Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was dreading the thoughts of having to contact a company on line about something, but working with the people at JibJab, was delightful and they were so nice and professional. I'm glad there's companies like this that changes our experiences and I would definitely recommend them! A
It would be good if you could either pay monthly or pay as you go per product as you have to join to access products, subscription annual though they are very helpful around this. If they could sort this out it would be excellent. Very funny product though and great fun to do. Made everyone laugh out loud! Just sort out payments jibjab.
HI
I Have had jib jab for a few years and I have great times with it
I am giving it up because I am getting to old now but I have some brilliant times with it recommend it if you want some great fun
Peter
Super happy with JibJab's customer service! They quickly responded and took care of things. THANK YOU!
The birthday card was very effective and the receiver was very happy with that unfortunately I did not know that a charge would be applied I would have loved to have kept the card for future memoriesit was a big hit
Not only is the product fun and entertaining, but the company has integrity. I would recommend JibJab
Great experience, fast response and a very professional team. I would recommend jibjab! I would not require a minimum on the review though.
When I had an issue with JibJab, they were quick to respond and very helpful to work with. They were always polite and professional.
Had no problem cancelling membership and auto renewal payment was refunded! They were under no obligation to do so. Customer Service at it's best.
I was notified that I had a charge for Jib Jab. I had forgotten I had joined. I was immediately assisted in a very pleasant manner and was credited the amount.
One day after informing Jib Jab that I could not use the app on my antiquated phone they remedied the issue by refunding the entire subscription payment. This hassle-free, expedited approach, is how every company should respond to their customers. Well done!
We had a charge on our CC that was a renewal error. Heather had to do some digging to find the issue but refunded very quickly. Much appreciated!
Tried it once, it was fun but not something I would use much. Not super tech saavy! Accidentally made a purchase, but all was resolved quickly. In a world where everything is resolved via internet, it went fast, secure and help was super nice. Thx
I contacted the service team with an issue. They resolved my issue very quickly, within just a few hours, and to my great satisfaction! I was very pleased and will recommend Jib jab to everyone!
They slip in an auto-renew to the membership you purchase (only mentioning it in the fine print of an initial email confirming your purchase) then continue to charge you the $18 year after year with no heads up via email or snail-mail that this is happening. If you happen to notice the charge on your credit card after 30 days they'll refund it. But beyond that they cite a "policy" against further refunds -- even if it's clear you literally used the site to send one time at the time of initial purchase. This suggests to me that a significant share of their revenue may come from luring people into giving out their credit card # then hoping they don't notice the recurring charge. It may be legal -- but what a dishonorable business model!
Worked with Nate. Couldn't remember what my account was listed under. Very patient and sweet. Genuine concern for customer.
I really liked this idea so got a few for my neices and they loved them1 I looked like the cool uncle for once! A great idea and easy to order.
I really like this app but is not a good idea purchase membership for one year before you tried how this work
As my title says, it was handled so professionally & with such customer service care. Something that is hard to come by. Thank you!
My grandkids just love it when I use their faces on Jibjabs, especially on so many of the fun holiday-themes they offer!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

