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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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It doesn't send to my FB
October 8, 2016

I go through getting the pics in there and I send to FB. I click on my fb and it's just me with blank page.

Date of experience: October 6, 2016
Canada
1 review
0 helpful votes
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Anniversary video
October 8, 2016

I found JibJab really easy to use. It was my first one and I'll be making more in the future. The cost was reasonable.

Date of experience: October 6, 2016
New York
1 review
0 helpful votes
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Great customer service
October 8, 2016

I joined JibJab over 2 yrs ago using it just once at halloween and the experience was awesome! 2 years later I got a surprise bank deduction of $18.00 not realizing that it was an auto deduct. I promptly notified JibJab and asked for a refund as I didn't know at the time about the auto deduction and to my Surprise the next day they refunded my deduction... totally amazed at the promptness and courtesy of the people working for JibJab. Thanks again!

Date of experience: October 6, 2016
Virginia
1 review
0 helpful votes
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Grandma's JibJab
October 8, 2016

My son-in-law walked me through the web site and soon I was creating JibJab greetings so friends and family.

Date of experience: October 6, 2016
Wisconsin
1 review
0 helpful votes
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UnDelivered E Cards
October 8, 2016

Unfortunately the majority of my recepients did not receive were not sent the Video message I created and sent through JibJab.
Although I did receive confirmation that the "Hamsters" were hard at work and received an email confirmation sent receipt, only the 1st person of the Group received the video message. All recepients were separated by a comma as instructed on website. Disappointed.

Date of experience: October 6, 2016
New York
2 reviews
0 helpful votes
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Great experience!
October 8, 2016

It's fun to make and very funny. Everyone loves it. I wish they could make the heads smaller so they would look more real.

Date of experience: October 6, 2016
New Jersey
1 review
0 helpful votes
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Quick easy and hilarious
October 8, 2016

Your site makes it easy to create a one of kind e card for friends and family- people love to see themselves in goofy poses so this site is a winner!

Date of experience: October 6, 2016
Pennsylvania
1 review
0 helpful votes
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Limited access
October 8, 2016

When using my phone for jib jab heads are not matching body's and hair, hats, ect. It looks horrible, compared to computer version. So I use computer, but for whatever reason, computer version is very limited in selection!

Date of experience: October 6, 2016
GB
1 review
0 helpful votes
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Great customer service
October 8, 2016

I had a problem with my membership. From the FAQ page I contacted customer services. The reply I reciieved, was prompt concise and extremely helpful. Problem solved. Thank you

Date of experience: October 5, 2016
Georgia
1 review
0 helpful votes
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Quick, easy and friendly
October 8, 2016

I wish every business I dealt with could be this quick, easy and friendly! Especially, when requesting a refund. My credit was issued right away and there were no hassles about the service. Thank you JibJab!

Date of experience: October 5, 2016
Arizona
1 review
0 helpful votes
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It served its purpose
October 8, 2016

Saved time to go to store select a card and send.

Possibly... or likely because of my age... 67... not quite as many appropriate... be it humorous or not choices IMHO

Date of experience: October 5, 2016
Minnesota
1 review
0 helpful votes
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Old 2013 JibJabs
October 7, 2016

I paid my $18 and when I went into JibJabs, hoping to make a couple of Halloween dances, nothing except 2013 came up. Where do I go to get the up to date one? Thank you.

Date of experience: October 5, 2016
Texas
1 review
0 helpful votes
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Excellent customer service!
October 7, 2016

After not knowing how to figure out a problem, within hours I was helped and on my way to making some funnies! Thank you to TAYLAR for a job well done!

Date of experience: October 5, 2016
Minnesota
1 review
0 helpful votes
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Fastest response
October 7, 2016

It took more time to find How to get a refund... and literally seconds to get It!
Great experience!

Date of experience: October 5, 2016
California
1 review
0 helpful votes
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Grandkids LOVED it
October 7, 2016

My grandkids and I made several JibJab videos. They loved picking out the video and then placing their faces on the "characters". We had so much fun and they couldn't wait to show their parents what we had done.

We are all looking forward to next Sunday so they can make more!

Date of experience: October 5, 2016
Texas
1 review
0 helpful votes
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Love, love, love this app!
October 7, 2016

This app is everything I could ask for and more. Highly recommended! If help is needed just email. They're extremely helpful and professional. Download and subscribe! You won't regret it :)

Date of experience: October 5, 2016
Utah
1 review
0 helpful votes
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JibJab is a fun site to share holiday memories with friends, family, and coworkers. Their customer service is very responsive and helpful.

Date of experience: October 5, 2016
Colorado
1 review
0 helpful votes
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Quick and Excellent response time!
October 7, 2016

The folks at JibJab are great! How many times do we contact support and have to argue a case that we deserve a refund before we get the refund?
I joined JibJab a second time by mistake and they refunded me everything without asking questions. I like that kind of customer service.

Date of experience: October 5, 2016
Florida
1 review
0 helpful votes
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H I L A R I O U S!
October 7, 2016

I wanted to give my daughter something special... something "homemade."
But my time was limited and no ideas were forth coming. Then I stumbled
Onto your site and... W O W! The result was magical! Thank you for
Your WONDROUS site, JibJab! You brought much delight into our life!

Date of experience: October 5, 2016
North Carolina
1 review
0 helpful votes
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Best Customer Service EVER!
October 7, 2016

I did not realize when I bought a one year subscription that I had signed up for auto-renewal - it automatically renewed but due to some financial things going on I didn't want to sign up for another year (though I LOVE JibJab and will continue to use their site) - I emailed customer service and they promptly provided me with a refund. If you ever need help they will be there for you! Thanks JibJab!

Date of experience: October 5, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA