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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had to discontinue my dad's JibJab account today. He hasn't used in a LONG time due to his health. We didn't even know he still had the account until we noticed the annual renewal payment on his credit card. He asked me to cancel it and when I did, I also asked for a refund. I figured it didn't hurt to ask. I got a response back very quickly that said he would get his refund in 3 to 5 days. JibJab brought my dad a LOT of fun times when he was able to still use it and if we ever need their services again, we won't hesitate to sign up. Thanks again to Heather at JibJab!
I was incredibly impressed with the customer support that I received from JibJab. They made things go very easily and quickly. The product allowed me to make some hilarious videos for my staff. The product was easy to use and my staff LOVED it!
Enjoyed using JibJab to send a few e-cards... when I was ready to cancel my account, the Customer Service experience was superb!
I haven't used Jib Jab for a few years and realized I was being charged on the annual renewal. I contacted customer support regarding cancellation and a refund and was so impressed with their quick and positive response. Thanks!
The best application! Recommended
También tiene una variedad de videos. Puedes hacer los montajes con mucha gente y caras, lo pasarán genial.
I too had forgotten about having a subscription to Jibjab. Right up until I saw the charge for service on my credit card bill! After I changed my password (because I had no idea of what it could be) I went to their website and unsubscribed, The website said that I could expect resolution in 48 hours or less. I received an email in less than 48 minutes! My subscription was cancelled without argument and I was given a refund... no problem. That is real customer service and greatly appreciated.
I got this app for family use (one time use) and forgot about it. Well, then a year later, I get a charge which I had no clue what it was for (Remember? I forgot about it.). So, I sent an email to the company expecting to get the run-around. But, no. Not only did the cancel my subscription, but they did so with no hesitation... and gave me a refund. That almost never happens. Very professional. If I need that kind of service in the future, they have my business.
Just had a terrific experience with JibJab. Their response to my request was prompt, professional, and courteous. They offer a terrific product and value excellent customer service. I'm a new fan.
After so many years of using the communication alternatives provided to so many friends and family, I am cutting back on the tech stuff (I am approaching my 80"s). Thank you Jib Jab for providing me this alternative.
Jib Jab is a fun and unique way to send greeting. It's always a nice surprise to the recipient:)
I've had a subscription for years and find it a good value
I signed up so I could create some fun things for a work party (they were a big hit!). I forgot that I was on "auto renew" and didn't discover the billing until a month or two later. I contacted customer support and they refunded the full amount, no questions asked. I'm sure I'll find a reason to use JibJab again. It's totally worth paying for!
Had loads of fun with this app and delighted friends and family with special greetings for birthdays and holidays. It is super affordable and when I was ready to cancel the service, the support staff made cancelling a VERY easy process. This is how all companies should operate!
Forgot to cancel my subscription and they took care of me immediately. Don't have to worry about them being greedy. I'll be back, thanks!
Met the brothers responsible for this hilarity years ago. They are still putting out entertaining product. Try it free or become a member for more options.
These cards are great fun and family loved receiving them. The best part is that they have a great customer service team and that says a lot about a company.
Christmas can be a depressing time and one misses the family when apart at the holidays. Jib-Jab allowed me to create a funny, frolicking, and very unique Christmas greeting to my entire family via e-mail.
Thanks for the laughs and the quality / timely customer service! Overall my experience has been pleasant and I appreciate the product and support.
JibJab offers excellent customer service. Lots of funny and creative videos to choose from. I highly recommend them!
Lots of funny videos and ecards! Excellent communication with the support team!
Great option as a gift! My family and friends were surprised and loved the videos and ecards that I sent them. Pleasure to have business with you!
Very good experience with jib jab. They are very fair with pricing and processing payments. Provided many very funny videos. My family and friends loved them!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members