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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 dresses, and all 3 were very good quality. I would strongly urge buyers to size up. The dresses run very small
I have never had better customer service! The dresses are amazing and very good quality at AMAZING prices. So glad I found JJ's.
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
I am very satisfied with my bridesmaid dress it is just as beautiful as the picture the color I got is the color I ordered
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
I recently got married and decided on Royal Blue lace. I found the perfect dress at JJ house. At first it was hard to order the perfect fit, but with returns. I ended up getting the perfect size and fit and length. Order at least 2 sizes up. Cut small. It was perfect. I have now ordered other items and accessories too! Shoes for my wedding as well.
I purchased a dress and gave them my exact measurements. It was made incorrectly and defective. The stitching where the slit over the leg is supposed to be has multiple stitches in different places between the top and bottom fabric which causes it to bunch up and hang horribly. Each measurement was made approximately 2" larger than I ordered in each measurement. I can slip it on without unzipping it! The dress I received is NOTHING like the one I ordered and spent $200 on. I contacted them immediately and explained that it was made wrong and is defective. This was supposed too be my dress for my daughter's wedding. I sent photos proving their mistake and the defects in the dress and they refuse to refund me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY WILL STEAL YOUR MONEY AND DO NOT STAND BEHIND THEIR PRODUCT. I now have no dress to wear to my daughter's wedding. I am still trying to get my money back. Buyers beware! Do business with a company that is not scamming you. THIS COMPANY IS FRAUDULENT. BE SURE TO SHARE THIS WITH YOUR LOVED ONES SO THEY DO NOT GET SCAMMED AND HAVE THEIR MONEY STOLEN FROM THEM.
FRAUD, FRAUD, FRAUD, FRAUD, FRAUD, FRAUD
DO NOT BUY FROM THIS COMPANY. IT IS A SCAM.
Dear customer,
We carefully reviewed your case. After confirmation with our dressmakers, we made the dress exactly following the measurements provided. It is more accurate and professional to measure the data before putting it on.
Unfortunately, we do not provide return service for custom-sized clothes. Please rest assured that we will take the responsibility if we do make the dress wrong. The relevant terms have been agreed upon when placing the order.
Thanks for your time and understanding.
This is nice website to provide all kinds of dresses in any occasion. It's easy to try on by their program (only need to pay the shipping and return within 7 days if do not like it). Their on sale session also contain good dresses style as well. Recommended this place to start your dresses shopping.
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.
I will definitely buy from them again. Forgot to mention, the customer service is top notch. Very helpful and responsive.
Thank you for a great experience!
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
It's beautiful just what I wanted, a bit long but that's ok. I love it thank you
Dear customer, thanks for your review here.
We appreciate your understanding that since nearly all of our dresses are made from scratch, the extra tailing time would be added. Usually, our customers could get a dress within 1 month. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I was warned by a bridal store not to purchase from this place. If an item is wrong or anything, Making a return is a hassle! The give NO number to call and cant return item unless you get some ticket # and a return label is sent. Ive been trying for a month to return a dress that is the wrong color. The dont provide a receipt or return label w8th its shipped. And this review isnt gonna do anything because they dont care!
Dear customer,
Our customers are free to start a self-return online within 14 days of receiving the standard-sized goods. If you find something wrong in the process, contacting our customer service team is highly suggested.
According to the first picture of the dress you sent, the color of the dress is right. Please understand the slight color difference is inevitable between the real dress and the one in the pictures.
We really appreciate your understanding that every business is time-sensitive. Thanks for your time.
Sell absolute crap sizing is a joke and material is beyond cheap
They have a ridiculous return policy that you know nothing of until you attempt one…. BEWARE!
Dear customer,
First, we highly suggest our customers choose suitable sizes based on the measurements shown beside each item. We are sorry that our products did not meet your expectations. Please understand that we accept your return. Our customer service agent quickly responded to your request. Please kindly return the items following the instructions. Thanks for your time.
Even though I chose a different JJ House dress to wear to a wedding, I loved this one, too. I'll wear it on other special occasions.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I ordered some try on dresses and when they came in they were too small I had another order placed and realized before they even finished processing the order that they would be too small as well so I canceled the order just to find out my refund isn't even half of what I spent... mind you the dresses aren't special sizes and haven't even shipped yet what the actual $#*! that is basically stealing my money needless to say I will never order from them again
Dear customer,
Please kindly note that your order was confirmed on 2023-09-17 at 13:37:11 and we received your request to cancel on 2023-09-23 at 04:03:30. It has been over 120 hours so your statement of "cancelled the order within 24 HOURS" was not the fact. According to our cancellation policy, "Orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost". Please kindly refer to our cancellation policy
https://www.jjshouse.com/help/order-cancellation-policy
Excellent quality of fashionable styles at doable prices add fast shipping and it's a win-win for all
Thanks for your kind review. Our products are cost-effective. We appreciate your order so much. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Love my dress. Looks beautiful on. Very well made. Excellent quality.
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
The dress was far beyond expectations. The quality is fantastic and the shipping didn't take long and was properly packaged. I'll be buying from them again!
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
So excited to wear this dress to my son's wedding. Nicer even than photos.
Thanks for your review here. We are so honoured that this dress will be part of your lovely memories on this unique occasion. Hope you will have a wonderful time at the wedding.
We also appreciate your honest feedback about your experience. Looking forward to more future orders.
Customer Service is Great. Reasonable time for shipping.
Dear customer, we are so glad to hear you are satisfied with your shopping experience with us. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
In my opinion, this online store is too risky to buy from because their dresses are very expensive and they do not allow returns if they don't fit and don't look right when you receive and finally get to try them on. I will never buy from them again.
Thanks for your review here.
After confirmation, your order was delivered on July 8th. And on Sep.14th, we received your request to return because you decided to wear something else even though the dress was OK when it arrived and you tried on. Please understand that the return must be within 14 days of receiving the goods. The return policy is clearly shown beside each product on the item page. We appreciate your understanding that every business is time-sensitive. We are afraid that we can not accept a return of an order that has passed 2 months.
Contacting our customer service team within 14 days of receiving the parcel is highly appreciated if our customers have any problems regarding their orders or services. Our 7*24 Live Chat team and ticket handling group are always at your service, ready to render satisfactory solutions. Never hesitate to reach out in time.
The small stores didn't have a style that I liked in my size. The few dresses they had in my size weren't of a color or style that I liked. So, I ordered several try on dresses from JJs to determine a flattering style in a plus size. I found a flattering style in my size in ivory. All of the try on dresses were beautiful and well made. I will order another color for my daughter's wedding.
Thanks for your kind review. We are delighted to hear you are satisfied with our try-on service. We appreciate your order so much. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Very easy, so much to choose from. Reasonable prices. 1 thing I would prefer more of is to see the dresses in the color options.
We appreciate your order very much. And we are so glad to hear you are satisfied with this shopping experience. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!