Still trying to get my refund they promised in writing. I wanted to return but they play games refusing to send return information. English gets bad and difficult to understand. They say they are sending the info but never do. I finally hurray agreed to the 40%discount without a return because i wanted to recoup some Iof my money and got tired of their games Now they won't provide full 40% that they promised IN WRITING. They state they won't provide it unless the review I left is removed. I think customers have a right to know the business practices of companies they're shopping with

Their sizes run extremely small which is why I needed the return. Every piece of clothing I own is a size 4 or 2 and the size 4 dresses I ordered were not even close.

DO NOT BUY from JJ HOUSE unless you want to throw your money away and deal with a lot of aggravation

I have ordered 3 pairs of dance shoes and they had to pay in advance. They then approached me about whether I really wanted to purchase all three pairs because they had to tailor them. I then indicated that I really wanted to take one pair and leave the other two. They then promised to return the money for those two pairs of shoes. This was 2 months ago and I still haven't received anything. The one pair of shoes that I did receive looked completely different than the photo on the website and were very ugly. I indicated this and supported it with photos. I was allowed to return the shoes and would receive a voucher to order other shoes from them. You understand that I had little need for this solution. In the meantime, they are not paying the money for the two pairs of shoes that I eventually did not order despite their commitment and my repeated requests. On the internet I have read from other affected customers that the return of the shoes also leads to nothing and only will cost you more money. I therefore did not dare to do that anymore. I was scammed for 115 euros and you can read on the internet that many more people have been scammed by this company. Don't fall for it!

Ordered a dress, very poor quality. Zippers did not function properly, fabric was extremely thin and made the dress appear cheap, despite it being a $250 dress. The beading was half fallen off.

Their website states that there is a $25 discount if you review your purchase. I provided an honest review of the poor quality of the dress. Customer servivce replied saying they only provide the $25 discount for 5 star reviews. Thus, it is likely that most reviews on their website are skewed - as they do not post any negative reviews.

Very dissapointed.

I wish I could say I have had a good experience with JJ's House. I ordered a dress. Waited three weeks for it to arrive. It did not fit and was the wrong color. I requested, the same day I got it, to send it back. They made me take pictures to send to them, etc. It was a week before I got their approval to send it back.
Their policy states you will receive a refund 8 days after confirmation of return is received. I am going on 12 days and am still out over $200. They claim they have not received the dress back yet, but will not provide me any tracking info so that I can check to see where the dress is. They provided the return label and I wrote down the info, but the tracking only went to North Platte, Ne., where it said it was handed off to the new carrier the next day. I keep getting the run around from them, but have not received my money back. Don't buy from this company.

They claim a "worry free" return policy but then demanded pictures. The problem was size and i was requesting an exchange, not even a refund. So i proceed to take pictures of myself with my chest squished in the dress to prove it didnt fit and the link they sent would not accept the pics for some reason. I explained this and AGAIN waited 24 for another response. They responded that i must hit the "search" button in the link and no refund without pics. So now being day 3 or so I go back and look for so called "search" button, which what a surprise, does not exist. So i oroceed to write back to them and now their response comes back on day 5 that pics must be summited within 7 days or no refund. I SIMPLY WANTED TO EXCHANGE FOR A LARGER SIZE. So i have given uo with this exchange and will take the dress and PAY to get it altered so i have it in time for early October wedding. It is ridiculous to assume every problem can be shown in a pic and also They should fix their site to work if thats the only way they are going to give you to communicate with them. No phone # No direct email/chat and no address to send returns. **Did i mention the return link didnt work so i had to go thru "Contact us" instead and kept being redirected to return link several times before they gave me any assistance at all?**
I must say, other than a cheap zipper, the dress is nice but you better be VERY sure you wont need a return

This company is crooked! They advertise "worry free returns," but when I contacted them to return a dress I was told they needed pictures of "the problem" so they could fix it. I explained that the "problem" is that nowhere in the dress description does it say that it is made with huge padding in the bust and the dress, therefore, looks terrible. No... by the time I heard from them, it is beyond the 7 day return limit and they will not take the dress back or refund my $149! NEVER buy from this company. There is no way to reach them by phone as they are in China. There is no return address included and the package has no packing slip showing an order #. The only number I have is in the e-mail they sent me demanding a photograph. HORRIBLE DISHONEST COMPANY.

I spent £346 buying 2 dresses from this "company" and its one of the worst mistakes i have ever made. I bought a wedding dress and an evening dress about 3 weeks ago. When i received them i was shocked to find that the fully white dress i had ordered came in 2 different colours, one part ivory and the other part white! The so called size 12 dress was awfully tailored that, while the hip area was very tight, the bust and waste was very large. The material was awful. It looked nothing like advertised. Then there is the burgundy evening dress. Awfully tailored with 2 missing buttons and a larger than life bust. I should have known better not to buy from this company. I have sent them 3 seperate emails informing them that i must return the dresses to them and receive a refund as soon as possible so i can purchase appropriate wedding dresses but they have NOT REPLIED. There is no return adress or telephone number to call. I am devastated but I am going to do everything i can legally do to get my money back. JJS HOUSE IF YOU READ THIS REVIEW ITS ABOUT ORDER NUMBER - *******334, YOU HAVE RUINED EVERYTHING FOR ME. YOU ARE A SCAM COMPANY AND I HOPE PEOPLE GET TO READ MY HONEST REVIEW BEFORE THINKING ABOUT BUYING FROM YOU. I HAVE A RIGHT TO A REFUND UNDER YOUR RETURNS POLICY AND AM GOING TO USE THIS AGAINST YOU TO GET MY MONEY BACK.

