I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248. When I brought this up to them, they went ahead and refunded my full amount. So yes they have beautiful dresses but plan on a good 6 weeks to get it.

My Maid of honor ordered try on dresses and they sent them to the wrong province! Yes that happened and told her ohhh well, then I ordered one of my bridesmaid dresses and a month later still don't have, other bridesmaid after the second try on dress order…which actually made it to the right province lol the sizing is so wrong! My wedding dress which I ordered a month ago and still hasn't shipped…which I already know is going to be garbage and won't be here when it's supposed to be lol do not and I repeat do not! Order from this place!

I have worked hard and jumped through hoops to purchase a dress from JJs House. The experience has been horrible! As of now, they are holding $253 of mine for up to 14 days on an order they said to cancel and reorder via PayPal! What's worse? Their customer service SUCKS! You can't talk to anyone cause they are based in Singapore - wish I would have known that at the start! Buyer Beware! ZERO STARS!

Several go-rounds were needed before I received a return shipping label. Then my refund was debited $42.99 for shipping. I'll not order from them again. Customer service does not measure up.

I knew from the size of the box in which my Wife`s Mother of the Bride dress arrived in there were going to be problems. Measuring just 11"x 7"x 4" it was inevitable that the dress was going to be incredibly creased. To get those creases out was going to take professional help and additional cost. Despite exact measuring by my Wife & daughter the dress was too tight anyway.
This however is where the 1* review comes from. The customer service is almost non existent, I tried to find a customer service number I could ring but there doesn`t appear to be one. Their customer chat is for pre sales only and they at a push gave me a customer service address to email. Unfortunately the reply from here is a computer generated reply & doesn`t cater for individual genuine enquiries/Complaints at all.
My first email to them was a complaint about the £180 dress arriving in basically a shoe box, I also complained about the unreasonable postage costs of nearly £15 too. The reply may as well have been talking about Quantum physics as it had no bearing whatsoever on my complaint at all. My second email & third went unanswered.
The dress was unfit for use as it was but tucked away in the small print (which I encourage everybody to read twice) is a restocking fee of 10% + postage.
As I was unable to actually speak to someone at JJ`s House via telephone the dress was returned via the returns system and the money took around a week to be paid back in.
If things go right for you then maybe, just maybe your experience will be a reasonable one, however, if you have any problems like I did then you really feel stranded, frustrated & angry by the inability to contact them either by email or telephone.
The total spend at JJ`s House was £193.99
The amount returned to our account was a paltry £159.00; OUCH!

With no way of contacting them to speak to a human voice & argue your case, please consider carefully what happens if things go wrong?
Don`t just look at a couple of reviews in making your mind up, there are plenty of annoyed people out there if you search hard enough, trust me. If you look at their own website it shows 5* reviews. This just isn`t possible in my opinion, like me there must be some unhappy customers.

Would I use them again...HELL NO!

Date of experience: 11 January 2024

Edit

I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.