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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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JibJab did an excellent job in handing my request. They were fast in responding, gave me the best option in handling my request and welcomed me to always return any time.
I did not use Jibjab and was surprised when I saw that an annual fee had been charged to my account. I had completely forgotten about it and wasn't aware it was an automatic renewal. I emailed my request for a refund and cancellation of the account and had a positive response by the end of the day; no questions asked. That us customer service at its best!
I recently joined JibJab and encountered a minor problem, which I reported immediately and within seconds Jib Jab resolved the issue. Very impressed with the willingness to work with customers.
I requested that my paid account be cancelled. They responded within two days to my request, cancelled my account and offered me a refund for the remaining amount. They were also very polite and professional to deal with.
Had a great experience with JibJabs customer service. Very friendly response that went above and beyond with the level of courtesy. Left me with a great feel. Me and my family have shared so many laughs with JibJab and the team seems to appreciate humour. Thanks!
Great site for fun an to make videoclip. Had a question and they responded and fixed it within 24 hours no questions asked.
Best custoner service I have received in a long time. Thank You. Asked for a refund and as promised the refund was deivered within 48 hours. Excellent
All my experience with JibJab was pleasant. I used the app for a while and loved it, my friends were very pleasantly impressed. But when I decided to end the membership, the customer service didnt play hide&seak to avoid the unsubscription, just helped me. Im just not worried or stressed. Thank you
I just wanted to say how much fun it has been to make my own jib jab cards and send them to family and to friends! It gets everyone laughing - a great gift at this time in the world!
I have made some really FUN movie clips using JibJab... and they have one for every occasion too! Your family and friends will get a kick out of them, and you can be as creative as you want!
Love Jibjab, great service and always an abundance of new ideas. I've used this website for years and so have my family. Very easy to use, family and friends are usually hysterical when I email them.
My email was handle FAST and the problem was corrected just quickly.One email is all it took and the problem was resolved. Excellent/WELL TRAINED customer service.
Jib Jab responds promptly and professionally to customer service emails! So appreciated! It is rare these days to get such quick and caring service! Our family really enjoys using Jib Jab!
Why is it that there are no longer downloads for Jib Jab? I volunteer at a prison ministry and have done Jib Jab for them for four years. I have close to 90 inmates in my program that look forward to this little bit of laughter all year. This year I downloaded all their pictures and on the first one it said no more downloads. I was going to show them the video just before Christmas. Why did the company feel a need to do this when there is not only an annual fee but a fee for each download? What was so funny now is very sad and disappointing.
I was charged on my PayPal for a year subscription. I didn't even know I signed up for yearly subscription, until I was charged. I emailed the support specialist and she was super nice about it! She understood automatically. She was VERY helpful and I got a full refund! Thank you JibJab!
I happily used Jib Jab for 3 years and was impressed and grateful with their loyalty and honesty regarding a financial matter, highly recommended
I was not aware I was still on auto payment schedule. When I sent email to ask to be cancelled, not only did they respond within minutes, but they refunded my payment immediately without any hassle. Such amazing service! Thank you :)
Me equivoqué en el precio, pero enseguida me atendieron, me informaron de todas las posibilidades y me permitieron decidir como solucionarlo.
Un trato profesional
Muchas gracias
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