I ordered a custom dress for my nephews wedding paid $214. The dress came in and it looked beautiful until I tried it on. The dress fit on the outside but the inside shell was very tight and would not pull down. I got measured from 3 different people so I know that I sent in the proper measurements. The dress also puckered on the side, bust area and the upper back. It seemed that the seamstress did not know how to sew and this dress was a big mess. I also had to pay an additional shipping fee of approx. $51 which I had no idea about. I am fully aware that custom dresses are non returnable but in a case such as this when it was absolutely no fault of mine and I sent pictures right away to prove it. I was willing to send it back so they can look at it for themselves. They gave me a refund for the shipping fee and 40% of the dress. They told me to use the money to fix the dress at a local seamstress which is impossible without extra material and I am now at a loss of $127.00. They could have offered to pay for shipping and send the dress back to be fixed. The only place for the dress is the garbage. Very disappointed on how this was handled. JJsHouse demonstrated no compassion at all. I will not shop here ever again!!!

Horrible products & customer service is even worse. I ordered 2 pairs of shoes from this company only to have them send me shoes with glue all over the heels of both pairs of shoes and the soles coming up all over the place on both pairs. I also paid $20 extra for shipping that was not so speedy. Yet and still I only asked for a $20 refund which they did not agree to. Do not be fooled by the reviews on the site itself, I'm 99.9% sure they delete all bad reviews especially since after you submit one it says that they are monitored.

They advertise "worry free returns" but this is bull$#*!. They wont refund the full amount based on hours since order, as opposed to business hours. They are in china so you have to pay a lot for shipping, and then you pay again for customs. I accidentally ordered two of the same pair of shoes and reached out, was not told until after that I wouldn't get a full refund, was not warned I would get charged customs, and so I paid over $60 for shipping, and paid $135 for one $#*!ing pair of $#*!ty made in china flats. I'll never use this company again, and I suggest you find a better less sketchy place.

I bought a wedding gown from jjhouse custom size, I asked customer service trough chat, and asked them I need it less that two weeks.
The price was les that $300, and it delivered on time, the only thing I didn't know I had to pay $100 duty tax. But when I had the dress it was better than picture, tall crystal and hand work was beat, and fit perfectly, the quality was so good it was same as the highest boutique in the city, so I didn't mind for paying tax duty.
Thank you jjhouse to create one of the best night in my life.
Since then I shopped a few other stuff and they was good.
I totally recommended

I purchased two pairs of shoes from these scammers and they sent me two of the same color and TWO LEFT FOOT and refuse to give me and exchange. They are horrible and thieves. I cant believe that these people ripped me off as a disabled person

Defeated. First of all, I was promised a refund after agreeing to delete a review on this site. After 4 unanswered emails and no $ back I thought I'd just add back the review in addition to my latest problem with jjshouse of sham; meaning bogus.

So, I ordered a dress before I got pregnant. Unfortunately the dress was not going to fit; The return policy needs to have some flexibility. (Customer service needs to have some flexibility if business is going to be successful.) After many emails back and forth and unnecessary stress I order another dress out off pocket; this time custom fit (custom fit being absolutely non-refundable) I ordered room for the belly growth. My bust fits by measurement around except for the fact they cupped me at a size A or B and I'm most definitely not anywhere near that! So now I've wasted $$$ and time with this place on dresses I won't even get to enjoy wearing; I went elsewhere to purchase another dress to enjoy the evening in. All the while, I was promised a refund if I removed my initial review. Sweet. After all the stress... why not? A week goes by. No responses from jjs and no refunds and another review in this screwed up site. Contemplating contacting the Better Business but need to see if that's possible with this company. BRIDES! DO NOT MAKE YOUR GIRLS GO THROUGH THIS COMPANY. HUGE LET DOWN. WASTE OF TIME AND MONEY AND SANITY.

This company is a rip-off. I ordered a bridesmaid dress from JJshouse as it was where the bride chose. I picked an a-line dress due to not wanting anything tight. I paid for custom sizing as I had read that the regular sizes come small. Dress arrived and it was skin tight to mid thigh and the fabric at the chest area stuck out in different places. Also the built in cups were very low. Contacted them the day I got it and was told I could only get 40% back. I accepted it for alterations, but found out the dress could not be fixed, so I contacted again and they said they could only offer 10% of a coupon for my next purchase. Now 2 months later I am still fighting to get full amount paid returned to me, which I was promised during communication through PayPal.
I would highly recommended never using this site. I went to a local dress shop and got a beautiful dress that was made perfectly.

In good faith I purchased a hat understanding "worry-free returns". One of my items was not the color that I needed and when I asked to return it, I was offered a 50% credit to use at the store instead. I accepted the return offer. It seemed a simple idea and saved the trouble of restocking and the trouble of packaging.

Since then I have tried ordering twice with each order being cancelled with the reason the item was "temporarily not available"

I have a hat that I cannot use. I have paid shipping twice with no merchandise received.
I should've received a $31 refund, have paid an additional $9.99 & $14.00
A total of $54.99 has been paid out.

How can this return policy make sense of this?
I would like a refund of all monies.

DO NOT BUY FROM THIS COMPANY
THIS COMPANY DOES NOT ALLOW RETURNS. This is a Chinese company. Their products are falsely advertised. Products are not fully constructed and fall apart.