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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have enjoyed JibJab, and the family has had many a laugh. The customer service is excellent, and that is indeed a rare thing these days.
Reliable honest and lots of fun. They responded immediately when I wanted to cancel my subscription and w/o question reimbursed my bank account. You have easy access to your information. Excellent price for the service. Well worth it.
Customer service is Very Important to me! So, when I got a quick personal reply that addressed my suggested issue I "really" appreciated it!
It couldn't have been more personable. I hate cookie cutter computer generated replies!
Thanks JibJab,
Louie (a long time subscribing member)
Dont hésitatate to be a member of jibjab! Funny, an serious company! If you have any problem or questions they will be there to help you!
I have contacted the costumer services and help desk for couple of time and always been answered quickly and the problems always been resolved!
I had an issue with billing. It was addressed promptly, courteously and satisfactory. I was very pleased!
I enjoyed making a JibJab card for my Granddaughters! They loved it! Now, years later they still have it saved on their computer! A fellow cast mate for our community theater made a card matching one of our productions, it was hilarious! I love JibJab for the "one of a kind" personalized card that many more people, not just the receiver get to enjoy!
Account was automatically renewed on my dormant account. Customer service was easy and fast, received confirmation of cancellation in less then an hour. Thank you!
Have really enjoyed spending time using jibjab, thanks for the fun. My friends all loved it as well.
I was having a problem with the JibJab site recently. I contacted JibJab and they responded right away. Apparently, they got the problem fixed because I can get on the site again. They were very polite and helpful.
I'm so glad they fixed it. I love JibJab and my family and friends get a kick out of it! Thanks JibJab!
So many thing to make. And its owsome
Love it so much. And its fun too
ExceLant Applycation keep it up..
Great live musical scenes to make funny castings with your faces. Loved the funny skits! Highly recommended to make family and friends laugh.
Needed to update my payment information, sent an email to Customer Service, and received a response that same day. Very easy to understand explanation, and fast.
The staff of jibjab quickly responded to my request, thanks again) super team)))!
Really FUNNY app that have provided Smiles and Laughter to my friends here and abroad for more than 2 years now!
I was charged on my credit card for member services. I had not requested services. Immediate response was provided and my charges refunded. Jib Jab is top notch.
Even though I wanted to cancel the jib jab so I didn't have to pay money for my account, they were very understanding and professional, and helped me within one day!
I was unable to post anything with my JibJab account even though I have been a subscriber since 2009. I was frustrated and contacted support for an explanation. It turns out that somehow or other I had created a second account when I attempted to change my email address, and the new one was a free one that didn't allow posting. JibJab support identified and corrected the problem for me and I'm happily back to making fun videos and cards! Thanks JibJab!
Jibjab brings family and friend together. To create these videos was hilarious and our family truly enjoyed them. It's a great way to makes someone's day, birthday card, holiday card or just for plain fun. The cost to make the videos is priceless for the affect it has on your friends and family. Thank you JibJab!
When I first joined Jib Jab you could choose how many characters(s) could be in your clip but this option is no longer available. Also, you cannot purchase and download your finished clips anymore. These two issues made me cancel my yearly membership to Jib Jab.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

