

November 7th I ordered about 10 Christmas items from Joann.com. Everything seemed fine at checkout, I received no order confirmation or anything, I assumed it was still on its way to me. 2 weeks pass and I go to the customer service page and it states that their warehouse had moved and shipping could take UP to 7 days. I was annoyed because they had not mentioned that during check out. I needed these items to bring with me on Thanksgiving, you would think ordering on November 7th would give me ample time. Customer service took days to email me back the status of my shipment telling me it was in "shipping phase". I still had not received any confirmation email about the order so I responded telling them to cancel my order since I needed it in the next couple days. Days later (going on week 3) customer service got back to me saying they couldn't do that and also offered me absolutely no solution or support. I've never dealt with such horrid and useless customer service. Now we are at December 2 and I just received confirmation the shipment I no longer want is finally on its way. The kicker, today they cancelled some items from the shipment because they were out of stock. So they very well could have cancelled my extremely late order. I will never order or buy from JoAnn Fabric again. Their customer service is pitiful and this shipping process has been unforgivable. I advise all friends, family and readers not to spend their money at this store. I'm looking at an order that is coming a month late, way passed the date I needed it. Still hasn't even arrived! And no one in customer service could come up with a solution to resolve the situation or even make me feel better about this fiasco. Horrible, lying company.

Ordered card stock from my local store 11/2. I'm disabled so I do all my shopping online.

1) it states I am shopping in my store NOT halfway across the country. I find out that is a total fabriction! Had I know this I could have sent hubby to pick up my order that day. I have been waiting a week with yet another week to go!

2) it takes 3 days to be readied for shipment & states it will arrive 11/8! Okay not happy but nothing I can do but wait.

3) on 11/7 I check progress to find delivery date has been put out a week with no email stating this which I had requested to be notified of any changes.

I email JoAnn's telling them I am displeased they do nothing but say it's not their fault & close my complaint with NO RESOLUTION nor APOLOGY!

I WILL NEVER BUY FROM THIS COMPANY AGAIN. They are the worst online store I have ever had the displeasure of shopping in & I do all my shopping online so that is really saying something. I give them a big fat ZERO rating not even 1 star for their incompetence & piss poor customer service.

After reading so many negative reviews about their website, I decided not to use it. I do have something to say about the stores. I'm giving them two stars because they have a pretty wide selection of items, and they send coupons to interested customers. Unfortunately, clerks/cashiers at stores I've shopped at seem to put a great deal of effort into being EXTREMELY rude and cold. Why? It makes no sense to me unless they truly want to drive away customers, which is exactly what they finally did to me a few years ago.

I ordered a sale item that was out of stock. I got a message it was back in and I could still get it at the sale price. Ordered it, got confirmation and my card was charged. Yep days later I got a message it was cancelled because it was out of stock again. Called and was told they didn't know why I got that message because there were plenty in stock so they reordered for me. Got confirmation. Two days later they canceled again. Called and was told yet again they were out of stock. 24 hours later I get another email that they are back in stock but now they are the normal high price. No way. Not ordering from them ever again.

I ordered some material and other things on Aug. 31st. On Sep. 12th my order was still in processing so I called customer service to find out why nothing had been shipped yet. I was told one of the items in my order had been cancelled but instead of cancelling just the one item, the whole order was cancelled and I was not notified about the cancellation. She said it was a computer mistake and I would have to reorder the other items. I was a little upset because some of the material in that order was needed to finish a project for a client by Sep. 17th. I told her I really needed that ordered by Friday the 16th so I could finish the project by that Saturday. Some other things in that order were not available anymore including that material so I had to make a quick decision about another material and hope that it would be right/good for the project. She told me they would expedite the order and I would get it by Friday (at first she said Wednesday but I knew that would not happen but by Friday could have been done). Then on Wed.the 14th I was hoping to see that it had been shipped but no, still in processing. I called again and was told I would get it on Friday by FedEx.
I knew on Friday morning I was not going to get this material in time because it still had not shipped so I had to drive an hour and a half one way get the material at another craft store then drive back home another hour and a half so I could finish the project ON TIME for my client.The order was finally shipped on Friday/Saturday. Well I still have not received my order and it is now Sep. 19th. It looks like I might get it tomorrow, 3 weeks after. I won't order from them again!
If I need to shop or order something online at Joann's Fabric, I will go to Micheal's or some other fabric /craft store instead. I'm very disappointed with Joann.com!

Well I got my order on Tuesday, the 20th, way too late and it was missing one of the things I had ordered, some silver pony beads and a few of the items were priced different on the invoice sheet. I did a little math and it came out they owe me a couple of dollars so I will be calling them about the difference in the total bill and try to get the beads.
Hopefully that will work out well.
Stay tuned!

