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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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I was a little apprehensive as I had never ordered shoes online. Not only do they fit great, but they are really beautiful. I ordered the white ones, and the lace is white, but the bow and heel are more Ivory with glitter. They are really pretty, comfortable and affordable.
Perfect veil! Just enough details, like I wanted. It won't take the attention away from my gown, but will add a romantic touch to my outfit. I especially like the little rhinestones. I'm really glad I ordered this on this website, instead of buying it in the stores where the prices are horrible. JJ's House has really impressed me!
It's a little bigger than I thought, but then I should have read the description! It's really beautiful and well made. I think it will be really nice when I can see it in my wedding pictures. Can't wait to wear it!
The dress is very delicate and romantic. It is detachable in the back with a Velcro. Awesome product! It will be very cute on me!
I received my dress within 2 weeks. I LOVE LOVE LOVE IT! I love how quickly I received it after it was ordered. I love the color! I love the fit! I love the style! The quality is awesome. I did a happy dance around the room in it when I tried it on. I will definitely make my next evening gown purchase from JJ's House.
Everything worked well. 5 Beautiful dresses for the bridesmaids. All fit well. Thankyou to all the sewers - wonderful workmanship. We are thrilled and delighted. Arrived in Australia in less then 2 weeks all custom-made, packed well and were able to track all the way where the parcel was. There were no extra charges.
Will recommend to all brides in Australia looking for something beautiful and feminine not off the rack for their special day. We also ordered other items and were happy with those too.
I ordered my wedding dress from this site and I couldnt be happier! I sent my measurements to them and picked the color I wanted and they delivered out too me perfectly! The costumer service was fast at responding too, and I received my order in the time frame I was given. I will be making future purchases from this site! :)
UPDATE as of 9/29/2014: After several emails between JJs House and myself, they have offered a full refund to me. I am pleased with the outcome of this dispute. It took longer to resolve than we are accustomed to in the United States, but JJs House eventually came through with a reasonable solution. I would advise JJs House to clearly post their return/refund policy on the first page of their website - in plain bold letters to avoid future misunderstandings from potential customers.
I ordered a dress to wear to my daughter's wedding. BIG MISTAKE. I was nervous about ordering on-line but took the plunge. I received the order quickly. Upon trying on the dress, I found that it did not fit me well nor did I think the color would blend well with the wedding colors. This was a standard size off their chart - not a special order. I initiated the return process. Evidently their UNWRITTEN POLICY is items ordered online are final sales and no returns or a meager 15% of your sale. WHAT A SCAM! DON'T ORDER FROM JJs HOUSE unless you are prepared to keep what they send. They take your money and won't take returns. BEWARE!
This dress in 1 word - PERFECT. I looked for a dress through this web site and in 2 hours I had chosen, measured and ordered. In 8 days it was on my doorstep and it fits perfectly. All you need to do is pick what you like, measure well, order and the task is done. No need to spend endless frustrating hours in shops and showrooms! Thank you for being so true to your word - well done - I will be back!
Great dress, very good quality. I am very happy with it. Love it and can't wait to wear it to my special occasion. Thank you very much. Am very happy.
How can you make the dress beautiful like this one? I received the dress today, and I tried it on immediately. The dress fits me very well, and I would like to say thank you.
The neckline of the dress impressed me a lot, so I bought the dress immediately from you. After I received the dress, I would like to say that the dress values more than the price.
I received my tiara quicker than expected, and i was not disappointed it is
Beautiful, thank you so much. I recommend this site where the work is really quality.
I ordered the wonderful "corset" Denim Strapless *******, in orange, pink and green. Just like in the picture. Exactly what I was looking for and very good quality. Many thanks for a very fast delivery.
Another amazing dress:-) this is the second dress I have purchased and I have recommended jjshouse to everyone! The quality is fantastic, fast postage and all at an unbeatable price. I am so thankful for all the work that has been put into my dress. I can't wait for my special day to wear my amazing dress xoxo
Bellissime. La misura e' perfetta e corrisponde esattamente al numero richiesto. Insieme alle scarpe ho ricevuto (omaggio) anche i sotto piede in silicone da posizionare in corrispondeza della pianta, proprio per non affaticarsi. Sono molto contenta dell'ordine. Vi mandero' appena possibile una foto con indosso la mise completa. Grazie ancora. Monica
Although i was originally very unhappy with customer service it was recently investigated and remedied. My issues were addressed in a timely fashion and i am completely satisfied.
Dear Krissy, thank you for your sharing.
Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.
We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email to your email address: drunfo####@##hoo.com. Would you please confirm back and share your new feedback?
Thank you for your time. Best wishes for you.
JJsHouse service team :p
This was an excellant experience. Delivery was prompt and the dress is exceptional. No alternations were needed. I will recommend this site to all my friends and family. The quality and design are flawless. Someone asked me if paid thousandss of dollars for this dress, that is the kind of quality I am talking. This dress is regal!
Everybody likes my dress, and I've giving out the website address. Not just how beautiful the dress is, the price is awesome affordable including super fast shipping, saved my life. Thank you so much.
Just amazing! Thank you so much for make beautifully my dress! Fits to a T! My dress was ordered and delivered in less time than ordering from a bridal shop in town... with the added bonus that it fits perfectly. Absolutely no alteration necessary.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina,
Thank you for sharing your experience with JJ’s House. We are delighted to hear your positive review of our dress, and that you are very satisfied with both quality and price of the dress. JJ’s House turns your fantasy into reality by providing exceptional couture fashion and impeccable design at affordable prices.
We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you. Also, we feel so lucky and honored to have made the dress for you again and we sincerely wish that we could have more chance to serve you.
We will definitely welcome more orders from you. We will offer you as high quality serve as before.
Best wishes for you.
JJ’sHouse Service Team :D