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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Great Service
November 25, 2017

I have enjoyed JibJab, and the family has had many a laugh. The customer service is excellent, and that is indeed a rare thing these days.

Date of experience: November 22, 2017
New Jersey
1 review
0 helpful votes
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JibJab LOTS OF FUN
November 24, 2017

Reliable honest and lots of fun. They responded immediately when I wanted to cancel my subscription and w/o question reimbursed my bank account. You have easy access to your information. Excellent price for the service. Well worth it.

Date of experience: November 22, 2017
Wyoming
1 review
0 helpful votes
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Personal Customer Service
November 24, 2017

Customer service is Very Important to me! So, when I got a quick personal reply that addressed my suggested issue I "really" appreciated it!
It couldn't have been more personable. I hate cookie cutter computer generated replies!
Thanks JibJab,
Louie (a long time subscribing member)

Date of experience: November 22, 2017
Canada
1 review
0 helpful votes
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Dont hésitatate to be a member of jibjab! Funny, an serious company! If you have any problem or questions they will be there to help you!

Date of experience: November 21, 2017
Israel
1 review
0 helpful votes
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I have contacted the costumer services and help desk for couple of time and always been answered quickly and the problems always been resolved!

Date of experience: November 20, 2017
Nebraska
1 review
0 helpful votes
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Excellent and prompt customer service
November 22, 2017

I had an issue with billing. It was addressed promptly, courteously and satisfactory. I was very pleased!

Date of experience: November 20, 2017
Iowa
2 reviews
0 helpful votes
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One of a kind fun
November 20, 2017

I enjoyed making a JibJab card for my Granddaughters! They loved it! Now, years later they still have it saved on their computer! A fellow cast mate for our community theater made a card matching one of our productions, it was hilarious! I love JibJab for the "one of a kind" personalized card that many more people, not just the receiver get to enjoy!

Date of experience: November 17, 2017
Israel
2 reviews
0 helpful votes
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Refund
November 19, 2017

Account was automatically renewed on my dormant account. Customer service was easy and fast, received confirmation of cancellation in less then an hour. Thank you!

Date of experience: November 17, 2017
South Carolina
1 review
0 helpful votes
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Very enjoyable
November 16, 2017

Have really enjoyed spending time using jibjab, thanks for the fun. My friends all loved it as well.

Date of experience: November 14, 2017
Louisiana
1 review
0 helpful votes
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JibJabuser
November 16, 2017

I was having a problem with the JibJab site recently. I contacted JibJab and they responded right away. Apparently, they got the problem fixed because I can get on the site again. They were very polite and helpful.
I'm so glad they fixed it. I love JibJab and my family and friends get a kick out of it! Thanks JibJab!

Date of experience: November 14, 2017
BN
1 review
0 helpful votes
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AWSOME APPLICATION
November 16, 2017

So many thing to make. And its owsome
Love it so much. And its fun too
ExceLant Applycation keep it up..

Date of experience: November 14, 2017
Germany
1 review
0 helpful votes
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Great site
November 13, 2017

Great live musical scenes to make funny castings with your faces. Loved the funny skits! Highly recommended to make family and friends laugh.

Date of experience: November 10, 2017
Florida
1 review
0 helpful votes
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Fast Customer Service
November 13, 2017

Needed to update my payment information, sent an email to Customer Service, and received a response that same day. Very easy to understand explanation, and fast.

Date of experience: November 10, 2017
RU
1 review
0 helpful votes
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The staff of jibjab quickly responded to my request, thanks again) super team)))!

Date of experience: November 10, 2017
Canada
1 review
0 helpful votes
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JibJab Laughter is the Best Medicine
November 11, 2017

Really FUNNY app that have provided Smiles and Laughter to my friends here and abroad for more than 2 years now!

Date of experience: November 9, 2017
New Mexico
1 review
0 helpful votes
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Customer Service
November 11, 2017

I was charged on my credit card for member services. I had not requested services. Immediate response was provided and my charges refunded. Jib Jab is top notch.

Date of experience: November 9, 2017
Virginia
1 review
0 helpful votes
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Understanding
November 11, 2017

Even though I wanted to cancel the jib jab so I didn't have to pay money for my account, they were very understanding and professional, and helped me within one day!

Date of experience: November 8, 2017
Canada
1 review
0 helpful votes
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Problem Using JibJab
November 10, 2017

I was unable to post anything with my JibJab account even though I have been a subscriber since 2009. I was frustrated and contacted support for an explanation. It turns out that somehow or other I had created a second account when I attempted to change my email address, and the new one was a free one that didn't allow posting. JibJab support identified and corrected the problem for me and I'm happily back to making fun videos and cards! Thanks JibJab!

Date of experience: November 8, 2017
Illinois
1 review
0 helpful votes
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Need a Laugh!
November 10, 2017

Jibjab brings family and friend together. To create these videos was hilarious and our family truly enjoyed them. It's a great way to makes someone's day, birthday card, holiday card or just for plain fun. The cost to make the videos is priceless for the affect it has on your friends and family. Thank you JibJab!

Date of experience: November 8, 2017
Ohio
1 review
2 helpful votes
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Disappointed
November 9, 2017

When I first joined Jib Jab you could choose how many characters(s) could be in your clip but this option is no longer available. Also, you cannot purchase and download your finished clips anymore. These two issues made me cancel my yearly membership to Jib Jab.

Date of experience: November 7, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA