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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I emailed Jib Jab and Taylar replied very quickly and acted on my request immediately-Triple AAA+ for service!
Great service. Great team. Great service. Great team. Great service! Great team! Great service! Great team! Great service! Great team!
Even tho I bought the $18 membership - it did not recognize my account and I was never able to access any videos... Don't buy - save your money!
Everyone loves getting a personalized JibJab video that includes themselves and friends. Easy to do and so appreciated. Lots of videos and cards to choose from so there's something for every personality. Good value for a site the whole family can use
Very efficient and good service. Nice company to deal with. Thanks for handling my query so well. I would recommend JibJab to others
I contacted the customer service department about my online account issue. The issue was handled quickly and professionally.
I sill can't figure out how to use this app.the instructions do not include an option to listen to your own work!
I had cancelled my subscription but was charged again.
What amazing service, it is unusual to get such superior service today. Danielle went way above & beyond to solve my problem & didn't give up until she uncovered the solution to my problem (which was of my own doing) Thank you so much. I will definitely use Jib Jab again.
Jib Jab Responded to my on line request for a refund immediately. No waiting time. Excellent and Quick Service on Refund
I had an issue with our membership. My e-mail to jibjab was answered and resolved very satisfactorily the same day! Amazing service.
Friend loved the card. Which was an "inside" joke. Also made the motorcycle one for my 5 year old grandson, just because... so much fun!
I had a problem and emailed them. They got right back to me and fixed the problem right away. Excellent customer service, a lot of companies can learn from them!
I love the cute videos and when I explained that I was expecting a different charge, they handled it immediately and with friendly service. I was very impressed.
Great response from customer service about an account issue. It was sorted quickly and easily. Many thanks
Had a little mix up with a reoccurring charge. They took care of it promptly, courteously, professionally and without question. Overall, it was a good experience.
Great service however not sure if my last two cards I sent were received. Why are you asking for 100 characters. I already said what l wanted to say?
Not that easy to use create. Application not user friendly! Can't keep a copy of the video without paying again once I already paid.:-(
I had a wonderful experience. My family had a good laugh with all the videos I made for them. I included my Husband, daughters, their husbands, partners and my little Grandson in all the productions. It was awesome. I will definitely continue using JIbJab. And I like to recommend others to use it.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

