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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Joelle W.
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Super Customer Service!
December 16, 2017

I had trouble finding the correct login info in time to cancel my auto-renewal of my JibJab account. JibJab quickly helped me cancel my subscription and also refunded me without any hassle. I am very impressed with the quality of their company, I highly recommend them! Thanks, JibJab crew!

Date of experience: December 13, 2017
Florida
1 review
1 helpful vote
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Great Customer service!
December 15, 2017

Great experience dealing with canceling an extra subscription we had on our account... plus their software is fun!

Date of experience: December 13, 2017
Ohio
1 review
0 helpful votes
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I noticed I was charged 18.00 on credit card in October but it doesn't show up in the Jib Jab invoice. I have sent copies of my bank statement and their invoice where I have proof but nothing has been done about it. I was refunded 18.00 for an account that was set up in December but not October.

Date of experience: December 13, 2017
GB
1 review
0 helpful votes
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Fun
December 15, 2017

Fun site enjoyed using it. Grand kids liked to use it too but now they are all into ther things. Would use again.

Date of experience: December 13, 2017
California
2 reviews
0 helpful votes
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JibbiJabber
December 15, 2017

It was a pleasure, everyone was nice and very helpful. My friend and I had a blast making the cards, we laughed so hard, it was very easy to use. I told all my friends about it.

Date of experience: December 12, 2017
Florida
1 review
0 helpful votes
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This is fun!
December 14, 2017

Making JibJab cards is awesome and fun. People that get them love them. I've made several and each one still cracks me up.

Date of experience: December 12, 2017
GB
1 review
0 helpful votes
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Very professional service!
December 13, 2017

Fantastic service with quick response from emails. I changed my mind about my subscription and emailed to ask for a refund which was given promptly. Very impressed.

Date of experience: December 11, 2017
Kansas
1 review
0 helpful votes
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Funny
December 13, 2017

Had a real fun time playing on jibjab. Guaranteed to put anyone in a better mood, or make you laugh! Everyone should try it at least once!

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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Fun use with the family
December 12, 2017

Had a load of laughter with family and friends, a lot of which was unexpected! The themes are terrific, and if you're up for making fun of yourself is value for money.

Date of experience: December 10, 2017
Texas
1 review
0 helpful votes
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Excellence
December 12, 2017

Fast, friendly help from JibJab. Refunded my money with ease, hassle free help...

Date of experience: December 10, 2017
Illinois
1 review
0 helpful votes
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A company who is all about putting the fun in the greeting card experience. Although the focus is fun, they are professional, friendly, courteous and strive to meet the needs of the customer. Its so nice to deal with a company who has these traits! Usually its a nightmare trying to communicate with companies and their customer service staff who can be less than nice and helpful these days. I am very pleased with my JibJab experience.

Date of experience: December 10, 2017
Kansas
1 review
0 helpful votes
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Great Service
December 12, 2017

Very fast response! Very satisfied with service. Requested a refund because didn't know about auto- renewal and only used JibJab once

Date of experience: December 9, 2017
Spain
1 review
0 helpful votes
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Muy atentos y profesionales
December 12, 2017

Devolucion de saldo, solo queria un servicio, no la supcripcion para todo el año.
Me han atendido y soluccionado muy atentamente mi solicitud

Date of experience: December 9, 2017
Illinois
1 review
0 helpful votes
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Jibjab is a blast!
December 12, 2017

Jibjab is so fun and funny. Collect your faces, size them up and put them in some funny videos. It is irresistible fun. You can't help but laugh.

Date of experience: December 9, 2017
GB
1 review
1 helpful vote
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Site no longer works
December 11, 2017

I've used Jibjab for years, just to make a family Ecard at Christmas. This year I have cancelled my subscription as the site no longer seems to work. I can make a video, but the options for sharing or downloading it simply do not appear. I have tried in IE and Chrome with the same result. Very sad, but time to find another provider.

Date of experience: December 9, 2017
Canada
1 review
0 helpful votes
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Refund
December 11, 2017

I am delighted at how JibJab's Support has quickly and successfully handled my refund!
I appreciate your integrity, JibJab!
Medea

Date of experience: December 9, 2017
GB
1 review
0 helpful votes
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Fantastic and highly recomended to all new customers. No catches and very helpfull with any queeries one may have along the way.

Date of experience: December 9, 2017
Washington
1 review
0 helpful votes
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Very Awesome Company!
December 11, 2017

Cannot afford JibJab for right now, but would totally use them in future when I'm able. They very kindly refunded me when auto renewal occurred and I'd thought I'd disabled that. Very kind, very nice! Highly recommend!

Date of experience: December 9, 2017
Ohio
2 reviews
1 helpful vote
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Super Site
December 10, 2017

I purchased the one year membership, and it is so worth it! Everyone who receives a card from me loves them! Their customer support is spot on as well!

Date of experience: December 8, 2017
Hawaii
2 reviews
0 helpful votes
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ITS FUN
December 10, 2017

VERY ENTERTAINING... NO DOUBT ABOUT IT, ITS REALLY REALLY FUN. I WOULD REALLY RECOMMEND THIS APPS TO MY FAMILY AND FRIENDS.

Date of experience: December 7, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA