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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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Customer Service
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased x5 dresses for my bridesmaids and all dresses straps broke on my wedding day (3 of the 5 didn't have big busts either) they had to be sewn in and tied up constantly throughout the day and these dresses weren't cheap either. Very disappointed - contacted jjs house and they are not interested in helping
I'm genuinely impressed by their customer care! Their attention to detail and willingness to help made my shopping experience delightful
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I looked everywhere for a dress for my daughter's wedding and found the perfect choice at JJ's House. Try on was easy and sending dresses back and forth through the mail was much easier than I imagined. It was a great experience.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
I really liked having the dresses sent to the house do I could try and select the style
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
Great concept of try ons for only 10$ Many thanks and still looking
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience shopping with us. Your satisfaction is our top priority, and it's always incredibly rewarding to know that we've met your expectations.
We truly appreciate your support and trust in our brand. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future!
The dress fit perfect i was glad that i did order a larger size then i would normally wear i went by their measurments and it fit. Love the color the only thing was it was very long so i have taken it to be shorted. Will be sure to order from this company again.
Thank you so much for taking the time to leave such a glowing review! 🌟 We're thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every customer receives top-notch service and quality products, so it's incredibly rewarding to know that we hit the mark for you.
Your support means the world to us, and we can't wait to serve you again soon. If you ever need anything or have any questions, please don't hesitate to reach out.
Thanks again for choosing JJ's House!
I really appreciate JJs House try on policy and how easy they make it to find the right dress for everyone.
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Items were returned! Why are u emailing me saying otherwise? SCAM!
Dear customer,
We are sorry for the inconvenience. Please understand that it's just a reminder in case customers miss the deadline. In the email, it also states that if you've returned all the items, please disregard this email.
The subsequent emails must have been sent to you that we have received all the items.
Thanks for your cooperation.
I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
It was great to be able to try in the dress and send it back when it did not work.
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I had several questions, very helpful staff, timely replies.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Each step of my search for a gown for my grandson's wedding has been easy-the try on option has let me see the dress on and select the one that fits and looks the best-the quality of the material is high and I have recommended them to everyone I know that needs a gown
Thanks so much for being our repeat customer. As a professional online shop, we always spare no effort to satisfy our customers. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Was super easy to choose dresses and try them on at home and return what didn't work out!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I did a try before you buy on 2 gowns and they arrived so quick and were absolutely gorgeous. The material is exactly what you want in a gown. The style exquisite.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us. Providing reasonable prices, good quality, and fashionable items is our goal. We appreciate your loyalty and trust.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I am very satisfied with my shoes but found it took a long time to receive them. Perhaps an email to explain the delay would have been nice.
Thanks for your comment here and we are grateful for your input to our business.
We did set reminders on our website that due to our holiday and soaring demand, we might need more time to process the orders. Now it has been back to normal.
The appropriate delivery date is clearly shown on the website when customers place the orders. We would highly suggest the customers check it or contact our customer service team if there's anything wrong.
Thanks for your time.
I am trying to find a dress for granddaughters wedding. I am so unsure what will fit or look right. But with your try on option I have been able to sample several ideal dresses and find the one right for me and my granddaughters wedding colors.
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I contacted them and they claimed that I ordered those sizes and they don't want to send a replacement with the right size dresses. Instead, they suggest that I place another order, paying again...
I would rather use another website, where they are more helpful.
Dear customer,
After confirmation, the sizes we sent you were correct. Your understanding would be appreciated that there are differences between US and UK sizes.
Please kindly contact us if you need any further help.
Thanks for your time.
We're thrilled the dress fit perfectly and looked beautiful on you! Thank you for your positive feedback!
The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.
We're glad you liked the dress. Thank you for your feedback on the fabric. We appreciate your positive review!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca,
We deeply value the significance of your wedding day and appreciate your trust in our services. We have noted that your order was delivered on January 23,2024. However, we regret to inform you that the communication regarding your concerns has surpassed the stipulated time frame of 14 days post-delivery, which constrains our capacity to offer direct assistance.
For your convenience, please find the link to our refund policy provided below:
https://www.jjshouse.com/about/help.php?page_id=225
We remain committed to ensuring your satisfaction and are available to address any further inquiries you may have.