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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Latvia
1 review
0 helpful votes
Follow Artem P.
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Good, but not perfect
January 8, 2017

Dear JibJad

Please allow download videos for free

And make a bit more good quality of videos

Option to choose video quality

Date of experience: January 6, 2017
NL
1 review
0 helpful votes
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Funny and good honest service
January 8, 2017

Jib jab client service answered my request right away and restitueted my money immediately. Never had a faster service.

Date of experience: January 6, 2017
Japan
1 review
0 helpful votes
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Time waster
January 8, 2017

Really not worth it - takes too much time and money only to never be able to open it in an email. Disappointing!

Date of experience: January 6, 2017
Saudi Arabia
1 review
0 helpful votes
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Delivery of e-greeting
January 8, 2017

I really enjoyed creating my JibJab e-greeting for five friends. E-delivery was a bit problematic, however. After a day or two, I got in touch with the recipients & only one had received hers. The others, the e-greeting took longer than that to arrive and it was shunted into their "promotionals" mail folder. If I had not alerted my friends that I sent an e-greeting, they would not have seen it.

Date of experience: January 5, 2017
Ireland
1 review
0 helpful votes
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This is an incredibly funny site! Great way to surprise family and friends!

Date of experience: January 5, 2017
Canada
2 reviews
0 helpful votes
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Excellent service!
January 8, 2017

I asked for a refund of a subscription fee that I was unaware of and it was done immediately, and with pleasure. Not usually the pleasant experience you get when asking for refunds. I was impressed!

Date of experience: January 5, 2017
Arizona
1 review
0 helpful votes
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Much Fun
January 8, 2017

Birthdays, Holidays or any occasion brings laughs and thanks. All of my family and friends have raved about my JibJab cards.

Date of experience: January 5, 2017
GB
1 review
0 helpful votes
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CUSTOMER SERVICE:-
January 8, 2017

I Recently needed to email admin at Jabber.com as I had a small problem with regard to my membership, billing & accounts...
"Problem" - was actually my own mistake but admin very quickly replied to my e. Mail being very understanding to my situation, granted & honoured all I had requested...
Thanks to admin, getting all sorted, I feel a very happy bunny & customer@ Jabber.com x

Date of experience: January 5, 2017
Mexico
1 review
0 helpful votes
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Variedad de Videos
January 8, 2017

Falta mas variedad de videos... y mas cantidad de videos, donde se pueda escoger una o mas personas. No solo, o una, dos o cinco..

Date of experience: January 5, 2017
Australia
1 review
0 helpful votes
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Good fun
January 7, 2017

Easy to use and easy to set up. Just not sure how to edit/delete some photos.

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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I love the ecards. I had issues with the website. Sometimes I hit a page and it was just a bunch of links and the images were messed up. I also purchased a card for download. When I hit the card again, it should just say, "Purchased and will be available for download shortly." Instead I had the purchase link show up again. Also, I don't like it that I have to subscribe in order to make a purchase. I wish you had a "members" price and a "non-members" price. The subscription really hinders more people using your cards.

Date of experience: January 5, 2017
NL
1 review
0 helpful votes
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Perfect
January 7, 2017

The site is nicely developed and easy to use and the product price is good value. Also, I had to cancel a purchase and got instant and relevant support and the money was sent back without question.

Date of experience: January 5, 2017
Belgium
1 review
0 helpful votes
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Expensive
January 7, 2017

Very good application. Easy to use, fine results.
I understand it's normal to pay a yearly redevance.
But I don't think it's normal to pay for every video I dowload for sharing with friends or family.
Or did I misunderstand ant there is a way to download video's for nothing.
Greatings.

PS: sorry for my poor english.

Date of experience: January 5, 2017
Saudi Arabia
1 review
0 helpful votes
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Vibes with JibJab
January 7, 2017

The various cards offer humor for the day and contribute to the love of life.The format is easy to use, and selections suit the seasons.

Date of experience: January 5, 2017
Australia
1 review
0 helpful votes
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Cancel Subscription
January 7, 2017

I have enjoyed using Jib Jab over past few years however a serious illness forced me to request a cancelation of my subscription. I thought this would be a drawn out difficult process, sending off an email I was pleasantly surprised to receive a response within a few hours. Heather handled my request swiftly and efficiently. I cannot thank Jib Jab enough.

Date of experience: January 5, 2017
Michigan
2 reviews
0 helpful votes
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Benefits of Jib Jab
January 7, 2017

The first time I saw Jib Jab, I knew I had to become a member! It was with cute little Christmas Elves and I never forgot it. Jib Jab is so fun and makes me LAUGH. When I make them up for Friends... they love them just as much and Thank Me. They Brighten your Day... we ALL need to laugh more. Thank You Jib Jab, for giving us a Portal to "LIGHTEN" our Daily Lives!

Sincerely
Cindy

Date of experience: January 5, 2017
Canada
1 review
0 helpful votes
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Tons of fun
January 7, 2017

So worth the money. The cost of 1 card per month and you can make as many as you want and have a blast doing it! The recipients love them as well!

Date of experience: January 5, 2017
New Jersey
1 review
0 helpful votes
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Poor Selection
January 7, 2017

I signed up after being away for over a year and they still did not have many new choices and I am already bored with it after sending cards to only two different people

Date of experience: January 5, 2017
Pennsylvania
1 review
0 helpful votes
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REALLY GOOD
January 7, 2017

I HAVE A LOT OF FUN WITH MY FRIENDS ON JIB JAB, AND THEY GET A A CHUCKLE OUT OF IT ALSO... THEY GET REALLY EXCITED TO SEE THEIR FACES ON FACEBOOK IN THE LITTLE SKITS AND MOVIES THAT YOU HAVE... THANK YOU!

Date of experience: January 5, 2017
California
1 review
0 helpful votes
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Fun
January 7, 2017

Jib jab is a lot of fun to watch and fun to make. My favorite are the group dances.

Date of experience: January 5, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA