JibJabReviews 12,899

Was able to get a refund of the annual JibJab service fee that I wasn't aware of. The process was very easy and straightforward. I appreciated the ease and fast pace the team got back to me and issued the refund. Would definitely return in the future for services if needed.

I paid twice for annual subscription through automatic renewal on Paypal and when I contacted jibjab for a refund for the double payment they arranged refund by return.

Excellent response. I'm very happy with the quick response in dealing with the situation. Good job. Keep up the good work. Thank you JibJab

I dont use jibjab as I did in the past, and didnt realize I had a membership. When I saw the annual fee pop up on PayPal notifications, I emailed jibjab right away to ask them to cancel my
Membership. Not only did they respond within 5 minutes of my email, but they cancelled my
Membership and they fully refunded me. This is excellent customer service and Ill definitley be using jibjab again in the future.

Tu for your quick resolution to the current experience. The team is excellent with assisting in any regard

Innovative, fun site, easy to navigate. Fastest response from customer service - no quibble, sorted out my membership.
Highly recommended.

I had to cancel my subscription and it was taken care of immediately, and in a courteous and friendly manner. Thank you! Other companies could definitely benefit if they copied your customer service procedures.

Extremely supportive and understanding. I felt great after my issue was resolved. This company gets customer service!

I needed to get a refund and was worried it was going to be a long drawn out hassle... not at all! Very quick and polite service. Got the refund in a blink of an eye. Thank you JibJab!

Requested a refund of the subscription and enjoyed immediate, personable and thorough support and guidance, resulting in the requested refund..

Love the website. Incredibly creative and unique. People love the results! I only wish they would add an option to join up for a month here or there throughout the year--whenever the need arises--instead of forcing you to take the service for an entire year.

I noticed I had an annual charge on my credit card. I wasn't sure how it got there but when I wrote to jibjab support line, it was immediately taken care of and refunded.

Great work at jibjab!

I had an issue and almost immediately after my request I heard back from Jib Jab. They said they would work on it.
Wow, not 10 minutes later and it was resolved by them. All I had to do was log back on. Thank you!
I was quickly trying to make a video for my husbands birthday so I appreciated your quick resolution.

I had a minor issue with a credit card charge and emailed customer service. They responded on the next business day. We exchanged emails to answer their questions and the issue was resolved the next day. They went above an beyond in customer service. Thank You Jib Jab.

I was on auto renew and haven't used the service in some time so when I received my credit card and noticed I was billed again, I went to see if I could cancel and receive a refund. It was easy to do and the follow-up has been excellent.

Very efficient and fast service. Thank you for your understanding and help. Will eventually do business with you again in the future

Having the ability to personalize cards given to friends and family makes each card special and fun not only to give but to receive. The customer service is very professional and efficient.

JibJab is lots of fun and is always enjoyed by all. I would recommend it to anyone and has cards for all occasions

Got quick response and was issued a refund asap! Sorry I had to leave, but I didn't use site enough.