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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow RobynandMick N.
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Fun to use
January 9, 2019

Fun to use at Christmas time for end of year slide shows at school and for family get togethers. I did find for the school purposes there were only a few I could use so we were seeing the same ones a lot (not so funny after a while). However for an adult situation such as office parties it would be a lot of fun!

Date of experience: January 9, 2019
Australia
2 reviews
0 helpful votes
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Great fun
January 9, 2019

I have great fun on the site sent lots downloads to family overseas and I know they have used JibJab too, the support team are great to, the annual fee is cheap if you use it you only get out what you put in

Date of experience: January 9, 2019
Canada
1 review
0 helpful votes
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I asked for a refund, didn't know about tge auto renewal. Received a full refund, very fast and polite. No hassel. Great product will use again if need.

Date of experience: January 9, 2019
Ukraine
1 review
0 helpful votes
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I used jibjab service for the first time. Good service and friendly support. I would recommend it to my friends.

Date of experience: January 9, 2019
Tennessee
1 review
0 helpful votes
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The refund request procedure that they have set up is refreshingly simple, easy to use and, it would seem, surprisingly effective and efficient! Thanks for such a wonderful & prompt customer service experience to Dan and all the fine folks at JibJab

Date of experience: January 8, 2019
Canada
1 review
0 helpful votes
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Everybody who open the card is impressed and has a smile on their face. That is good, is very good. Also the customer service very prompt.

Date of experience: January 8, 2019
Maryland
1 review
0 helpful votes
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Account
January 8, 2019

Signed up for Jibbab last holiday season 2017- I did not realize is was a monthly subscription until the charge showed up on my Pay pal! 1 email to customer service and the charge was refunded and they were able to cancel all future items for me - Great service Team thanks so much - I will be back next holiday season for fun

Date of experience: January 8, 2019
GB
1 review
0 helpful votes
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I needed to cancel my membership as I no longer needed it for a while. I had difficulty doing this as there was a mix up with my e-mail address which was quickly resolved by Heather the Customer services Agent. Certainly I would subscribe again.

Date of experience: January 8, 2019
Illinois
1 review
0 helpful votes
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Fun, fun website!
January 6, 2019

Great customer service! Would use Jibjab again! Fun website! Great cards and easy to use as well. I would highly recommend Jibjab to anyone.

Date of experience: January 6, 2019
Kentucky
3 reviews
0 helpful votes
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So much fun!
January 5, 2019

Love JibJab! So much fun and a great gift idea. So easy to use! We laughed so hard at the videos! Great site!

Date of experience: January 4, 2019
Canada
1 review
0 helpful votes
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First experience I had a problem with the email card was apparently sent to. They were very prompt in resolving the problem and refunding me. Seems like a great company!

Date of experience: January 4, 2019
Brazil
1 review
0 helpful votes
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About refund request
January 4, 2019

I'm greatfully well surprised with JibJab services over my refund request! Quickly attended and satisfied. Thank you!

Date of experience: January 4, 2019
Illinois
1 review
0 helpful votes
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Great customer service
January 3, 2019

My issue was resolved quickly and to my complete satisfaction. I was a little concerned that I would not be refunded, but my worry was completely unnecessary. Very pleased with their customer service.

Date of experience: January 3, 2019
Illinois
1 review
0 helpful votes
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Great response time issue was resolved in one day, subscription renewed automatically, contacted customer service, there was a refund in my account the next day

Date of experience: January 3, 2019
New York
1 review
0 helpful votes
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Fast friendly service
January 3, 2019

I didn't realize I had signed up for auto renewal. They refunded me quickly and were so courteous. I would use this product again.

Date of experience: January 3, 2019
California
1 review
0 helpful votes
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From starting to ending m account with JibJab they have not only given me a great product for my business, but also gave me a hassle-free close on my account. So rare today. Keep up the great work JibJab and i wish you all the successes you deserve

Date of experience: January 2, 2019
Canada
1 review
0 helpful votes
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I asked for help and just like that... all taken care of! So refreshing to see in this day& age. I would def recommend dealing with this great organization.

Date of experience: January 2, 2019
Canada
1 review
0 helpful votes
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Every Website on this orb has a reset password protocol.
Jib Jab also has one... that is substandard, idiotic & non
Customer service wise. Their password reset includes not allowing
A reset via a plethora of non reasoning including not accepting a new P/W,
Account already there, P/W not matching?

Date of experience: January 1, 2019
Delaware
1 review
0 helpful votes
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Great customer service
December 31, 2018

Easy to sign up and use the service,
Easy to cancel when I was ready
Staff was quick to respond and friendly

Date of experience: December 31, 2018
New York
1 review
0 helpful votes
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Great Customer Service. Solved My Problem Which I Created.
I've Made Many Many Suggestions To My Friends And Also To My Family.

Date of experience: December 29, 2018

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA