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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Texas
2 reviews
0 helpful votes
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Excellent customer service
December 23, 2017

JibJab did an excellent job in handing my request. They were fast in responding, gave me the best option in handling my request and welcomed me to always return any time.

Date of experience: December 20, 2017
Michigan
1 review
0 helpful votes
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Fun
December 22, 2017

It's very fun to add family and friends to the dances you choose it's also very funny.@@@@@@@@@@@@@@@@@###@@@@@@@#@####@@@@@@@@#############

Date of experience: December 20, 2017
North Carolina
1 review
0 helpful votes
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A+ customer service!
December 22, 2017

I did not use Jibjab and was surprised when I saw that an annual fee had been charged to my account. I had completely forgotten about it and wasn't aware it was an automatic renewal. I emailed my request for a refund and cancellation of the account and had a positive response by the end of the day; no questions asked. That us customer service at its best!

Date of experience: December 20, 2017
Minnesota
1 review
0 helpful votes
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Great fun
December 22, 2017

Loved it. Its great fun but I just did not use it enough to pay for it any longer!
Thanks JibJab for taking care of my so well!

Date of experience: December 20, 2017
Florida
1 review
0 helpful votes
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Outstanding Service
December 22, 2017

I recently joined JibJab and encountered a minor problem, which I reported immediately and within seconds Jib Jab resolved the issue. Very impressed with the willingness to work with customers.

Date of experience: December 20, 2017
Australia
1 review
0 helpful votes
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Great customer service
December 22, 2017

I requested that my paid account be cancelled. They responded within two days to my request, cancelled my account and offered me a refund for the remaining amount. They were also very polite and professional to deal with.

Date of experience: December 19, 2017
Canada
1 review
0 helpful votes
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Top shelf service!
December 22, 2017

Had a great experience with JibJabs customer service. Very friendly response that went above and beyond with the level of courtesy. Left me with a great feel. Me and my family have shared so many laughs with JibJab and the team seems to appreciate humour. Thanks!

Date of experience: December 19, 2017
New Jersey
1 review
0 helpful votes
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Great customer service.
December 22, 2017

Great site for fun an to make videoclip. Had a question and they responded and fixed it within 24 hours no questions asked.

Date of experience: December 19, 2017
GB
1 review
0 helpful votes
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Excellent
December 21, 2017

Best custoner service I have received in a long time. Thank You. Asked for a refund and as promised the refund was deivered within 48 hours. Excellent

Date of experience: December 19, 2017
Illinois
1 review
0 helpful votes
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All my experience with JibJab was pleasant. I used the app for a while and loved it, my friends were very pleasantly impressed. But when I decided to end the membership, the customer service didnt play hide&seak to avoid the unsubscription, just helped me. Im just not worried or stressed. Thank you

Date of experience: December 19, 2017
NL
1 review
0 helpful votes
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Great fun
December 21, 2017

I just wanted to say how much fun it has been to make my own jib jab cards and send them to family and to friends! It gets everyone laughing - a great gift at this time in the world!

Date of experience: December 19, 2017
Texas
1 review
0 helpful votes
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JibJab is Lots of Fun!
December 21, 2017

I have made some really FUN movie clips using JibJab... and they have one for every occasion too! Your family and friends will get a kick out of them, and you can be as creative as you want!

Date of experience: December 19, 2017
GB
1 review
0 helpful votes
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Great Service
December 20, 2017

Love Jibjab, great service and always an abundance of new ideas. I've used this website for years and so have my family. Very easy to use, family and friends are usually hysterical when I email them.

Date of experience: December 18, 2017
New Mexico
1 review
0 helpful votes
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My email was handle FAST and the problem was corrected just quickly.One email is all it took and the problem was resolved. Excellent/WELL TRAINED customer service.

Date of experience: December 18, 2017
Virginia
1 review
0 helpful votes
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Quick, polite customer service
December 20, 2017

Jib Jab responds promptly and professionally to customer service emails! So appreciated! It is rare these days to get such quick and caring service! Our family really enjoys using Jib Jab!

Date of experience: December 17, 2017
Florida
1 review
0 helpful votes
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NO MORE DOWNLOADS
December 19, 2017

Why is it that there are no longer downloads for Jib Jab? I volunteer at a prison ministry and have done Jib Jab for them for four years. I have close to 90 inmates in my program that look forward to this little bit of laughter all year. This year I downloaded all their pictures and on the first one it said no more downloads. I was going to show them the video just before Christmas. Why did the company feel a need to do this when there is not only an annual fee but a fee for each download? What was so funny now is very sad and disappointing.

Date of experience: December 16, 2017
Nebraska
1 review
0 helpful votes
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Unwanted Charge
December 18, 2017

I was charged on my PayPal for a year subscription. I didn't even know I signed up for yearly subscription, until I was charged. I emailed the support specialist and she was super nice about it! She understood automatically. She was VERY helpful and I got a full refund! Thank you JibJab!

Date of experience: December 15, 2017
Australia
1 review
0 helpful votes
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Trustworthy
December 17, 2017

I happily used Jib Jab for 3 years and was impressed and grateful with their loyalty and honesty regarding a financial matter, highly recommended

Date of experience: December 15, 2017
District of Columbia
1 review
0 helpful votes
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Excellent customer service
December 16, 2017

I was not aware I was still on auto payment schedule. When I sent email to ask to be cancelled, not only did they respond within minutes, but they refunded my payment immediately without any hassle. Such amazing service! Thank you :)

Date of experience: December 14, 2017
Spain
1 review
0 helpful votes
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Me equivoqué en el precio, pero enseguida me atendieron, me informaron de todas las posibilidades y me permitieron decidir como solucionarlo.
Un trato profesional
Muchas gracias

Date of experience: December 14, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA