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JibJabReviews 12,899

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Texas
1 review
4 helpful votes
Follow Rad B.
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I've bee a paid member since they started, I paid for 33 downloads too. I had no idea that the videos I made are 100% their property? So before you pay for a dowload and post it to You Tube, remember, it isn't your video! One video they did have was Brenda Lee's "Rockin around the Christmas tree" Was BANNED from You Tube because Warner Music Group owns the rights to that song. They did refund my 1.99, but they said they had bought the rights to that song. They didn't!
I did not like the way Lonna treated me in the emails and I have no intention of ever going back to this site again! They became greedy, like so many other companies out there. I thought they would apologize to me but it never happened! I removed ALL my videos from You Tube... It used to be such a fun place for me to go, but Lonna changed all of that with her lack of customer service skills. This is what they did to me... It was wrong and totally unfair! I am done with JibJab forever...
Rad Bell

Date of experience: October 13, 2011
Texas
4 reviews
21 helpful votes
Follow Dude M.
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High quality art, miles above Hallmark and American Greetings. Funny and groundbreaking at times too! JibJab has lots of stuff for free and what isn't is about a dollar a month to use.

Date of experience: July 6, 2011
Virginia
1 review
6 helpful votes
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I was aggravated after sending an hour setting up a cool card and at the end it told me I needed to upgrade my account for $12 a year w/automatic renewal. When trying to cancel the auto renewal it was not automatic. Have to send an e-mail request to cancel and I still haven't got confirmation that it was canceled. They suck you in with trickery and deceit then trap you. Not a very admirable company.

Date of experience: March 17, 2011
GB
1 review
2 helpful votes
Follow kim a.
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I love this website I have so many laughs and so have my friends and family.My only complaint is some of the cards do not give you the possibility to move the heads. I don't know whether this is an error on the site. I have tried the lap dancing picture, the st patrick day one and several others and the head is miles away from the body without the option to change it. Hope you can rectify!

Date of experience: March 4, 2011
Virginia
1 review
2 helpful votes
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I was disappointed when I spent an hour setting up a cool card and at the end it told me I needed to upgrade my account for $12 a year w/automatic renewal. The automatic renewal scares me since the previous reviewer said he could not cancel it! So I found JibJab's address and phone contact info... here it is if anyone else has that problem. You can also find them on Google Earth and actually see their bright red office building in Venice Beach CA. I would like to upgrade but from what I heard the other person said I am now very leery until I get them on the phone. I will place my order ONLY over the phone with them and it WILL be recorded with my flip camera so they cannot deny ever getting my order. I actually met the founders of this site from several years ago and they seemed like very cool and upfront guys. So, we'll see :) Anywho: Ph. Contact for JibJab: *******971, *******874
228 Main St., Ste. #4
Venice, CA *******

Date of experience: December 24, 2010
Virginia
4 reviews
15 helpful votes
Follow Marianne C.
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Fraudulently set up an autorenew on my subscription. When I try to cancel the feature, they say they have no record of an account with either of my two email addresses that I use, so I can't cancel it. They have no phone contact help available This way they stick you with a permanent renewal every year unless you cancel your credit card.

Date of experience: November 3, 2010
California
1 review
3 helpful votes
Follow Jeff L.
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This site is trappy including not telling you in advance that after you find and spend your time customizing a card that you are required to $12/year auto-renewable member. They used to let you pay a smaller fee per card. Don't waste your time unless you love sleazy traps and auto-renewal memberships. Also, the uniqueness of customizing a video is hampered by their lack of choices. Most choices are strange or very adolescent. Too bad, the idea was good but the downfall will be greed and lack of refinement and greed.

Date of experience: August 12, 2010
New York
40 reviews
261 helpful votes
Follow Heather S.
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Someone sent me a jibjab of Star Wars and it was so cute I couldn't resist but watch it over and over. I'm not even a big star wars fan. Very fun site, I might just make a few of these on my own.

Date of experience: June 14, 2010
New Jersey
37 reviews
180 helpful votes
Follow Mary T.
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It is that time of year again when you decide whether you want to send out real christmas cards or email cards. As we are all going bankrupt, I'm opting for email xmas cards. Last year jibjab was the hit of all of my friends. The snowball fight xmas card last year was hilarious. Sign up and it is worth the price of admission. Cheaper than real cards and quite a bit more entertaining.

Date of experience: November 12, 2009
76 reviews
473 helpful votes
Follow Michael L.
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Best customizable online cards - This website has the coolest online card offering on the web today. While the selection is not huge, they allow you to put in the faces of your friends and family directly into the cards! It's hilarious! And it's super easy to use -- the interface is very clean and simple for uploading faces from pictures and putting them into really funny cards.

I just created the Snowball Fight card for my family and it took me only 10 minutes. They got a huge kick out of it when they saw it. I absolutely love the application and will use this site for all my online cards in the future.

Date of experience: December 15, 2007

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA