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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

TW
1 review
1 helpful vote
Follow Luciana G.
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J'avais beaucoup de méfiance au sujet de ce site mais je suis entièrement satisfaite. J'étais dans l'urgence car il me restait peu de temps avant mon mariage... J'ai contacté le service client de JJs house, il m'ont répondu immédiatement en m'assurant que je recevrais le gilet dans les temps. Je l'ai reçu avec une semaine d'avance et il est parfait... Merci encore pour votre rapidité d' exécution.

Date of experience: September 29, 2014
Hong Kong
1 review
1 helpful vote
Follow Kailyn D.
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Buenos dias JJ´sHouse, estoy super anciosa por la llegada de mi vestido de novia, es el vestido que siempre habia soñado para mi boda

Date of experience: September 28, 2014
KR
1 review
1 helpful vote
Follow Trixy F.
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I got this dress for my debs and it is absolutely beautiful, it is very well made with excellent detail. The shipping was very fast and I was able to track my dress the whole time. This is the second dress I have gotten off this website I got my bridesmaid dress from jjshouse and it was also excellent. Jjhouse has a very responsive customer service and customer care for all their customers. I would definitely recommend to anybody, thanks so much!

Date of experience: September 28, 2014
Canada
1 review
1 helpful vote
Follow Arielle S.
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Perfect exactly what i wanted thankyou sooo much (:
Great customer service and work! This is the best site ever!

Date of experience: September 28, 2014
TW
1 review
1 helpful vote
Follow Sage D.
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This dress is as beautiful as pictured and the fit is perfect. It is true to US sizes. It arrived even sooner than I expected which was great since I was worried about receiving it in time for an upcoming wedding. I now have a chiffon jacket to match on order to cover my arms. I can't say enough about how pleased I am with my order and would recommend JJ's House. Also, this dress is very flattering if you have a tummy that fitted dresses tend to accentuate.

Date of experience: September 28, 2014
JJ's House R. JJ's House Rep
over a year old

Hi Sage D., I am glad to hear your positive review regarding fit and style of the dress. We care about customer experience and always do our best to deliver the best products for you. JJ’s House turns your fantasy into reality by providing impeccable design at affordable prices.

TW
1 review
1 helpful vote
Follow Nell P.
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Je de recevoir ma robe
October 1, 2014

Je de recevoir ma robe. Elle est superbe, la qualité est parfaite, le tissu très beau. Perso, je l'ai prise en bleu saphir: très belle couleur...
Au niveau de la taille, j'ai commandé une taille standard 10 mais il s'avère qu'elle est trop grande. A part ce détail, elle est vraiment très belle.

Date of experience: September 28, 2014
Hong Kong
1 review
4 helpful votes
Follow Karolina M.
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So because I am so tall and fairly modest I can never find a dress that is long enough for me. This year for homecoming my mother went searching the internet for a modest but still cute dress. By happy accident we stumbled upon this dress from jjs. I instantly fell in love. My mother was still a little hesitant about ordering dress this close to homecoming but we went ahead and did anyway. We ordered in in a custom size and in the color Jade. It arrived about a week and a half later and is absolutely wonderful and it fit PERFECT. I love it!

Date of experience: September 28, 2014
Hong Kong
1 review
2 helpful votes
Follow Erika K.
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I'm curvy and the dress looked very different on me! Loved it and so did many others! Lots of compliments. The most unique wedding dress I've ever seen!

Date of experience: September 28, 2014
Hong Kong
1 review
1 helpful vote
Follow Ila B.
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Love it, love it, love absolutely beautiful dress was exact as picture and shipping was on time thanks so much jjshouse i will def buy from again

Date of experience: September 27, 2014
Hong Kong
1 review
1 helpful vote
Follow Effie R.
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Amei meu vestido!
September 30, 2014

Amei meu vestido! Simplismente perfeito! Obrigada pela atenção JJSHOUSE.
Lindo! Eu escolhi a cor azul marinho. Excelente acabamento, barbatanas de sustentação busto e costas. Fiz sob medida e ficou confortável, nem justo demais, tampouco largo. Vocês estão de parabéns! Em breve, vou comprar outros. A encomenda chegou muito bem embalada.

