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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
3 helpful votes
Follow DEBBIE A.
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JibJab member since 2008
October 25, 2013

JibJab member since 2008. Completely satisfied until now. Haven't logged on since last Halloween, popped on to make a new ecard today only to discover that uploaded headshots are no longer fine-tunable. Impossible to make the ecard / video look like it should. Not happy about JibJab taking away that option. Canceling my renewal. Darn, it was a lot of fun.

No worth the subscription, is my opinion.

Date of experience: October 25, 2013
Delaware
1 review
2 helpful votes
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Changing my password is like jumping through an underground sewer tunnel. No cust service no to be found on the website unless you have a receipt? Ok so I will look on my bank statement because that is my receipt. So sneaky and tacky. You lost me at "connect through Facebook or bust" Too much work

Date of experience: September 18, 2013
District of Columbia
1 review
1 helpful vote
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Very Trite
August 17, 2013

Very Trite. Tolerable when free, maybe even enjoyable. Just a stupid PIA now.

Date of experience: August 16, 2013
Virginia
5 reviews
6 helpful votes
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I find a few of their videos funny, but there aren't enough to keep my subscription, even at $12 a year.

Date of experience: August 16, 2013
California
1 review
1 helpful vote
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This company is a rip off. I paid for a one year subscription, but due to some bug on their end, I was never ever to get it to work, even after troubleshooting. After several days of trying, I emailed them my problems and requested to cancel the subscription and their response was 'sorry YOU'RE not able to make it work, we won't renew your subscription when it expires.' They never refunded my money. Do not give this company your money.

Date of experience: August 11, 2013
Illinois
45 reviews
344 helpful votes
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The site is nothing like it used to be. Everything essentially has to be bought in order to share. It is now about money instead of cool and creative cards.

Date of experience: March 20, 2013
Washington
1 review
1 helpful vote
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Made a video paid the 12 dollars to view it and was able to share it and all that, from that point on after any video I made I'd have to register and pay again. After going back and forth with jibjab in an email 3 times repeating the steps they offered to fix it, same thing every time, It would show my account but still try to charge me. I requested a refund about a month ago and still no response.

Date of experience: March 20, 2013
Ohio
1 review
3 helpful votes
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Oh, I'm so happy i found this site... It's Valentine's Day... my husband died unexpectedly 5 months ago... I'm very ( to the enth degree & then some) sad, faking it to make it. Yesterday, I spotted JibJab- -and went into the site... hmmm... JibJab has to be a "God Wink" for me... a timely- perfect valentine... cathartic, very... I've put my husband's face and my face in almost every scene. Weird to some, sure... then- sent the scenes to myself via jibjab e mail option... I've been playing the e mail vignettes over and over today... mostly, I'm laughing out loud... we're at the disco, we're in silent movies, we're skating... happy memories... hilarious, ingenious... just so funny... really aValue added valentine...$l2... can't wait to jibjab s'more...

Date of experience: February 14, 2013
North Carolina
1 review
15 helpful votes
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If you and your Recipients want spamed with 100 of junk emails use this site. It's even in there terms and conditions. I happen to be an unlucky Recipients that didn't sign up for anything.

Date of experience: December 31, 2012
GB
1 review
3 helpful votes
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7 days ago I ordered one of their video downloads. This is a virtual product costing just $4.99 and availability should have been quick considering the video card is already viewable with their link. Numerous email sent to them asking how long I should expect to wait and while I did get replies from support they never answered my question. I have now escalated my Paypal payment to a claim.
This was an impulse buy and this is long gone!

Date of experience: December 17, 2012
Texas
1 review
2 helpful votes
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Scam: I am reporting these people to the Texas Attorney General's Office and the Better Business Bureau in Venice California. It is a scam; once you pay; you cannot send a members card; stay away. Eternal loop taking you back to the join page; They want $12 for each card you send. I have spent 6 hours; reset my password 11 times (jibjab reset it once); created my heads 11 times; cast my card 11 times; added my message 11 times; looped back to the page that says you need to join before you can send 11 times; Help desk and contact forms SUCK -- Again this is a scam

Date of experience: December 16, 2012
Florida
1 review
4 helpful votes
Follow Cathee B.
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Paid and after 5 emails still cannot get them to let me do member cards. I can still do the free ones but not the paid ones even though I paid. The the auto renewal shows up. NO ONE RETURNS MY EMAILS! TRAP!

Date of experience: December 10, 2012
California
2 reviews
6 helpful votes
Follow Susan S.
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Well it used to be you could get cool videos for free, upload your pictures (family, friends, pets, etc.) and email it. You also had the option to buy one at a time for $5 or so. Now, they force you to pay for an annual subscription to get anything other than their crappy, single scene, free ones. I hate being forced into something like that. I guess they won't get my $5 or $10 a year!

Date of experience: December 10, 2012
Florida
1 review
3 helpful votes
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I cannot get anyone at Jib Jab to help me get onto my paid account. I keep getting the message that the email address is being used by someone else. There is no one else. I paid in March and have not been able to get a single card sent or a reply to my emails that says anything except "Your request has been deemed solved." Tonight it is request #(#*******. It has NOT been solved. Their customer help people don't do a thing. I've requested my money back, but no one answers. Any suggestions would be appreciated.

Date of experience: October 16, 2012
Georgia
13 reviews
76 helpful votes
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This is a good website. My children really enjoys it.

Date of experience: March 28, 2012
Florida
1 review
2 helpful votes
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My only complaint is that they advertise that you can send one of there cards for free but there is no such thing... you have to get locked up into a payment charged to your credit card every month for at least a year. So if you want to send one card a year to someone, you have to pay every month... what a dumb idea... you sheep can let someone auto bill your credit card if you want but I would steer clear of that option.

Date of experience: February 23, 2012
Florida
1 review
2 helpful votes
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This is the worse site in regard support and contact support. I received a welcome from Jib Jab (after sending in my credit info, etc) inviting me to begin using the site. Could not find my account, could not send anything, it is a total waste of time and money. I cancelled it within 3 hours.

Date of experience: February 10, 2012
GB
1 review
2 helpful votes
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Really pleased with my JibJab experience. Tried it for free first and then got 10% off here http://www.promotioncodez.com/free-jibjab-sendables-trial/ It's really good fun to create the card and great fun for the receiver of the card. The star in your own videos are the best.

Date of experience: January 28, 2012
France
1 review
4 helpful votes
Follow Alison E.
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I paid 12 dollars to join and enjoyed a couple of months sending great ecards.
However after that the site no longer worked properly. I can't send anything. I can't even log in to complain to Jibjab. I have updated Adobe flash player and followed all the technical advice given on forums. It appears I'm not the only one who finds this site unusable.
Overall a waste of time and money.
Stay away!

Date of experience: January 23, 2012
Canada
1 review
4 helpful votes
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Absolutely the most horrifying sales experience. The very moment I bought a membership on my credit card the site glitched hard and just kept loading and reloading the page. I checked other online reviews? TONS of people said the very same thing!

Stay away unless you're taking advantage of the free stuff. Once you pay, you can't play.

Date of experience: December 8, 2011

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA