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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I really enjoyed my jib jab experience. It has made A lot of people smile and laugh. Thank you and I hope you continue to brighten peoples days
My request to cancel auto annual renewal subscription was quickly taking in an account and refund for last subscription well promised.
Good experience!
After loosing my time finding photos for the video I figured out that it does not work if you don't have they payed subscription. They don't say that until you press play.
The customer service team looked into it and reversed the charge with apologies within 24 hours! I couldn't ask for better.
Marilyn M in Montreal
I had a problem with the reoccurring payment and was billed for the last 2 years but the JibJab support team was very helpful and expedient on the process to fix the problem and even refunded the current year of subscription. Best costumer support team.
So, every parents biggest issue is unauthorized purchases and trying to explain this to a business or company and usually not getting positive results... Jibjab immediately took care of this issue for me without any hesitation! They are truly a great company to take care of this stressful situation with lightning fast response and resolution! Thank you again! Nice to see some companies still take care of customers, even unintentional/unapproved ones
Your business is fun and we loved the experience with it was great really enjoyed it thanks for the laughs we had with it I would recommend it to ppl highly.
The support team is spectacular. Great service, great support. Depending on the day of the week, their response is very fast.
I have loved using Jibjab, it is a great way to send a different comical kind of card, and not too difficult to match up faces to template!
This is a great site. It's a great way of adding some humor and happiness to someone's life. I would highly recommend subscribing to JibJab.
I recently had a 18$ fee billed on my account while I ordered nothing!
Jib Jab support team has responded quickly and they rapidly settled this matter.
This is the demonstration of a company totally devoted to its customers!
I look forward to dealing with Jib Jab again in the future!
Honesty always rewards;-)
Jean
This is a great site good professional people take time to help you everything they do is amazing this is my second time dealing with them and ill do it again, ya'll are great keep doing what your doing
Very good experience with JibJab support team-great job!
Just wanted to cancel the automatic payment, and it worked without any problem within 2 days.
JibJab app is so fun and hilariously crazy to use because my friends loved the videos that I made with their faces in the characters, and nobody ever gave any negative comments. They said that they laughed all the way watching the videos. Thanks for bringing laughter to our homes. I requested a refund and got a quick response...
I requested a refund and received a response within an hour! Amazing customer service. Thank you JibJab!
I requested a refund and got a very quick response. Thank you JibJab customer support team and in particular Jeremy for efficiency!
Really hilarious videos and perfect technical and customer support. I did like the video with teasing dancing for ST. Valentine's day.
The customer support is amazing. The problem I had was resolved promptly and with no issues. I really loved this app but the people I intended to send the videos to didn't understand they had to click through to watch the videos, therefore didn't see what I had sent them. Other than that JibJab is awesome! Im sure the younger crowd would have no issues receiving the videos.
Very timely when I emailed about a concern regarding payment. Will use jibjab in the future because of this. Great job!
Excellent follow up and response time. Was pleased with the resolution! They were able to refund me in a timely fashion without the third degree.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

