JibJabReviews 12,899

I have used jib jab for years to create holiday videos and now after I sign up for another year of fun I find out there is now no fine tuning of face shapes! This is horrible! Why would you guys think this is a good idea?!?!

Do not register. Nothing works as described. Nor is it clear that you must pay for a one-full year membership.

This site sucks. I paid for a whole year on November, 2013. That was dumb. It was 10 bucks to join the site, I created a few cards for the holiday last Xmas and some for halloween this year and boom when I tried creating a xmas card this year it asked for money again. This monthly subscription thing is a rip off. And the selection of videos are so limited. There isn't a lot of new stuff and it's not creative.

I have been a Jib Jab patron for three years. I was excited to see the newer and higher quality videos appear recently until I tried one. The head control just went from being acceptable to trying to fit everyones head into an egg shape. That would work if everyone was a bald man but for everyone else it sucks! If you look at these newly edited heads they have a large white gap around them and look worse then what I could do with traditional scissors and tape. This was done to try and make editing easier for mobile devices because I guess customers with small devices are unable to move a few points around. At the very least there should be an option. I will not be renewing because getting a worse end product is not worth my money.

I am throughly disappointed with JibJab. I bought 2 seperate Santa messages. Filled out the information forms so the children would get a personalised message from Santa. I received an email saying my order was being processed and both messages would arrive on 20th November. The first message was wrong, the child's name was incorrect, and if that was not bad enough they sent the same message twice and I have yet to receive the second one that was paid for. Both lots were credited from my MasterCard one incorrect and one a no show.
I am throughly annoyed at the continued emails I am getting and after sending back the information asked for by another JibJab staff member, nothing is done to resolve this. Oh and get this, a refund is out of the question. So take my money, stuff up one message and don't send the other one. Do not deal with this company. Diana Browne Brisbane

I have been very disappointed w Jibjab. Consistently, I send cards that don't arrive and have to resend 2-3 times. That is ridiculous!

As it turns out jib jab (what the hell is jibjab anyway?) has been removing funds from my paypal account for 4 years now. I had left a balance in paypal for emergencies when that was exhausted they began removing from my bank account which caused me to become over drawn. So now i am out the $60 and $28 for over draft. $88 bucks! I had never received a notice or a confirmation indicating I had paid for a yearly subscription to this jibjab. I would not have been aware of it at all had they not over drawn my account. How many others have they done this to? They do admit fault but lack accountability saying it was paypal responsibility to notify me. They insist because its been longer than three months and because its paypal they are powerless to issue a refund. Very unprofessional and seriously lacking of integrity. I am still unaware of how my account became connected to jib jab but they had no problem taking my money.

It definitely is a waste of time and then you have to pay for something that you have no control over (I mean the fine tuning of the faces, etc). Also, even the videos I DID make a year or two ago for free are now being blocked. Anyone who wants to look at them or send them, etc has to pay 18/year. AND YES THEY WERE FREE WHEN I FIRST MADE THEM! And... back then I was able to view them as much as I wanted. Too bad...

Would have been nice if they told you ahead of time, that you can't share without paying. It would have saved me half an hour trying to get everyone's heads perfectly situated.

I'm also quite disappointed they removed the fine tune of the heads. But I found another site that offers similar functionality

http://www.moosemyday.com/

Seems like it's still quite new but looks promising

Like the others says, DO NOT fall for this scam. Absolutely pissed. I wanted to only be charged for however long I wanted it, such as 6 months. It says that they will take $1.50 per MONTH. It took $18 out for the whole year. Don't freaking get it, how can they get away with this bull? Gonna try to dispute due to false advertising.

I have never even heard of this site and I did not sign up. I received a notice in my email indicating a name that was not mine and that I was signed up for a auto - renew membership. This is not something I signed up for. I didn't even use the Internet on the day they say my email address was registered. This is definitely fraud. I did not sign up for anything and did not provide any billing info. If they don't clear this up I am going to the BBB and will file a complaint with my State's attorney general.

I have been a paying member for many years. They have very few cards "starring you." Only a few have come out in 5 years. Recently they did away with their method of modifying heads where you can crop them to remove background and set the mouth for motion. Now they just have a peanut shaped mask. The effect is not nearly as gratifying. If they would bring that back and come out with some new and funny cards I would give five stars easily. Such potential, such a let down.

Same as others... I'm a longtime user/subscribed member of the site... they changed decreased the functionality of the site... took away the ability to properly shape the heads, (from user uploaded photos, that are to be superimposed over animated bodies in the video e-cards). And for that reason... I am cancelling my subscription. Decrease in service = loss of customers / loss of interest / loss of a quality & unique site.
What they have replaced that feature with is inadequate & doesn't work

Signed up in February 2012. Used the site for just a couple of cards and then was unable to access my account anymore.? Couldn't find a telephone number to help me out, so got frustrated! Who imagined that there was a yearly fee that automatically charged me again in February 2013. Somehow I missed seeing the fee on that statement :( Note that I never used the service in 2013.
Now there is another fee of $12 on my February 14,2014 statement! Tried to cancel by using their "submit a request" and never received a response. Then tried to access my account, no luck once again. Asked for new password, no response. So finally got their telephone number from the Better Business Bureau and called directly to cancel! Their number is *******971 in California. They said they would reverse the 2014 charge and send me a confirmation.
Automatic renewals should not be allowed without some correspondence with the customer that shows the charge is about to be made or shows receipt shortly following charge with ability to cancel within so many days. I feel I was Jabbed by jibjab!