The company refuses to accept a return. They claim the dress I bought was tailored made. I used their size chart and ordered the dress off their size chart. Now they claim the size chart is not "the commonly used size chart'. But refuses to exchange the dress for a smaller size.

The dress is poorly made, unflattering and not worth any where near what I paid for it. They offered me a 15 %. Discount. What a joke!

Don't waste your time or money with this company..

I ordered 2 bridesmaids dresses from JJS House and am very happy with the dresses and also the company. Being new to online purchasing, I initially pplaced the order with payments and asked that the dresses to be 'mocha' brown. However, customer services responded by phoning me at home the next morning to say they can't tell me exactly what shade of brown it would be. They offered me a full refund which was paid into my bank account in a couple of days; and suggested I first order a swatch of the material which made sense.

I finally ordered the dresses and they were delivered in good time. Both dresses are absolutely lovely and look very much like the pictures on the site. The only problem was that they were both too big around the bust area. One of the dresses was also too tight across the bottom/hips. However, this is partly my mistake because I asked for 'custom made' but then dont think I gave them all the measurements (I feel they were slightly at fault for not asking for these) - as for the tightness around the hips, this was my mistake for measuring the wrong part of the hips.

When I emailed JJS House to tell them about the bust sizes being too big they suggested I take it to a local tailor to be altered and they paid for this - once again with the reinbursement being paid straight into my bank account.

The tailor I took the dresses to, to be altered thought they were brillaint quality material and workmanship.

I have found their Customer Services to have been reasonable and brilliant - they have always got back to me right away and will say if they can/cannot do something.

All in all my first online experience shopping with JJS has been really positive. I would definately order from them again.

Why can't I make my review zero stars?!?!?

DO NOT BUY FROM JJ's HOUSE! They can make any error they want and they don't do a thing about refunding money or making it right. A complete waste of money.

I am so upset I created my own blog page about it. My horror story can be viewed at:

http://jjshousereview.blogspot.com/

Yes, it's that bad and that upsetting that I created a blog page. Take that as a warning if you are considering purchasing from this rip off place.

DON'T buy from this site! It is a scam! I ordered a dress for my daughter's formal. Well, the one we received wasn't even close the pictured item, the zipper doesn't go up past the bodice (thicker part) when there is a body in the dress, it is even difficult when you don't have a body in it! Then, they try to make you feel bad by saying that their two girls worked for two days on trying to make this dress for me... nowhere do they tell you that the product you will be receiving will not be exactly like the one you see in the picture and that they will do their best to make a nice dress for you (even if it is in different colors and the beads on the picture won't be a part of the dress!)
Contacting them is a joke, you hope you get a response, and then their response is so rehearsed and generic! They offer 25% refund? I declined that and am going to keep on them about a refund, I also filed a claim through Paypal, so hopefully paypal will be able to help me out. I am soooooo mad! They obviously take the photos off of some site... then they have their two little chinese people try to make it... didn't even make the top close to the one we ordered... used some cheap netting and gold crap... so bummed that we got took! We don't have the extra money just lying around. Bummed...