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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Fun to use at Christmas time for end of year slide shows at school and for family get togethers. I did find for the school purposes there were only a few I could use so we were seeing the same ones a lot (not so funny after a while). However for an adult situation such as office parties it would be a lot of fun!
I have great fun on the site sent lots downloads to family overseas and I know they have used JibJab too, the support team are great to, the annual fee is cheap if you use it you only get out what you put in
I asked for a refund, didn't know about tge auto renewal. Received a full refund, very fast and polite. No hassel. Great product will use again if need.
I used jibjab service for the first time. Good service and friendly support. I would recommend it to my friends.
The refund request procedure that they have set up is refreshingly simple, easy to use and, it would seem, surprisingly effective and efficient! Thanks for such a wonderful & prompt customer service experience to Dan and all the fine folks at JibJab
Everybody who open the card is impressed and has a smile on their face. That is good, is very good. Also the customer service very prompt.
Signed up for Jibbab last holiday season 2017- I did not realize is was a monthly subscription until the charge showed up on my Pay pal! 1 email to customer service and the charge was refunded and they were able to cancel all future items for me - Great service Team thanks so much - I will be back next holiday season for fun
I needed to cancel my membership as I no longer needed it for a while. I had difficulty doing this as there was a mix up with my e-mail address which was quickly resolved by Heather the Customer services Agent. Certainly I would subscribe again.
Great customer service! Would use Jibjab again! Fun website! Great cards and easy to use as well. I would highly recommend Jibjab to anyone.
Love JibJab! So much fun and a great gift idea. So easy to use! We laughed so hard at the videos! Great site!
First experience I had a problem with the email card was apparently sent to. They were very prompt in resolving the problem and refunding me. Seems like a great company!
I'm greatfully well surprised with JibJab services over my refund request! Quickly attended and satisfied. Thank you!
My issue was resolved quickly and to my complete satisfaction. I was a little concerned that I would not be refunded, but my worry was completely unnecessary. Very pleased with their customer service.
Great response time issue was resolved in one day, subscription renewed automatically, contacted customer service, there was a refund in my account the next day
I didn't realize I had signed up for auto renewal. They refunded me quickly and were so courteous. I would use this product again.
From starting to ending m account with JibJab they have not only given me a great product for my business, but also gave me a hassle-free close on my account. So rare today. Keep up the great work JibJab and i wish you all the successes you deserve
I asked for help and just like that... all taken care of! So refreshing to see in this day& age. I would def recommend dealing with this great organization.
Every Website on this orb has a reset password protocol.
Jib Jab also has one... that is substandard, idiotic & non
Customer service wise. Their password reset includes not allowing
A reset via a plethora of non reasoning including not accepting a new P/W,
Account already there, P/W not matching?
Easy to sign up and use the service,
Easy to cancel when I was ready
Staff was quick to respond and friendly
Great Customer Service. Solved My Problem Which I Created.
I've Made Many Many Suggestions To My Friends And Also To My Family.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

