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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Refund satisfaction
July 17, 2016

I recently received my credit card invoice showing a charge from Jib Jab. I had totally fogotten that I had signed up for the service and infact had never used it. I email Jib Jab and asked if the payment could be reversed and was told that this could be done... no problem. A few days passed and I checked my credit card which was now showing the reversal. The employee I dealte with was extremly polite and most helpful. What a nice refreshing change... Thank you Jib Jab.

Date of experience: July 13, 2016
North Carolina
2 reviews
0 helpful votes
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Love my jibjab
July 17, 2016

Great variety of cards, many of which one can personalize, for most any occasion. Been a member for many years.

Date of experience: July 13, 2016
Turkiye
1 review
0 helpful votes
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This application was very useful to make a photo montage at a wedding. Feel free to use it, it's very funny

Date of experience: July 13, 2016
Canada
1 review
0 helpful votes
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Thrilled a 9-year old
July 17, 2016

Great super hero video - looked good, very funny, much appreciated.

Date of experience: July 13, 2016
California
1 review
0 helpful votes
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HIlarious!
July 16, 2016

Love the Jib Jab videos. The B-day cards are wonderful, and the recipients love them too. B

Date of experience: July 13, 2016
Nevada
1 review
0 helpful votes
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So Fun!
July 16, 2016

I love this tool! I use it for work and for personal!

It's Great!

Date of experience: July 13, 2016
New Zealand
1 review
0 helpful votes
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Kool
July 16, 2016

So much fun. Love it and so do the people I send stuff to... keep up the good work

Date of experience: July 12, 2016
Arizona
1 review
0 helpful votes
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Celebration Birthday Group
July 16, 2016

Not too easy to fit the heads to the characters. Wish there were more selections for cards.

Date of experience: July 12, 2016
Canada
1 review
0 helpful votes
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Not user friendly
July 14, 2016

Found it very hard to use, lost everything many times before getting it right, had to sign in many times and now it has me as the person I was sending the card to. I will be canceling my subscription.

Date of experience: July 12, 2016
Wisconsin
1 review
0 helpful votes
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Non picture cards
July 14, 2016

I do not have pictures of the people I send cards to so I was not satisfied with your selection of cards that do not have pictures on them. I would like to see more of that or maybe I should cancel my membership and join the Hallmark one?

Date of experience: July 12, 2016
France
1 review
0 helpful votes
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Très bien...
July 15, 2016

Les vidéos sont très bien et assez récente.
Le seul problème, le contour des têtes était beaucoup mieux avant avec plus de précision.

Date of experience: July 12, 2016
Canada
1 review
0 helpful votes
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It's okay
July 14, 2016

It's fine for sharing a video, but no good if you have unlimited social sharing as you have to visit the site to share the video as the material is copyright protected which means you can't upload to FB for the laughs. I wouldn't recommend the pay service because of this.

Date of experience: July 12, 2016
Florida
1 review
0 helpful votes
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I called for assistance. The person I spoke to handled the problem efficiently, and very professionally. Everything was taken care of in about 2 minutes. I was very satisfied from start to finish.

Date of experience: July 12, 2016
Ohio
1 review
0 helpful votes
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JibJab has the best online cards!
July 14, 2016

The personalized video cards are wonderful. They are fun and easy to make and everyone loves receiving one.

Date of experience: July 12, 2016
California
1 review
0 helpful votes
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Disappointed
July 14, 2016

I have tried to make this work by carefully following instructions. But the cards were never received. I am going to give up on the whole thing.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Update
July 14, 2016

Not been on your site for a long time. Please add more music / funny videos.

Date of experience: July 12, 2016
Canada
1 review
0 helpful votes
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Easy and hilarious
July 14, 2016

I recently decided to try my expertise on jibjab. I have limited technoskills but found the site easy to use, offering plenty of choices and appropriate materials.
Love it. My efforts were well received for my daughter's 40th birthday.
I have been on the receiving end of a number of jibjab greetings as I recovered from cancer treatment, and every one gave me a much-needed lift!

Date of experience: July 12, 2016
California
1 review
0 helpful votes
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Great service
July 14, 2016

I love JibJab. Great, fun, easy to use customized e-card builder. I once had an issue with my account, but I wrote them and they responded really quickly and it was basically resolved immediately. Great friendly service. I definitely recommend.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Top whack!
July 14, 2016

You did what I asked... that's all I wanted.

NOW I SHOULD BE GLAD IF YOU WOULD REMOVE MY NAME FROM YOUR SUBSCRIBERS LIST.

THANK YOU.

Date of experience: July 12, 2016
GB
1 review
0 helpful votes
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Regret
July 14, 2016

I tried time an time again to change the face on the character and was not possible

Date of experience: July 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA