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Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
















The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
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I tried my dress on today for the first time! It looks gorgeous and exactly like the
Picture. I did the custom sizing and I would encourage everyone to measure and measure again before getting a custom order because I got the exact measurements I put! Thank you Jjshouse, I cannot wait for me wedding!
It's just my size! As I had customized it... no need of any alterations at all... for the
Prize! It such a great buy... i love the color (red) i like the material... and the workmanship... it's well made!... can't wait to wear this. Thank you JJHouse
I really love this dress, same as photo simple yet elegant, it is more than excellent job, I really appreciate the makers of this dress. Thank you all for the wonderful and excellent job. Cuddles to you all.
I am very pleased with my wrap, it's beautiful and it goes perfectly with my wedding dress. The size was right on with the measurements and I'm so relieved that it's as beautiful as the picture.
It's great! I ordered an evening dress on line before, and there is no comparison, I love even how it′s packaged.It's just perfect, size, design, clean. From 10 points, i'd give 11. I love it!
Dress arrived very quickly, and is perfect to the custom details. Well worth the money, I would highly recommend JJ's House, thank you.
I ordered my wedding dress from here custom sized being very nervous about ordering online and it arrived a few days after being shipped i was very impressed with how fast it arrived after being made it arrived this morning and i opened and the dress was perfect no different to how it looks in the picture and i am so pleased. Ill defiantly order from here again.
I ordered a wrap in sage and it is perfect for my mother's dress which is in the same colour very nice. And the favor boxes are really beautiful love the workmanship they are well made and the colour is perfect im sure they will look lovely on our table i have even ordered more hope they will arrive before the wedding thank you once again.
Ordered my mother-of-the-bride dress with custom fit and it's just perfect! Very happy with my purchase. Highly recommend JJS to everyone.
Comprei 3 vestidos... todos lindos, ótimo acabamento, alta qualidade.
The simple but sweet design of the cards caught our eyes and we made up our mind to order the cards immediately. It turns out that we have made a right decision. You guys have not let us done. In fact, the cards are perfect!
Quality material and It's very comfortable. I will be ordering other colors. Love this dress! The search is over and i am highly recommending it.
I ordered this dress for my friend as a surprise, and I now want one myself. It is size perfect and incredibly flattering. I ordered the dress black for her. She loved the beadings in the bust part very much. She thought that the beadings are very fashionable and I love the design very much.
Dress arrived 10 days after ordering and is a perfect fit. Highly recommended as can dress up or down so suitable for different occasions. If you are looking forward to a cute sweet dress, I believe this is the best choice for you!
I ordered this dress in white as my wedding-party-dress. It arrived today, sooner than expected. I ordered it to fit my measurements and it fit like a hand in a glove and I can't wait to wear it :) I'm impressed by how nicely it is sewn and the details, like an elastic strap in the back so it fits comfortable and the lace up is really pretty and adjustable.
Dear Aubrey,
Thank you so much for taking your time to share your true shopping experience and true feeling here.
We appreciate your positive feedback so much regarding the dress. We are very fortunate to have a dedicated team of professionals working with us and proud of delivering wonderful service to you.
We will definitely welcome more orders from you. We will offer you as high quality serve as before.
Best wishes.
JJ’sHouse Service Team :P
Actually it is for my birthday party.It really make me fell like a princess that day. All eyes are on me and i am extremely faltered and complimented. Thanks to you guys, i have got such a beautiful dress ans special day. Thanks
I opened the box yesterday and I was quite pleased! Asked manufacture with my measurements and I thought it was great!
Recommend the site! Are responsible and atensiosos! Answered all emails I sent with my doubts, and gives to monitor the whole process of making and shipping!
Got my dress very fast and i am impressed with the finishing of the dress, i think i have found a site where i can now place orders on evening dresses and i would recommend this site to all my friends
Very beautiful and confortable shoes for dance. Very good quality. Perfectly fit, it's just exactly what I needed for my dress. Thanks to everyone that put my package together I love you all for the excellent job. Thank you all one more time.
I just loved my jewelry they look amazing thanks again for your service
Thought this ring box very lovely and is made first class thank you
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!


2. Dear Kailyn,
We are so glad to hear your positive review regarding fit and style of the dress. We care about customer experience and always do our best to deliver the best products for you. JJ’s House turns your fantasy into reality by providing impeccable design at affordable prices.
Thank you for taking the time to write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.
It is really our greatest honor to serve you. And we will definitely welcome more orders from you. We will offer you as high quality serve as before.
Best wishes for you.
JJshouse service team :)