Good Afternoon,
My name is Amanda, My mother in law and I have recently had a very poor experience in your Clifton Park, New York store. In March as we were planning to decorate for my wedding we decided to use a white mesh fabric, After researching online as to where to get It we landed on Jo-Anns we called Clifton park gave them the item number we found online and was told it is carried in the store. Great! We went to Clifton Park late March to see about purchasing this product upon entering the store we were not greeted nor asked if we needed assistance.
After we stood around for several minutes an employee asked what we needed, We explained, she stated that store doesnt carry as much as we needed we would need to special order this (3 Bolts). Fine we ordered and paid for them right then and there.
Our order then didnt come in till middle of June. We picked it up no issues, it looked great at our wedding August 20th. We only ended up using one bolt. Last weekend I called the Clifton Park store and explained to who was on the phone the situation we had 2 bolts not opened still in the plastic, asked if they could returned. She stated yes as long as they were not cut and we had the original receipt. Nowhere along the lines did she ask when we purchased these items or any information that was probably necessary.
9/6/2016 My mother in law and I entered the Clifton Park store to return said items, Upon entering we again were not greeted and stood at the counter for roughly 5-10 min before either of the two girls even came over. We explained the conversation we had over the phone, they stated we could not return these items and there was nothing they could do. We then asked for a Manager, The girl standing next to the register was apparently the Asst. Manager (now I am all for expression of personal whatever but this was not a good look she had faded green and blue hair and a ratty Joann shirt on, did not look professional at all) she then stated she could not help. We were told to call in the morning when the store manager was on.
My mother in law called today 9/7/2016 and again had the same conversation with the manager which we are having for the 3rd time this far, the manager continued to speak over her was rude and again not helpful at all, At the end of the conversation she asked for who we could speak to above her, she stated she could not give out the reginal phone number. Again argued with my mother in law Jackie. Finally was given the name and number to the Albany store.
There she spoke to a gentleman and again told the store for the 4th time now. Finally after much explanation and dismay of the manager they have agreed to return the items and refund her card.
Now we have to make a 2nd trip to Clifton Park to return the same items we tried to return yesterday.

Now besides my several issues with all of this, at no time did anyone say that other stores had this item in stock so we didnt have to special order the item.
The 90 days do not start when we pay for the items, as we didnt physically pick those items up till late June we are not even at 60 days of having the item in our position
Customer service was a joke, the attitude and disrespect of the employees was not acceptable.

I work on the construction business and work with clients building their million dollar homes, however we treat all clients whether we are doing a small 500 job or multi-million dollar job the same, Customer is always right and we do whatever we have to render any situation, even if we did not make the mistake or cause the issue in the first place. I believe that your employees could use a lesson in customer service and there should be some sort of guideline for then regarding appearance, again Im all for expression when it is done tasteful and with class.
You always should present yourself in the highest manor no matter if you work for Donald Trump or Walmart.

Thank you for your time in reading this email we look forward to hearing from you soon.

I called a week after placing my order online to confirm the item was still in stock since it was a week and hadn't heard anything. The woman assured me my item was being packed and should ship out in the next 24 hours. No word them I received notice my order was cancelled. When I called again to ask why, they did offers 50% off coupon... but it's the same one I already have access to. Thanks for wasting 2 weeks of my time Joann's. I'll stick to going into the store if for some reason I need something for your awful company

I ordered a ruler that said,"ready to ship", so I ordered it. One week went by and I thought maybe something went wrong cause I payed through PayPal and my email is different then it is on my Joann account. I went ahead and ordered another through Amazon and that same day FINALLY got a shipping notification from Joann. Amazon shipped the same day I ordered and Joann shipped the same day as Amazon which was one week after ordering (ordered on Friday and shipped the next Friday). My Amazon order will arrive on Monday and my Joann order will arrive on Wednesday... never ordering from Joann.com again!

They want you to spend lots of money but aren't willing to turn the lights on within the first 15 minutes after opening. I honestly was fighting down a panic attack and could not bear to stay there any longer. Waiting for them to turn the lights on. I asked 3 different staff members for better lighting. The first said 'in a second' the second said ' in a minute' and the third said ' we never turn the lights on before 15 minutes after opening' And after approaching the first about his lie I only earned a "wow" As if I was asking for something totally out of mind. The Staff is always extremely unfriendly, snooty and eye rolling. No respect at all. It seems the staff does not understand where the money for their salary is coming from. I am done, I don't want to be treated like a nuisance. I am still shaking and Jo-Ann is off my shopping list forever! R. I. P

I ordered some supplies for my wedding, and shortly after I decided that what I was going for just wasn't going to work.

Joann gives you a half hour window to change your mind, which I missed. I emailed anyway. I received NO response until days later, after my order had shipped. Which is really annoying, the sluggishness, but okay. I can deal. I simply refused the package when it arrived, it went back.

