Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was charged to subscribe $18. That should be enough! However when I finished putting my card together, you guys come with a little surprise, another $2 to download it... hmmmmm. Very uncool and sneaky. I cancelled the subscription.
These cards are fun and unique. The site is easy to use and the selection is great. Thanks!
Never fails, I send a card & put a smile on people's faces. Only I wish they had more get well cards & different music cards
Been a fun time for a week now. Maybe if there were more cards? For the price is good fun.
The Birthday Card I made for my mother-in-law's 90th Birthday had her in stiches! She thoroughly enjoyed it! She said it was the best birthday card ever!
When I click this: To track this eCard, click "Track this eCard" on your My Account page
I get this: The webpage cannot be found
Go back to the previous page.
Go to and look for the information you want.
More information
I like the app... but I got bored quickly bc I wish there were more current as well as classic music videos and dances to choose. Other wise was fun for the first couple videos
The site continually pesters you with emails to do a review. So, in the hopes that giving a review will stop these annoying emails, this is my review:
The cards are great. I'll use the site again for sure.
I sent my 60 year old sister 2 jib jab cards (one birthday and one other because they are so cute). She told me she hasn't laughed that hard in a long time! I am having fun putting our dog into the videos and it is hilarious! She is the funniest part of one of my 5 "people" cards! My kids are like "omg mom!" but are laughing uncontrollably as they watch themselves and our dog in the video. I love it!
I feel cheated and swindled. I spent a ton of time collecting photos, making my video just right, only to find out I have to pay, not just a small fee but a rather large one for a 1 year subscription to a service I never plan on using again. I understand it costs money to run this site, but be upfront about costs, don't spring it on people at the last second and hold their video hostage. Not cool.
I am a long-time subscriber to JibJab and absolutely LOVE the company, their products and their unbelievable customer service and support! I send JibJab cards all the time to family and friends - for birthdays, anniversaries, holidays - whatever. They are always adding fun new music videos that you can put yourself (well, your head) into along with your friends. It's so much fun to create the cards and then you can also post them to Facebook for everyone to get a good laugh! I will remain a continuous subscriber forever! Thanks JibJab for everything!
Michelle Cole
You pay to try the site and then you have to pay again if you want to keep the video, 2.99 for each one that's crazy.
But the videos are funny
I had an issue, and JibJab customer service responded IMMEDIATELY, and took care of my concern. I could not have asked for a better customer service experience.
The first card was ok and went easily. The personalized cards give no option for editing if you don't get it right the first time. Had to start over multiple times.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

