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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Alabama
1 review
0 helpful votes
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Woohoo
January 29, 2019

I really enjoyed my jib jab experience. It has made A lot of people smile and laugh. Thank you and I hope you continue to brighten peoples days

Date of experience: January 29, 2019
Belgium
1 review
0 helpful votes
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Good service
January 29, 2019

My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!

Date of experience: January 29, 2019
Australia
1 review
0 helpful votes
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Dodgy instagram ad
January 28, 2019

After loosing my time finding photos for the video I figured out that it does not work if you don't have they payed subscription. They don't say that until you press play.

Date of experience: January 27, 2019
Canada
1 review
0 helpful votes
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The customer service team looked into it and reversed the charge with apologies within 24 hours! I couldn't ask for better.
Marilyn M in Montreal

Date of experience: January 26, 2019
Washington
1 review
0 helpful votes
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I had a problem with the reoccurring payment and was billed for the last 2 years but the JibJab support team was very helpful and expedient on the process to fix the problem and even refunded the current year of subscription. Best costumer support team.

Date of experience: January 25, 2019
South Carolina
1 review
0 helpful votes
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So, every parents biggest issue is unauthorized purchases and trying to explain this to a business or company and usually not getting positive results... Jibjab immediately took care of this issue for me without any hesitation! They are truly a great company to take care of this stressful situation with lightning fast response and resolution! Thank you again! Nice to see some companies still take care of customers, even unintentional/unapproved ones

Date of experience: January 24, 2019
Virginia
1 review
1 helpful vote
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Your business is fun and we loved the experience with it was great really enjoyed it thanks for the laughs we had with it I would recommend it to ppl highly.

Date of experience: January 24, 2019
Georgia
1 review
0 helpful votes
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Great Support
January 22, 2019

The support team is spectacular. Great service, great support. Depending on the day of the week, their response is very fast.

Date of experience: January 22, 2019
New Zealand
1 review
0 helpful votes
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Wonderful!
January 22, 2019

I have loved using Jibjab, it is a great way to send a different comical kind of card, and not too difficult to match up faces to template!

Date of experience: January 22, 2019
New Jersey
1 review
0 helpful votes
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This is a great site. It's a great way of adding some humor and happiness to someone's life. I would highly recommend subscribing to JibJab.

Date of experience: January 21, 2019
Canada
1 review
0 helpful votes
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Wrong billing
January 19, 2019

I recently had a 18$ fee billed on my account while I ordered nothing!
Jib Jab support team has responded quickly and they rapidly settled this matter.
This is the demonstration of a company totally devoted to its customers!
I look forward to dealing with Jib Jab again in the future!
Honesty always rewards;-)

Jean

Date of experience: January 18, 2019
Maryland
1 review
0 helpful votes
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Very professional
January 18, 2019

This is a great site good professional people take time to help you everything they do is amazing this is my second time dealing with them and ill do it again, ya'll are great keep doing what your doing

Date of experience: January 17, 2019
Switzerland
1 review
1 helpful vote
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Jib Jab support
January 17, 2019

Very good experience with JibJab support team-great job!
Just wanted to cancel the automatic payment, and it worked without any problem within 2 days.

Date of experience: January 17, 2019
California
1 review
0 helpful votes
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JibJab app is so fun and hilariously crazy to use because my friends loved the videos that I made with their faces in the characters, and nobody ever gave any negative comments. They said that they laughed all the way watching the videos. Thanks for bringing laughter to our homes. I requested a refund and got a quick response...

Date of experience: January 13, 2019
Texas
1 review
0 helpful votes
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Amazing customer service
January 10, 2019

I requested a refund and received a response within an hour! Amazing customer service. Thank you JibJab!

Date of experience: January 10, 2019
Ukraine
1 review
0 helpful votes
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Thank you for your help
January 10, 2019

I requested a refund and got a very quick response. Thank you JibJab customer support team and in particular Jeremy for efficiency!

Date of experience: January 10, 2019
RU
1 review
0 helpful votes
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Really hilarious videos and perfect technical and customer support. I did like the video with teasing dancing for ST. Valentine's day.

Date of experience: January 10, 2019
Minnesota
1 review
0 helpful votes
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Awesome customer support
January 10, 2019

The customer support is amazing. The problem I had was resolved promptly and with no issues. I really loved this app but the people I intended to send the videos to didn't understand they had to click through to watch the videos, therefore didn't see what I had sent them. Other than that JibJab is awesome! Im sure the younger crowd would have no issues receiving the videos.

Date of experience: January 10, 2019
Canada
1 review
0 helpful votes
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Very timely when I emailed about a concern regarding payment. Will use jibjab in the future because of this. Great job!

Date of experience: January 9, 2019
Mexico
1 review
1 helpful vote
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Help with a problem
January 10, 2019

Excellent follow up and response time. Was pleased with the resolution! They were able to refund me in a timely fashion without the third degree.

Date of experience: January 9, 2019

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA