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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had trouble finding the correct login info in time to cancel my auto-renewal of my JibJab account. JibJab quickly helped me cancel my subscription and also refunded me without any hassle. I am very impressed with the quality of their company, I highly recommend them! Thanks, JibJab crew!
Great experience dealing with canceling an extra subscription we had on our account... plus their software is fun!
I noticed I was charged 18.00 on credit card in October but it doesn't show up in the Jib Jab invoice. I have sent copies of my bank statement and their invoice where I have proof but nothing has been done about it. I was refunded 18.00 for an account that was set up in December but not October.
It was a pleasure, everyone was nice and very helpful. My friend and I had a blast making the cards, we laughed so hard, it was very easy to use. I told all my friends about it.
Making JibJab cards is awesome and fun. People that get them love them. I've made several and each one still cracks me up.
Fantastic service with quick response from emails. I changed my mind about my subscription and emailed to ask for a refund which was given promptly. Very impressed.
Had a load of laughter with family and friends, a lot of which was unexpected! The themes are terrific, and if you're up for making fun of yourself is value for money.
Fast, friendly help from JibJab. Refunded my money with ease, hassle free help...
A company who is all about putting the fun in the greeting card experience. Although the focus is fun, they are professional, friendly, courteous and strive to meet the needs of the customer. Its so nice to deal with a company who has these traits! Usually its a nightmare trying to communicate with companies and their customer service staff who can be less than nice and helpful these days. I am very pleased with my JibJab experience.
Very fast response! Very satisfied with service. Requested a refund because didn't know about auto- renewal and only used JibJab once
Devolucion de saldo, solo queria un servicio, no la supcripcion para todo el año.
Me han atendido y soluccionado muy atentamente mi solicitud
Jibjab is so fun and funny. Collect your faces, size them up and put them in some funny videos. It is irresistible fun. You can't help but laugh.
I've used Jibjab for years, just to make a family Ecard at Christmas. This year I have cancelled my subscription as the site no longer seems to work. I can make a video, but the options for sharing or downloading it simply do not appear. I have tried in IE and Chrome with the same result. Very sad, but time to find another provider.
Fantastic and highly recomended to all new customers. No catches and very helpfull with any queeries one may have along the way.
Cannot afford JibJab for right now, but would totally use them in future when I'm able. They very kindly refunded me when auto renewal occurred and I'd thought I'd disabled that. Very kind, very nice! Highly recommend!
I purchased the one year membership, and it is so worth it! Everyone who receives a card from me loves them! Their customer support is spot on as well!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

