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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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They are very funny! But it is misleading to say for $2 a month you can have a subscription and then charge you $24 for the year subscription. They gave me a refund so that is good but it is bad that they took the money in the first place from my card
I had a billing issue, with one email my issue was resolved to my satisfaction without question or hassle. Excellent business!
My email was answered and resolved within days. Awesome customer service! Experience was great using the service & no problems stopping it...
It never disappoints; family and friends love to see themselves in silly mode. Choose to do this at least once, or maybe more
I had forgotten about the auto-renew and cannot afford it anymore so when I asked to discontinue, they refunded my money even though I had already paid for the year. Wow. Big companies just don't do that anymore... try getting a refund from your phone company!
The support team at JibJab responded to my issue quickky and efficienty with no crazy questions to persuade me to keep my service. They were very understsnding snd professional.
Easy to sign up, easy to cancel and it brings joy and laughter to people you love. It's a way to tell others they are special to you and make them laugh.
I paid $24 for use of JibJab because I liked the video concept. I made a video and when I replayed it, I got nothing but a black screen with music. I tried all ways to make the video appear, but it didn't. I called their phone number for assistance, and was told "by a recording" that if I was in the USA, I would have to email my problem for assistance within 2 days. I am not waiting 2 days to find out why the video won't play, so I requested a refund and alerted PayPal that I have done so.
Thank you for helping me to solve my problem so quickly, all I can say just keep up the work. Nothing more I can say. Thank you again.
Had a small issue and they refunded me with no questions asked. That's great customer service. Thanks JibJab
Found them through google. Their ad says "free e-cards" and so on. I went to the site, spent about ten minutes selecting a card, then another ten minutes individualizing it, then it turns out they want $24 a year or no deal! I don't do business with LIARS.
I started to enroll & as I went along I was able to determine I just could not navigate and wanted to unsubscribe immediately. They were most gracious & understanding. I can email, text & certain other things; I'm just not all that computer Davy. However, JibJab is a very good service. Highly recommended for those who can navigate. THANK YOU JibJab!
I was very impressed with the prompt, helpful and friendly customer service I received from JibJab. Well done!
My experience with Jib Jab was awesome! Submitted my inquiry and response was prompt and efficient. I definitely recommend their fun product!
JibJab is a blast. It is so very easy to create fun, silly videos for any occasion at all. I recognized JibJab immediately when the principals and staff put one together to broadcast all day long the day before the Christmas break at the middle school where I substitute; too funny! The kids and teachers loved it! :P
Only one month after I paid for a year, jibjab account thinks i have a free account and not a premium.
So I cannot send e cards on time!
It is a well known problem with jibjab!
Super had so much fun sending to family and friends. Just plug in their pictures and set back and enjoy a site like no other, I can't praise them enough it is super
I needed to cancel an automatic subscription renewal and reached out to the JibJab Customer Service and they were able to take care of issue quickly and professionally.
Sometimes people around you are just in need of a really good laugh! This website comes with a easy to use and easy to follow way to brighten people's lives. The app works great too.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members