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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Guatemala
1 review
0 helpful votes
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Pigging out on customers
July 17, 2016

I was charged to subscribe $18. That should be enough! However when I finished putting my card together, you guys come with a little surprise, another $2 to download it... hmmmmm. Very uncool and sneaky. I cancelled the subscription.

Date of experience: July 15, 2016
Kansas
3 reviews
0 helpful votes
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Site is very easy to navigate
July 17, 2016

These cards are fun and unique. The site is easy to use and the selection is great. Thanks!

Date of experience: July 15, 2016
New Jersey
2 reviews
0 helpful votes
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Best Greeting Cards
July 17, 2016

Never fails, I send a card & put a smile on people's faces. Only I wish they had more get well cards & different music cards

Date of experience: July 15, 2016
Ohio
1 review
0 helpful votes
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I gave you permissions to charge 1.50 to my card, not 18.00 dollars. Very dishonest. Will never use your application again, and dispute with credit card.

Date of experience: July 15, 2016
Wisconsin
1 review
0 helpful votes
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Good
July 17, 2016

Wish there were more options, especially for animated females.
Also wish there were a preview.

Date of experience: July 15, 2016
Illinois
1 review
0 helpful votes
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Fun for price
July 17, 2016

Been a fun time for a week now. Maybe if there were more cards? For the price is good fun.

Date of experience: July 15, 2016
Sweden
1 review
0 helpful votes
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Sucks
July 17, 2016

Despite payed subscription, you have to pay for downloading

Date of experience: July 15, 2016
Utah
1 review
0 helpful votes
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Extreamly Pleased!
July 17, 2016

The Birthday Card I made for my mother-in-law's 90th Birthday had her in stiches! She thoroughly enjoyed it! She said it was the best birthday card ever!

Date of experience: July 14, 2016
Australia
2 reviews
0 helpful votes
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Happy
July 17, 2016

I am very happy with the way JibJab handled my concerns.

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Email doesn't connect to site
July 16, 2016

When I click this: To track this eCard, click "Track this eCard" on your My Account page
I get this: The webpage cannot be found

Go back to the previous page.

Go to and look for the information you want.

More information

Date of experience: July 14, 2016
Mexico
1 review
0 helpful votes
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Few videos
July 17, 2016

I used the application three years
And the amount of videos is little

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Kewl beans
July 17, 2016

I like the app... but I got bored quickly bc I wish there were more current as well as classic music videos and dances to choose. Other wise was fun for the first couple videos

Date of experience: July 14, 2016
Alabama
2 reviews
0 helpful votes
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The site continually pesters you with emails to do a review. So, in the hopes that giving a review will stop these annoying emails, this is my review:
The cards are great. I'll use the site again for sure.

Date of experience: July 14, 2016
California
1 review
0 helpful votes
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Our Husky is the star!
July 17, 2016

I sent my 60 year old sister 2 jib jab cards (one birthday and one other because they are so cute). She told me she hasn't laughed that hard in a long time! I am having fun putting our dog into the videos and it is hilarious! She is the funniest part of one of my 5 "people" cards! My kids are like "omg mom!" but are laughing uncontrollably as they watch themselves and our dog in the video. I love it!

Date of experience: July 14, 2016
Florida
1 review
0 helpful votes
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4 star
July 17, 2016

I just wish there were more offerings for putting yourself in card. For younger kids.

Date of experience: July 14, 2016
Georgia
1 review
0 helpful votes
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I feel cheated and swindled. I spent a ton of time collecting photos, making my video just right, only to find out I have to pay, not just a small fee but a rather large one for a 1 year subscription to a service I never plan on using again. I understand it costs money to run this site, but be upfront about costs, don't spring it on people at the last second and hold their video hostage. Not cool.

Date of experience: July 14, 2016
Wisconsin
1 review
0 helpful votes
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I am a long-time subscriber to JibJab and absolutely LOVE the company, their products and their unbelievable customer service and support! I send JibJab cards all the time to family and friends - for birthdays, anniversaries, holidays - whatever. They are always adding fun new music videos that you can put yourself (well, your head) into along with your friends. It's so much fun to create the cards and then you can also post them to Facebook for everyone to get a good laugh! I will remain a continuous subscriber forever! Thanks JibJab for everything!

Michelle Cole

Date of experience: July 13, 2016
Canada
1 review
0 helpful votes
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Rip off
July 15, 2016

You pay to try the site and then you have to pay again if you want to keep the video, 2.99 for each one that's crazy.

But the videos are funny

Date of experience: July 13, 2016
Michigan
1 review
0 helpful votes
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Great customer service
July 17, 2016

I had an issue, and JibJab customer service responded IMMEDIATELY, and took care of my concern. I could not have asked for a better customer service experience.

Date of experience: July 13, 2016
California
1 review
0 helpful votes
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Confusing
July 17, 2016

The first card was ok and went easily. The personalized cards give no option for editing if you don't get it right the first time. Had to start over multiple times.

Date of experience: July 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA