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JJ's House

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

RU
1 review
1 helpful vote
Follow Ann S.
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I received my dress very fast, It is the PERFECT fit and everything I wanted and more, the detail and work someone has put into making it is amazing I am THAT happy and want to wear it every day haha Thanks so much I HIGHLY recommend choosing custom fit it fits like a glove <3 <3 <3 <3 <3 <3 <3 <3

Date of experience: September 30, 2014
Indonesia
1 review
0 helpful votes
Follow Evita P.
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Недавно получила свой заказ: Вечернее платье - Трапеция/Принцесса V-образный вырез, шифон, шармёз, кружева, Бисер, Цветы #*******, цвет изумрудный и Вечернее платье - Трапеция/Принцесса V-образный вырез, шифон, кружева, Бисер блестками #*******, цвет шампанского. Очень довольна заказом. Оба платья пошиты точно по размеру, хорошего качества, отлично смотрятся на фигуре. Заказ исполнен и доставлен быстро. Спасибо JJsHouse!

Date of experience: September 30, 2014
California
1 review
1 helpful vote
Follow Sophie P.
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I was just searching on the internet for wedding dress and I found jjshouse website. I read most of the reviews on almost all you products and I was please. This dress looks absolutely amazing, the lace and bead work where very detailed, prefect fit, correct length and the material was superb. I would definitely shop here again. Overall, I had a great wedding day, I would not change a single thing. Money well spent. Thanks jjshouse.

Date of experience: September 29, 2014
California
1 review
1 helpful vote
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Chaussures vraiment parfaite
October 2, 2014

Chaussures vraiment parfaite. Moi qui ai une petite cheville elles me tiennent parfaitement. Je fais du 38 et j'ai commandé du 38 et c'est parfait. Elles sont super confortable. Je recommande.

Date of experience: September 29, 2014
California
1 review
1 helpful vote
Follow Elspeth S.
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Much better then expected
October 2, 2014

Much better then expected. I love my wedding dress and even being a bigger size - I felt lovely and I had lots of lovely comments!

Date of experience: September 29, 2014
California
1 review
1 helpful vote
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Lindo!
October 2, 2014

Lindo! Amei é exatamente como na foto, o trabalho de vocês é incrível muito obrigada por tudo simplesmente lindo!

Date of experience: September 29, 2014
California
1 review
1 helpful vote
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I requested a custom made dress
October 2, 2014

I requested a custom made dress. It was completed and delivered within 12 days of placing the order. The standard, quality and details of this dress surpassed all my expectations. In my opinion, the picture does not do the dress justice. I had a very minor issue with the length of the ribbon, it was raised with customer service who were very helpful/prompt in responding. This issue is fully resolved. I will definitely be recommending JJS to friends and family.

Date of experience: September 29, 2014
JJ's House R. JJ's House Rep
over a year old

Dear Jana H.,

Thank you for taking the time and write this nice and detailed review about your shopping experience. It helps us to improve every day and provide every customer an enjoyable shopping experience.

California
1 review
1 helpful vote
Follow Faye M.
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Got my dress quickly, and it was perfectly fitted! It was beautiful, and looked and felt just as I expected. I will definitely buy another dress from this site very soon! My new favorite site!

Date of experience: September 29, 2014
California
1 review
1 helpful vote
Follow Flo R.
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I have chosen different colors blue and white for my sister (usually wears 34 French size) and it fits perfectly (for a 90B breast size- 34) the size chosen was 2.

Date of experience: September 29, 2014
California
1 review
1 helpful vote
Follow Hermione B.
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I ordered 9 pair of these shoes and we love them! Thanks for your hard work and excellent product

Date of experience: September 29, 2014
Ohio
1 review
4 helpful votes
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I have had one of the worse experiences with this company. I ordered three shrugs and all three are in navy blue. Two out of the three shrugs are the wrong shade of blue and the third one is too small around the arms. I requested to return all three shrugs and jjhouse's email stated "NO RETURNS" because these shrugs are customized items and they will NOT refund "customize items". Isn't every item customized? Why even list that there is a "return option"? So what jjhouse is trying to say... THEY HAVE NO RETURN POLICY... so beware every one!