They received the package yesterday. I asked today when I should expect my refund. I was told 2-3 weeks. ARE YOU F**KING KIDDING ME?!?! There's no reasonable explanation for that.

Customer service is a disaster at this place. I can't get answers. They're slower than molasses in January. I will never, ever, ever purchase from them again.

Ordered a surprise gift for my wife from Joann.com. Waited 2 weeks for it. Tracking continued saying printing label. So I called customer service. What an incompetent group. They had no answer to my questions. I was given a gs number and told that with in 24 to 48 hours someone would respond to me with a solution. No call. I called back only to talk to the most rude person, I tried to cancel my order and was told that I could not do that. She then transfered me to a gentleman at corporate that hung up on me. Long story short, I did get my order cancelled but they only refunded me part of my money after a guanentee from the manager of customer service it was all fixed. Two weeks later when I get my statement, I find how they cheated me for an order that was never shipped.

After buying more than $100 in art supplies for my daughter's Xmas present first week of December, I got an email 3 weeks later from Joann.com that they could not fill half my order. I had to find the products elsewhere and have them shipped fast, thank you Amazon. My art supplies from Amazon came two days before Xmas while the other half of my products from Joann's didn't come till the 29th of December with no contact from them that I wouldn't be getting my package by Xmas as it should have been. My complaint to them on their website contact form was not valid enough to receive till a week later with absolutely no help offered. The best part was yet to come when I discovered that #1 I can't return the products to the store and #2 they do not provide return shipping labels and #3 if I want to return the products I have to fork over $10+ to have it shipped to them and they recommend I also get delivery confirmation to ensure that I get my money back. What a joke of a return policy, this is 2016, right? I had no idea because I have shopped in their stores before. Never again, I'll be going to Michael's.

"I made the mistake of ordering a craft item from Joann.com, and I'll never do that again. Here it is, nearly a week later, and they still haven't shipped my order. I emailed them to find out the reason for the delay, but they haven't responded. I wanted to cancel the order and buy from a more reliable company, but they don't allow cancellations of orders after they've been placed, even if they haven't bothered to ship them yet. And they charge for returns, no matter the reason.

Their service is so bad that I'm considering avoiding shopping in their fabric stores. I'm completely fed up! "

I tried to register my daughters and I for a one hour cupcake decorating class. My girls are 7 and 12. I planned on being there with them. This was part a project for the 12 year old's art class exploration and part fun activity together. I guess having minor children in a one hour class to decorate cupcakes is too much a risk for Joanne Fabric. I was put on hold twice and told they needed to call me back the next day. Really? Thanks, but no thanks. I'll go to Michaels and purchase the supplies and decorate cupcakes at home from pinterest.

Joann.com refuses to fill orders for fabric. Every time I've ordered fabric they accept my order and then subsequently contact me a few days later to say, Oh, it's out of stock. Sorry. I could understand this happening once or twice, but not five times in a row over two years. Turns out they're too lazy to cut the fabric so they code it as out of stock. The customer service is horrible - they know nothing about the products, are rude and refuse to transfer you to a manager when asked. I will never shop Joann or Joann.com again.

Received a gift card to find out when I tried to use it online they would not accept it. When asked if they could send the items I wanted to the store (because they are not in the store, the reason I went online) they said no. I would recommend never purchasing a gift card from JoAnn Fabric and I will now go anywhere else but JoAnn to make my fabric & craft purchases. This is the way companies go out of business because of zero customer service and rudeness when working with people.

First off. Joann.com loves to jack up their price by a dollar or two compared to other stores so when you use thier coupons, its not really saving if 20% is 10% and 50% is 40%. I order here when Michaels doesnt have what i want. The other reason (s) this place gets such a 1 star review besides cheating customers with coupons is. Customer service. I wrote them an email 2 weeks ago to complain about a product they listed on their site as "in stock" but its not even in stock. I ordered a basket full of stuff just to meet the free shipping requirements just because i wanted that particular product just to find it "not in stock". Wasted my time and money ordering. No response, nothing to this day. Also. Expect long proccess time for your items. I swear they probably have 98 year olds packaging your product because its so freaking slow. Shipping charges on ONE item is 2x's the price of the item itself and it doesnt even weigh that much, so wtf are you shipping? I dont think i would be shopping here anymore. So many negatives.

I ordered my items on Nov 28th. Expecting my items to arrive in time for my child's b day on the 5th of dec. Checked, nothing had been shipped! It didn't get ship until Dec 11th! Then tracking states that I would receive it today Dec 11th but NOPE! I still did not receive it! I'm furious. Called CS and was put on hold forever! Decided to just better hang up then waste anymore time! First and Last I will ever order from here again!