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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Zealand
2 reviews
0 helpful votes
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Service Service Service!
February 10, 2017

I emailed Jib Jab and Taylar replied very quickly and acted on my request immediately-Triple AAA+ for service!

Date of experience: February 8, 2017
Haiti
1 review
0 helpful votes
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Great service. Great team. Great service. Great team. Great service! Great team! Great service! Great team! Great service! Great team!

Date of experience: February 8, 2017
New York
1 review
0 helpful votes
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Yay
February 9, 2017

Yay! Everyone loved it! Lots of fun! I will use this again. I can't wait to do another one. Too Funny.

Date of experience: February 7, 2017
Panama
1 review
0 helpful votes
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Sorry
February 9, 2017

People laugh a lot with the videos, I enjoy doing them. My best video is Sorry from Justin beiber!
Best regards,
Gina chong

Date of experience: February 7, 2017
New York
1 review
0 helpful votes
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SUCKS!
February 9, 2017

Even tho I bought the $18 membership - it did not recognize my account and I was never able to access any videos... Don't buy - save your money!

Date of experience: February 7, 2017
Canada
1 review
0 helpful votes
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JibJab great family entertainment
February 9, 2017

Everyone loves getting a personalized JibJab video that includes themselves and friends. Easy to do and so appreciated. Lots of videos and cards to choose from so there's something for every personality. Good value for a site the whole family can use

Date of experience: February 7, 2017
GB
1 review
0 helpful votes
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Very good service
February 9, 2017

Very efficient and good service. Nice company to deal with. Thanks for handling my query so well. I would recommend JibJab to others

Date of experience: February 7, 2017
Texas
1 review
0 helpful votes
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Online account
February 8, 2017

I contacted the customer service department about my online account issue. The issue was handled quickly and professionally.

Date of experience: February 6, 2017
Utah
1 review
0 helpful votes
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Not so great an experience
February 7, 2017

I sill can't figure out how to use this app.the instructions do not include an option to listen to your own work!

Date of experience: February 5, 2017
Missouri
2 reviews
0 helpful votes
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Problem resolved
February 7, 2017

I had cancelled my subscription but was charged again.

What amazing service, it is unusual to get such superior service today. Danielle went way above & beyond to solve my problem & didn't give up until she uncovered the solution to my problem (which was of my own doing) Thank you so much. I will definitely use Jib Jab again.

Date of experience: February 4, 2017
New Jersey
1 review
0 helpful votes
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Refund
February 6, 2017

Jib Jab Responded to my on line request for a refund immediately. No waiting time. Excellent and Quick Service on Refund

Date of experience: February 4, 2017
Canada
1 review
0 helpful votes
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Excellence!
February 6, 2017

I had an issue with our membership. My e-mail to jibjab was answered and resolved very satisfactorily the same day! Amazing service.

Date of experience: February 3, 2017
Connecticut
1 review
0 helpful votes
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Sharing Smiles!
February 6, 2017

Friend loved the card. Which was an "inside" joke. Also made the motorcycle one for my 5 year old grandson, just because... so much fun!

Date of experience: February 3, 2017
New Jersey
1 review
0 helpful votes
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Great customer service!
February 5, 2017

I had a problem and emailed them. They got right back to me and fixed the problem right away. Excellent customer service, a lot of companies can learn from them!

Date of experience: February 3, 2017
Poland
1 review
0 helpful votes
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I love the cute videos and when I explained that I was expecting a different charge, they handled it immediately and with friendly service. I was very impressed.

Date of experience: February 3, 2017
GB
1 review
0 helpful votes
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Good service
February 5, 2017

Great response from customer service about an account issue. It was sorted quickly and easily. Many thanks

Date of experience: February 3, 2017
California
1 review
0 helpful votes
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Overall good experience
February 5, 2017

Had a little mix up with a reoccurring charge. They took care of it promptly, courteously, professionally and without question. Overall, it was a good experience.

Date of experience: February 3, 2017
California
1 review
0 helpful votes
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Jib Jab card sent
February 4, 2017

Great service however not sure if my last two cards I sent were received. Why are you asking for 100 characters. I already said what l wanted to say?

Date of experience: February 2, 2017
Canada
1 review
0 helpful votes
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My opinion
February 4, 2017

Not that easy to use create. Application not user friendly! Can't keep a copy of the video without paying again once I already paid.:-(

Date of experience: February 2, 2017
New York
1 review
0 helpful votes
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Exceptional!
February 4, 2017

I had a wonderful experience. My family had a good laugh with all the videos I made for them. I included my Husband, daughters, their husbands, partners and my little Grandson in all the productions. It was awesome. I will definitely continue using JIbJab. And I like to recommend others to use it.

Date of experience: February 2, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA