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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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First, you took away face fitting. Now no more free Holiday cards, which is what brought most of your paid customers to your site to begin with (including my paid membership). I cancelled my account because Jib Jab is now too big for it's britches and thinks their greed will not ruin them. Think again Jib Jab. Your done.
I canceled my membership, they gave me 1 week free, I sent the same card I did before, and they charged me $18 again. I canceled again only to see 3 months later that they lied to me both times for my refunds! LIARS!
I just sent 1 father's day ecard to my dad and didn't realize I had to freaking pay $18 for the subscription, which I'm probably not even going to send another ecard for the rest of the year. So not worth it! If they want people to pay for it, then just charge them per ecard and not a yearly subscription, who send ecards everyday anyway?!?
Once you sign up you need to remove their authorization from PayPal. Contacting then to close the automatic renewal didn't work. Got stuck for another $18.
Hello,
We do refund any renewal charges within 90 days of the charge. Please let us know what email address you used to sign up, and I will be more than happy to refund the charge and make sure that you will not be charged again in the future.
Thanks!
I was charged 18$ and put on auto renew! I have emailed them to cancel and receive a refund. The website is not worth 18$ thats ridiculous!
Hello,
I just wanted to make sure that you were refunded in full, and that you would not be charged again in the future. Have you received a refund? If not, please provide the email address you used to sign up for JibJab and I will be happy to refund you in full.
Thanks.
Imagine my surprise when I sent a blank card to my good friend on facebook. That's right, I uploaded a photo, and made the "Happy" Card personalized with her and her four sisters, sent it and it sent a blank card.
I've had nothing but problems with their site this year. Last year, it seemed to work fine. I asked for my money back, doubt I'll get it. Any e-card site recommendations? I'm so done with JibJab
O>M>G> WHAT A RIP OFF! I paid, it acts like I haven't, I keep having to change my password. I wrote to them and they gave me a vague set of directions, that didn't work. Seriously, all the trouble and time I've gone to, I'll just kiss my $18 good bye. I should have visited the reviews first. DO NOT PAY THEM A PENNY... IF YOU DO, YOU WILL BE STUPID BY THROWING YOUR MONEY AWAY.
Hello,
I apologize for the trouble you have had with our site. We tried to recreate the issue you described, but the Happy card played when we posted it on Facebook. I would be happy to refund your $18 if you are still experiencing difficulties. Please provide the email address you used to sign up so that we can refund you in full.
Thanks!
Having used JibJab before, I was excited to make a group video for my sister's birthday. After an hour of work, THEN they tell me I have to subscribe for ONE YEAR in order to send this one video. I don't mind paying for the card - that's only fair - I'd pay $5. But I dont' want to give them $18 for one card and with automatic renewal. Also don't log in with Facebook. You've given them access to all your friends, your email, your photos and more. Then I read these reviews and am so glad all I wasted was an hour! BUYER BEWARE!
This is a scam where you pay $18 membership for the year and then try and make you pay again the next time you try and make a card. When I emailed the help and support team intead of getting the matter sorted i found half an hour later i could not log onto my account at all! They now don't even recognise my password. Don't give you money away on this!
THE CARDS YOU SEND WILL BE ADVERTISEMENT FOR THEM. YOU ARE SUPPOSED TO BE PAYING FOR NON ADVERTISEMENT GREETINGS CARDS! I HAD TO APOLOGIZE TO MY FRIENDS FOR SENDING THEM BASICALLY JIBJAB ADS. NEVER AGAIN. STAY AWAY. ALSO AUTOMATIC RENEWAL.
Really, let my niece spend an hour uploading, editing and testing only to have to leave the site because she cant pay; REALLY? Hope your CEO is PROUD of himself. Bait & Switch - lead the kids along; make them think they are creating something THEN tell them to come up a YEARLY subscription. Classy guys, really classy. Jerks like you teach kids great lessons - dont trust anyone!
Now respond with your crap about how you didnt mislead the kids... Love to hear it.
I am so glad I came here before subscribing to JibJab. They put in BIG text $1.50 per month. I'm thankful that I read here that stashed away in the tiny print is that they are going to hit you with an $18 subscription for one year with that being on-going unless you specifically tell them within their set period that you do not want it to continue. Having one proclamation in giant print and the real details in fine print is deceitful marketing. If was all object to deceitful marketing, they are going to have to listen.
Misleading advertising. Makes it sound like it's $1.50 to join. Really $18 US and reoccuring annually. Try to contact them to cancel. Left phone on hold for 202 minutes and still no contact. Thank god for Pay PAL. DO NOT GIVE THEM YOUR CREDITCARD!
I have to give this bad review because Jibjab took money from my bank account without my authaurisation. I have not use Jibjab this year and why money was taken from my bank money which I do not have. So can you please tell me why money has been take? Please be careful when using this website.
Don't be fooled into spending thirty minutes editing photos into your card, only to be told AFTERWARDS that there's a fee to see what you made! Blah!
Totally bad. Customer from 2011 and they want 18$ for 1-year membership. I need only make one post card. Disgusting.
I am so disappointed :( I used to LOVE Jibjab. They did away with fine tuning, the mouth tool is AWFUL. It doesn't work at all. I'm so upset. What a WASTE of money. I will never use this site again. I am really disappointed that the quality has gone so downhill. :(
Don't get into this site. It's a waste of time. After editing and cropping and pasting pictures, they'll let u see 5 seconds of the clips and... Yes you can't even see the whole things without paying. This site SUCKS! Below zero star for this.
I wish i could give it zero stars! They let you make a video but you cant share it unless you pay for a membership! I wasted like a hour trying to put all the faces just right and when i was done i was so excited for my family to see it but then i couldn't even share it... sucks that all these fun things you could do for the holiday or birthdays come from money hungry businesses!
Took away fine tuning of head shapes.
Wont be renewing
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello,
We are happy to refund you in full if you are not satisfied with your purchase. Please provide the email address you used to sign up for JibJab so that we can process a refund immediately.
Thanks!