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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
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Returns
Sustainability
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Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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Quality material, true to size, well made, would purchase again
Love shopping at JJ's. Dresses are well made and gorgeous. Returns, Exchanges and Purchases are simple. Customer Service is great.
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Very disappointed in the three dresses I ordered for the try before you buy. The dark red one came ripped in the back, had frayed strings and was missing the clasp on the back of the neck to close the dress. The navy dress was missing the clasp on the back of the neck as well. I couldn't even try on the black dress because it wreaked with stale cigarette smoke. How can you expect customers to purchase these dresses when they come in this condition. Very disappointing and it was a waste of $30.
Thanks for your feedback.
We are sorry for the inconvenience caused.
We noticed that our after-sales team responded quickly when you stated the issue. But it took some time to receive the pictures from you.
Our after-sales team will handle the case very soon.
Thanks for your time.
I had a great experience up until I ordered the dress and shipping was so high. That is a lot to ship a dress
Thanks for your feedback.
We would appreciate your understanding that international shipping charges may be higher.
We are grateful for your input to our business and will try to improve it further.
Have a wonderful day.
Love everything that I have bought from JJ's House. Good quality and quick shipping.
Thanks so much for choosing us. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Both dresses fit perfectly and I chose to keep one! Definitely will order again!
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Perfect place to get a dress for prom or another dance!
I was so excited to find a quality dress here that I'm having my bridesmaids in my summer wedding order from here too!
Thank you so much for choosing JJ's House We eagerly anticipate your continuous support and look forward to serving you with the same dedication and excellence in the future.
Great selection. Great value. Prompt and helpful customer service. And a beautiful dress for my daugther's wedding!
Thanks for your review here. We are so honoured that this dress will be part of your lovely memories on this unique occasion. Hope you will have a wonderful time at the wedding.
We also appreciate your honest feedback about your experience. Looking forward to more future orders.
Dresses are beautifully made but it takes too long. Also the try-on option is great! I wish JJ's house would allow more than 3 dresses as I was searching for a dress for the big event, and I can not wait...if you can improve this area that would be awesome!
As a professional online shop, we always spare no effort to satisfy our customers. Thanks so much for your input.
Support from customers like you helps our business grow and evolve. We look forward to your continuous support.
So far I've ordered a junior bridesmaid dress and a flower girl dress. One was too big, one was too small. I used the try it before buying it option and the return process was easy to do, except that I tried to return it through the post office when I should have gone directly to UPS. So I reordered, and they shipped it out on the same day that i ordered it. So far I'm impressed with nothing bad to say.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. We look forward to your continuous support. Have a wonderful day!
I ordered a dress, took almost a month to arrive, and the "off shoulder" sit for the straps is bulky and doesn't lay on the arms, as well as it smells strongly of fish. I asked to send it back immediately and they want 10% restocking fee even though I am returning with tags right away. I also ordered two necklaces (matching ones) for kids and one stretches and the other doesn't even get over a small kids head. They also are making me pay to ship it back. I am now out almost $40 because of their poor quality items.
Thanks for your review here.
We apologize for the inconvenience caused and would like to address it promptly. The free return label has been sent to your email address to help facilitate the process. After checking, the necklace set is Elastic(A bracelet and a necklace). Therefore, we may recommend stretching it to meet your needs and the shorter one is only for the wrist. Meanwhile, the feedback has been forwarded to our QA department for further improvement.
We would thank you a lot for bringing this issue to our attention.
Thanks for your time.
Do not do the custom fit, they don't get it right, and are unwilling to refund or even try to fix their errors. Very poor customer service!
Thanks for your review here.
We are grateful for your feedback. However, after confirmation with our dressmaker, the measurement we made for the bust corresponds to your request, which is 35 inches.
We appreciate your understanding that when we made the custom-sized dress, we would make it based on the data provided, without adding too much room. We are sorry to learn about your dissatisfaction and our after-sales team has provided our solutions.
Thanks for your time.
In multiple conversations I was promised I would be able to get the flower girl dress in time. When the company replied the next day with the information I needed for my order (I was requesting a custom colour), I was told I would not be able to get the dress until a MONTH after the date I was roses just a day before. Needless to say, this meant it would come after the wedding.The company refused to admit their error or even attempt to make it right. I was left without a flower girl dress for the wedding.
Thank you for your review, and we sincerely apologize for any inconvenience caused.
We understand your concern regarding the time taken to confirm certain aspects with our dressmakers. Our team promptly acknowledged your inquiry of three dresses and initiated the necessary checks. A notification email was sent within 24 hours to assure you that we were diligently working on obtaining the required information and would respond promptly.
We deeply regret any dissatisfaction with our response time and are committed to enhancing this aspect of our service. Regarding the delivery time, we regret to inform you that meeting your specified date is challenging due to our factory's holiday during the festival. We appreciate your understanding in this matter.
As per your request, your order has been canceled, and the refund process will be expedited.
We genuinely value your time and feedback, and we assure you that we are continuously working to improve our services.
Thank you for your understanding.
I bought two dresses and some jewelry on this website and JJs does a very nice job making a dress for specific measurements :)
Thanks so much for being our repeat customer. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
The dresses are beautiful, but I feel the sizes are not true to size...I measured myself and based on that the size seems to be 3 sizes larger than I usually am. That doesn't make sense.
Thank you for sharing your review with us.
We strongly recommend that customers select sizes based on the measurements provided alongside each product, as sizing may differ from standard norms. To ensure accuracy, our dedicated customer service team is readily available to assist you in verifying sizing details with our dressmakers.
Please do not hesitate to reach out at any time. Your satisfaction is our priority, and we are here to provide the support you need.
Thank you for choosing us, and we look forward to assisting you further.
Online shopping was good. Found a dress in the wedding color scheme of my son. Great mother of the groom dress. Great price. Delivered when promised. Fit well. Does have slight imperfections and have to be pressed by dry cleaner.
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
The web site was easy to use. Checking out was a piece of cake. No Problems at all...
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us.
For better viewing and tracking, we highly recommend downloading our apps.
IOS:
https://apps.apple.com/us/app/jjshouse-bridesmaid-dresses/id1502211753
Android:
Https :// play.google.com/store/apps/details?id=com.house.jjs&referrer=utm_source%3Dapp%26utm_medium%3DWEB%26utm_campaign%3Dandroid_sidebar_download
Have a wonderful day!
Quality not so great. Ordered a dress, did not like the quality,And did not look like the photos.
I ended up losing $40 on a $97 purchase knowing I paid for shipping the product to my destination. They have a restocking fee of 10% and they deduct the shipping fee knowing I paid for it…. Never purchasing any item from that site….
Thank you for providing your review.
At JJ's House, our commitment to minimizing environmental waste leads us to specialize in made-to-order products. To sustain competitive and affordable pricing, restocking fees are implemented. Prior to completing an order, customers are prompted to confirm their comprehension of our return policy. A comprehensive overview of the return policy can be found here:
https://www.jjshouse.com/help/returns-refund?country=CA¤cy=CAD
To cater to our customers' preferences, we have introduced the Try-on At Home service for select items, enabling clients to experience our products firsthand. Further details about this service can be explored here:
https://www.jjshouse.com/all/try-on-dress?country=CA¤cy=CAD
We appreciate your time and understanding.
The dress was fabulous, the experience exceeded my expectation in every way.
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.