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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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My family hates me during 6 weeks every year as I never miss sending JibJab cards to them on their B-days and of Course the Holidays. Every year more silly than the last.
All I know is they must not hate me or what I am sending that much, as they sure talk about getting them a whole lot and those conversations are mostly full of laughter. Keep me coming JibJab.
These guys are amazing, fast and take the time to go the extra mile to fix a billing issue. I was on the auto renewal and they managed to issue a refund although their site says no refunds. Thanks jobjab team
Always worked fine. Maybe it should evolve a bit more so you don't get tired after the "novelty effect"
Really appreciated the support and their understanding - love the app and fun but thought it was monthly. Thank you! Quick help and refund - no risk using this!
Professional even when it was my fault. Very prompt customer service even at what is probably your busiest time of year. Your site is a blast, lots of fun. Thank you!
I am very impressed with the quick and efficient manner I received support, even in a holiday period. Thank you Heather.
Very happy with their service. I have been able to share videos with friends and families for over 4 years. It brings a lot of joy to everyone.
We could not recall whose account we had set JibJab up with; customer service reps figured it out! Our issue was dealt with quickly, thanks for all the assistance!
Wasted my time creating a video, taking pics of entire family and then if I want to watch it I must pay $24 annual subscription. Bothersome.
Feel confident dealing with JibJab as they are quick to follow up and provide resolution on any billing concerns or issues.
Thank You for your prompt reply your customer support was excellent.
I would definitely recommend JibJab.com...
When I wanted to cancel my subscription after a year, the customer service was fast to respond and I was very happy with the JIbJab app when I was using it
For a low yearly cost the fun times it brings for many people are well worth it. Their service is quick and their support is first class! Thanks for the years of fun.
Watch your charges very carefully. Someone may be compromising your account, or your subscription may be automatically renewed for which one may not be renewed.
Jibjab has great customer service and has hilarious products! The laughs never stop coming! I had the auto-renewal set up and forgot to cancel it. They were more than understanding and refunded me immediately!
Hats off to JibJab's customer support for a one time and very swift resolution given to my issue!
I am one of those customers who get easily excited with something fun and that's JibJab and I just dove into subscribing to the 30-day free trial without reading the Terms and Conditions. Who does that? Lol. So I used it only for one day and after posting the cute video, I decided to cancel. To my surprise, the refund link didnt work. So I sent an email to their support team and within 1 hour, issue is resolved in one. This is customer service! You dont hafta wait for a long time for a simple issue. Kydos to y'all!
This app is one I never tire of. My friends and family love when I send them one. I will keep renewing my subscription...
Your customer support is really excellent! I wrote a couple of days ago saying that in the coming new year I'm going to be retired, so I'd like for the moment being to unsubscribe. I did not intend to be fully refund as by now my subscription had just been renewed, but I was kindly emailed by Renee, who wrote I'd be fully refunded in the next 3/5 working days.
I can't say but you're really extremely correct! THANK YOU! I'll be probably back in a near future\
Thank you all greatly at JibJab customer support for handling my request promptly and efficiently. Most appreciated.
Gratitude Michael
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members