JibJabReviews 12,899

I placed a request with their Customer Service Reps and I received a prompt response and my request was handled with expertise. I am quite satisfied with their organization.

I had wanted to cancel my new account and couldn't find my account. Heather handled all of this in a timely manner and got my refund for me. I had an excellent experience with your customer support person Heather.

Great fun with this app. Great service Dept. Responded immediately to a request and gave information I needed.

When I had an issue with my account (not due to the fault of JibJab), I sent an email (during the holidays even), and received a pretty prompt response and resolution. ThNks JibJab!

Thanks so much for the response I wish everyone we elce would be so helpful.
I admire the way you keep it simple.

My experience with JibJab has been FUN and very positive! When I asked them to cancel my membership they did so, in a very prompt manner... plus, they credited my account. I couldn't ask for better service!

Cute and fun, family and friends love the site, it is a lot of gun to use different characters and holiday themes

Did not know I would be charged $18 membership fee. Sent email and response was prompt and professional. Refund posted immediately also.

I recently dealt with JibJab customer service and was impressed with the speed with which they resolved the issue I had.

Ill be using JibJab in the future but for now I didnt need the automatic renewal and JibJab was amazingly prompt in honoring my request and refunding the $18 yearly fee. Great customer service and Ill definitely be back Carol

I had a problem with loading JibJab and connected them
And got a response right away and problem was solved.
Thank You!

When difficulties arose, they addressed them immediately! Very grateful. Great customer service! Great communications. Prompt resolution!

Only used JibJab for a short period of time and requested a refund after 3nd year. JibJab got back to me quickly an answered my request and took care of me. Most companies make you wait 2 to 3 days. This was on New Year's Eve Sunday!

This month we noticed a charge on my Amex card from JibJab! We never bought anything from them and had to alert my card fraud department! A few days later Jib Jab contacted us and stated that they removed the charge! Beware of these companies advertising on the internet!

I had an issue the response took minutes and it was solved right away
That is how customer service should be

I was recently notified of a paypal payment to Jib Jab - a site I used just once since 2015. When I queried this, JIbjab immediately cancelled both the payment and the subscription for which I am grateful. However I am amazed that it was so easy for them to continue take money from me from a one-off use.

Thank you for the amazing experience for receiving and sending greetings through JibJab but most of all for the quick response of your team every time I send an inquiry. You always choose to be nice and so professional. More Powers for the coming years.

My device was not compatible, so I could not use the app. Signed up using web version and could not send a free card as advertised to see if the service was any good. I created a card and the site kept asking me to sign up and send money before sending a card. False advertising at least, bait and switch at best. Either way a shady way to do business. I would not trust them with any of my personal information because of this.

Contacted customer services at JibJab with regards to an auto renewal of subscription. I requested a refund, which was promptly dealt with by the customer relations team. Very efficient and polite team.