Date of experience: September 29, 2014
JJ's House R. JJ's House Rep
over a year old

Dear customer,

Thank you for sharing your experience with us. Our goal here is to exceed our customer’s expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email with top solution to your email address: PDo****@***. Com. Please have a check and give us a confirmation back and we will try our best to help you out.

JJsHouse service team.

Hong Kong
1 review
1 helpful vote
Follow Dara M.
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I ordered this dress for a wedding, it was little big but it was gorgeous I took it to a tailor she fixed for me. Everyone gave me a nice complement on it. I will order from your site for any occasion I will have in the future thank you for everything as order, and delivery A++++++

Date of experience: September 29, 2014
Arizona
1 review
1 helpful vote
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Ohhhhhhhhhh my goodness!
October 2, 2014

Ohhhhhhhhhh my goodness! I loved it. The color, shape and everything. Im looking forward to use it at my birthday this October! Thank you so much jjhouse.

Date of experience: September 29, 2014
Hong Kong
1 review
1 helpful vote
Follow Alessandra D.
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Very happy I decided to take a chance on ordering my bridesmaid dress online. Thanks so much JJs house! I received my dress at my door in Canada only nine days after placing my order. The dress was folded nicely and shipped inside out to prevent damage. The lining is not actually chiffon, but a shiny soft charmeuse fabric that I think I actually like better than what I was expecting. The lavender colour is also what I wanted and exactly as displayed on my screen. I measured myself according to the directions and although I am a size 12, I am glad I ordered a size bigger so that the dress wasn't too tight. The built-in bra and boning are an added bonus. I will be placing more orders, and recommending this website to family and friends.

Date of experience: September 29, 2014
Washington
1 review
1 helpful vote
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This dress is so beautiful
October 2, 2014

This dress is so beautiful. I wore it last week end as a sponsor to a formal wedding. I just had it altered a little bit around the shoulder & the had the length shortened a little bit by my seamstress with no problem. I got it in grape color.

Date of experience: September 29, 2014
Hong Kong
1 review
1 helpful vote
Follow Deandra H.
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I was scared to buy my wedding dress online, but i decide to buy since i want to look gorgeous on my day and i m not regret, my dress is perfect and its best price ever. And i will buy again and again

Date of experience: September 29, 2014
California
1 review
1 helpful vote
Follow Mona J.
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I must say that I am very impress with my order. The first day I wore the shoes, everyone was so fascinated about them, that I was asked to sell them for a double price. I love these shoes so much as they fit my feet so well. My instep is broad and I do find it difficult at times to get a perfect fit. I always have to buy a half size over for a fit, but these shoes arethejust perfect. I am still so excited about the shoes, that has so much fascinatrion of the design flower and beaded buckle. This shoe design is a hit with all onlookers.

Date of experience: September 29, 2014
Hong Kong
1 review
2 helpful votes
Follow Mirabel H.
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I was a little scared about purchasing this dress but when it arrived it was perfect! The only thing is be sure to get the exact measurements of your body. I ordered a size 4 but had to get it taken in at the hips. Other than that, the quality is amazing and it looks exactly like the picture. Also, don't forget that some of these dresses may need a skirt to make it look full at the bottom.

Date of experience: September 29, 2014
California
1 review
1 helpful vote
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Very simple but very flattering dress. I bought few for my sisters for my engagement party. Very happy with the quality, it's a very good material. Really happy with the quality.

Date of experience: September 29, 2014
California
1 review
1 helpful vote
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I regularly use this gown for concert performances of classical singing and LOVE it. It always gets a lot of compliments, the colour is beautiful (I got it in grape) and it is very flattering. The only downsides are that it's quite hard to do up the zipper by yourself and if you have small shoulders like me then the beaded section can slouch - due to the design of the dress it's not possible to get it altered to be smaller (or wider) in the shoulders.

Date of experience: September 29, 2014