Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've bee a paid member since they started, I paid for 33 downloads too. I had no idea that the videos I made are 100% their property? So before you pay for a dowload and post it to You Tube, remember, it isn't your video! One video they did have was Brenda Lee's "Rockin around the Christmas tree" Was BANNED from You Tube because Warner Music Group owns the rights to that song. They did refund my 1.99, but they said they had bought the rights to that song. They didn't!
I did not like the way Lonna treated me in the emails and I have no intention of ever going back to this site again! They became greedy, like so many other companies out there. I thought they would apologize to me but it never happened! I removed ALL my videos from You Tube... It used to be such a fun place for me to go, but Lonna changed all of that with her lack of customer service skills. This is what they did to me... It was wrong and totally unfair! I am done with JibJab forever...
Rad Bell
High quality art, miles above Hallmark and American Greetings. Funny and groundbreaking at times too! JibJab has lots of stuff for free and what isn't is about a dollar a month to use.
I was aggravated after sending an hour setting up a cool card and at the end it told me I needed to upgrade my account for $12 a year w/automatic renewal. When trying to cancel the auto renewal it was not automatic. Have to send an e-mail request to cancel and I still haven't got confirmation that it was canceled. They suck you in with trickery and deceit then trap you. Not a very admirable company.
I love this website I have so many laughs and so have my friends and family.My only complaint is some of the cards do not give you the possibility to move the heads. I don't know whether this is an error on the site. I have tried the lap dancing picture, the st patrick day one and several others and the head is miles away from the body without the option to change it. Hope you can rectify!
I was disappointed when I spent an hour setting up a cool card and at the end it told me I needed to upgrade my account for $12 a year w/automatic renewal. The automatic renewal scares me since the previous reviewer said he could not cancel it! So I found JibJab's address and phone contact info... here it is if anyone else has that problem. You can also find them on Google Earth and actually see their bright red office building in Venice Beach CA. I would like to upgrade but from what I heard the other person said I am now very leery until I get them on the phone. I will place my order ONLY over the phone with them and it WILL be recorded with my flip camera so they cannot deny ever getting my order. I actually met the founders of this site from several years ago and they seemed like very cool and upfront guys. So, we'll see :) Anywho: Ph. Contact for JibJab: *******971, *******874
228 Main St., Ste. #4
Venice, CA *******
Fraudulently set up an autorenew on my subscription. When I try to cancel the feature, they say they have no record of an account with either of my two email addresses that I use, so I can't cancel it. They have no phone contact help available This way they stick you with a permanent renewal every year unless you cancel your credit card.
This site is trappy including not telling you in advance that after you find and spend your time customizing a card that you are required to $12/year auto-renewable member. They used to let you pay a smaller fee per card. Don't waste your time unless you love sleazy traps and auto-renewal memberships. Also, the uniqueness of customizing a video is hampered by their lack of choices. Most choices are strange or very adolescent. Too bad, the idea was good but the downfall will be greed and lack of refinement and greed.
Someone sent me a jibjab of Star Wars and it was so cute I couldn't resist but watch it over and over. I'm not even a big star wars fan. Very fun site, I might just make a few of these on my own.
It is that time of year again when you decide whether you want to send out real christmas cards or email cards. As we are all going bankrupt, I'm opting for email xmas cards. Last year jibjab was the hit of all of my friends. The snowball fight xmas card last year was hilarious. Sign up and it is worth the price of admission. Cheaper than real cards and quite a bit more entertaining.
Best customizable online cards - This website has the coolest online card offering on the web today. While the selection is not huge, they allow you to put in the faces of your friends and family directly into the cards! It's hilarious! And it's super easy to use -- the interface is very clean and simple for uploading faces from pictures and putting them into really funny cards.
I just created the Snowball Fight card for my family and it took me only 10 minutes. They got a huge kick out of it when they saw it. I absolutely love the application and will use this site for all my online cards in the future.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account