Date of experience: September 27, 2014
Hong Kong
1 review
1 helpful vote
Follow Celia B.
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Absolutely perfect dresses Well made and fits the children perfectly too. Couldn't have asked for anything better. Lovely materials. Extremely pleased with my purchase.

Date of experience: September 27, 2014
Hong Kong
1 review
1 helpful vote
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I am very satisfied with my dress!
September 30, 2014

I am very satisfied with my dress! It is beautifully tailored and fits me perfectly. The length fits well with my heels as well. Beautiful colours. Thank you very much! :)

Date of experience: September 27, 2014
Japan
1 review
1 helpful vote
Follow Mya R.
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Sehr schönes Kleid, genau wie auf dem Bild :) jedoch muss ich nochmals zum Schneider da es nicht genau passt. Ist aber kein Problem, danke jjshouse für das schöne Kleid und die schnelle Lieferung!

Date of experience: September 27, 2014
Japan
1 review
1 helpful vote
Follow Lyra Y.
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Je souhaite remercier à toute l´équipe, pour votre gentillesse, professionnalisme, les délais respectés, j´ai tout commandé chez JJ´S house, de la robe, chaussure, accéssoires, j´ai tout reçu, Exactement comme sur les photos, trés jolie et les mesure comme je l´avais indiqué.

Date of experience: September 27, 2014
KR
1 review
2 helpful votes
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We recieved the dress!
September 30, 2014

We recieved the dress! The dress arrived at liest 4-5 days before we expected! We are very satisfied! Thank you very much! The dress is exactly as it looks here in the picture and the size was perfect as we did send you the measures and your taylor has done a very good jobb!

Date of experience: September 27, 2014
California
1 review
1 helpful vote
Follow Paola D.
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I bought this dress and walked down the street in Hawaii and got comments from everyone who passed by me! Trucks, vans, cars, buses, and tour buses would honk or blow there horns for a long time as they passed by me. When we made it to the beach, everybody stop and said how pretty I looked in my dress! I took my wedding pictures on the beach and they posted them for everyone to see as their ad. Oh yea, and by the way; this dress looks great on a plus size women!

Date of experience: September 27, 2014
JJ's House R. JJ's House Rep
over a year old

Thanks so much for sharing the feedback with us, Paola! I am thrilled to hear that this dress works out so well for you. Yes, our designers are greatly inspired by world leading fashion designers, and manage to provide the most fashionable designs to customers.

California
1 review
1 helpful vote
Follow Ashlee T.
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I ordered the dress in gold
September 30, 2014

I ordered the dress in gold. I ordered a custom size. Amazing customer service. The dress is absolutely gorgeous. You get what you see in the picture. I really thank you for your fast service. I will order from here in the future.

Date of experience: September 27, 2014
TW
1 review
1 helpful vote
Follow Alison B.
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MY dress was absolutely beautiful and I loved everything about it. The timing and response from your jjs was excellent. I've convinced two family members to order and they will be getting their wedding gowns as well as bridal gowns from your company. In total it'll be about 25 gowns between the two weddings. I absolutely love your dresses.

Date of experience: September 27, 2014
JJ's House R. JJ's House Rep
over a year old

Hey there! I'm so glad you're loving the dress. At JJ’s House, we're all about dressing for the body you have and feeling fabulous in the skin you’re in. We only provide the highest quality materials and designs in everything we deliver.

TW
1 review
1 helpful vote
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Awesome!
September 30, 2014

Awesome! I got my order and wasn't disappointed! Those flowers are really beautiful. The color, as some said in the other reviews, vary a little bit from what was on my screen but that's normal. I'm really happy with my bouquet, they will go wonderfully with my wedding dress!

Date of experience: September 27, 2014
Hong Kong
1 review
1 helpful vote
Follow Nala B.
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I ordered the shoes for my bridesmaids and I really love them. They are simple, delicate and will go well with their navy blue dresses. I'm really happy I ordered from this website. Great price, quality and speed of delivery!

Date of experience: September 27, 2014