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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Brilliant Response from all the team at JibJab They handled my request very professionally I am well Pleased Thank You
A friend asked to impose her face in some dancing video, and JibJab.com gave me good laugh in political video. It is naturally the site I will go, when realize it will cost $1.50 that was not bad to have experience and fun with friends at such low cost. Later from the email I would be charged not $1.50/month, but $18/year and would renew automatically, that is not what I need for one shot, thus request a refund. For frequent users, $18/year is cheap.
I suggested
1. Charge by each video until a max amount,
2. Put more active dancing,
3. Singing mouth is not necessary because it does not look good,
4. Add different countries folk dance, it will broad your support,
Great site, easy to use, brilliant and fast customer service. What more can you ask for?. A*****...
Great company & wonderful, prompt Customer Service reply and resolution! Everyone is very kind while being completely responsible. I highly recommend them!
I had the pleasure of trying this app/service. They were quick to get back to me with concerns and questions. Love their customer service, I wish other businesses would follow their ethics! You have to try this app, it is so much fun.
I have barely used JibJab, but when I do, each attempt is met with problems not of my making -- links that don't appear to work, reset requests that take several tries of the same info...
For what should be a simple transaction, it's a bit of a fandango
Thanks for no hassle refund. Maybe later when glitches are resolved I'll try again it was a lot of laughs and I'd previously been a member
I´m paying but I can´t make cards
I´m paying but I can´t make cards
I´m paying but I can´t make cards
There was an unknown charge on the account. When I called them, they took care of the problem right away even though it was not their fault, as the charge came through a third party vender.
We enjoyed all the fun with our friends and grandkids got a lot of laughs from them. Everyone should sign up and enjoy
The application is lots of fun. Made many spoofs and sent to family. We had a lot of laughs. Contacted Customer Service for help. I received a response within 15 hours. Karen was very helpful and professional. I give them a 100% satisfaction rating.
I needed to cancel my membership due to financial reasons; normally when you send an email like that it takes 48 hours to hear a response but I was immediately responded to. I was also refunded my current fee with a cancellation email to confirm. I will keep this in mind and when i am financially ready, I will be back. Thank you!
Had a recurring charge with JibJab that I had forgotten about. They refunded my charge in a quick & positive manner.
I had a query and it was replied to immediately and successfully answered and sorted within a couple of days.
Thankyou
Prompt response to my email request and I was very satisfied with the outcome, thank you for great customer service
I was charged on my credit card for member services. I had not requested services. Immediate response was provided and my charges refunded, Very impressed with the response from customer service! Gerald took care of my issue. It would be nice if everyone took care of their customers, I emailed customer service receives a personal response within 24 hours and a resolution hours after that.
I have been having trouble sharing the Jib Jab videos and that problem was taken care of. Although I still can't play the videos it is probably a bad wifi connection.
My question was answered and resolved extremly quickly and very well. I could not ask for more than that.
I needed to cancel my subscription and the JibJsb people responded quickly with positive results. Superior customer service. Others could learn from their efforts!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members