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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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JibJab member since 2008. Completely satisfied until now. Haven't logged on since last Halloween, popped on to make a new ecard today only to discover that uploaded headshots are no longer fine-tunable. Impossible to make the ecard / video look like it should. Not happy about JibJab taking away that option. Canceling my renewal. Darn, it was a lot of fun.
No worth the subscription, is my opinion.
Changing my password is like jumping through an underground sewer tunnel. No cust service no to be found on the website unless you have a receipt? Ok so I will look on my bank statement because that is my receipt. So sneaky and tacky. You lost me at "connect through Facebook or bust" Too much work
Very Trite. Tolerable when free, maybe even enjoyable. Just a stupid PIA now.
I find a few of their videos funny, but there aren't enough to keep my subscription, even at $12 a year.
This company is a rip off. I paid for a one year subscription, but due to some bug on their end, I was never ever to get it to work, even after troubleshooting. After several days of trying, I emailed them my problems and requested to cancel the subscription and their response was 'sorry YOU'RE not able to make it work, we won't renew your subscription when it expires.' They never refunded my money. Do not give this company your money.
The site is nothing like it used to be. Everything essentially has to be bought in order to share. It is now about money instead of cool and creative cards.
Made a video paid the 12 dollars to view it and was able to share it and all that, from that point on after any video I made I'd have to register and pay again. After going back and forth with jibjab in an email 3 times repeating the steps they offered to fix it, same thing every time, It would show my account but still try to charge me. I requested a refund about a month ago and still no response.
Oh, I'm so happy i found this site... It's Valentine's Day... my husband died unexpectedly 5 months ago... I'm very ( to the enth degree & then some) sad, faking it to make it. Yesterday, I spotted JibJab- -and went into the site... hmmm... JibJab has to be a "God Wink" for me... a timely- perfect valentine... cathartic, very... I've put my husband's face and my face in almost every scene. Weird to some, sure... then- sent the scenes to myself via jibjab e mail option... I've been playing the e mail vignettes over and over today... mostly, I'm laughing out loud... we're at the disco, we're in silent movies, we're skating... happy memories... hilarious, ingenious... just so funny... really aValue added valentine...$l2... can't wait to jibjab s'more...
If you and your Recipients want spamed with 100 of junk emails use this site. It's even in there terms and conditions. I happen to be an unlucky Recipients that didn't sign up for anything.
7 days ago I ordered one of their video downloads. This is a virtual product costing just $4.99 and availability should have been quick considering the video card is already viewable with their link. Numerous email sent to them asking how long I should expect to wait and while I did get replies from support they never answered my question. I have now escalated my Paypal payment to a claim.
This was an impulse buy and this is long gone!
Scam: I am reporting these people to the Texas Attorney General's Office and the Better Business Bureau in Venice California. It is a scam; once you pay; you cannot send a members card; stay away. Eternal loop taking you back to the join page; They want $12 for each card you send. I have spent 6 hours; reset my password 11 times (jibjab reset it once); created my heads 11 times; cast my card 11 times; added my message 11 times; looped back to the page that says you need to join before you can send 11 times; Help desk and contact forms SUCK -- Again this is a scam
Paid and after 5 emails still cannot get them to let me do member cards. I can still do the free ones but not the paid ones even though I paid. The the auto renewal shows up. NO ONE RETURNS MY EMAILS! TRAP!
Well it used to be you could get cool videos for free, upload your pictures (family, friends, pets, etc.) and email it. You also had the option to buy one at a time for $5 or so. Now, they force you to pay for an annual subscription to get anything other than their crappy, single scene, free ones. I hate being forced into something like that. I guess they won't get my $5 or $10 a year!
I cannot get anyone at Jib Jab to help me get onto my paid account. I keep getting the message that the email address is being used by someone else. There is no one else. I paid in March and have not been able to get a single card sent or a reply to my emails that says anything except "Your request has been deemed solved." Tonight it is request #(#*******. It has NOT been solved. Their customer help people don't do a thing. I've requested my money back, but no one answers. Any suggestions would be appreciated.
This is a good website. My children really enjoys it.
My only complaint is that they advertise that you can send one of there cards for free but there is no such thing... you have to get locked up into a payment charged to your credit card every month for at least a year. So if you want to send one card a year to someone, you have to pay every month... what a dumb idea... you sheep can let someone auto bill your credit card if you want but I would steer clear of that option.
This is the worse site in regard support and contact support. I received a welcome from Jib Jab (after sending in my credit info, etc) inviting me to begin using the site. Could not find my account, could not send anything, it is a total waste of time and money. I cancelled it within 3 hours.
Really pleased with my JibJab experience. Tried it for free first and then got 10% off here http://www.promotioncodez.com/free-jibjab-sendables-trial/ It's really good fun to create the card and great fun for the receiver of the card. The star in your own videos are the best.
I paid 12 dollars to join and enjoyed a couple of months sending great ecards.
However after that the site no longer worked properly. I can't send anything. I can't even log in to complain to Jibjab. I have updated Adobe flash player and followed all the technical advice given on forums. It appears I'm not the only one who finds this site unusable.
Overall a waste of time and money.
Stay away!
Absolutely the most horrifying sales experience. The very moment I bought a membership on my credit card the site glitched hard and just kept loading and reloading the page. I checked other online reviews? TONS of people said the very same thing!
Stay away unless you're taking advantage of the free stuff. Once you pay, you can't play.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

