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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Minnesota
1 review
0 helpful votes
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Good for personal cards
February 4, 2017

Good for personal cards and events, but these are not really great for professional cards. I mostly wanted for get well, new babies and good job at work, couldn't find too many cards for people who may or may not have a sense of humor. I like them, but some might not.

Date of experience: February 2, 2017
New Jersey
1 review
0 helpful votes
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Can't use from phone
February 4, 2017

Bad part is there is no way to upload to a friend on facebook. You must save to your name and then share
Most of the time it does share on the persons time line. Tough to start over.

Date of experience: February 2, 2017
Pennsylvania
1 review
0 helpful votes
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Excellent!
February 4, 2017

I didn't remember authorizing an automatic payment, I sent am email and it was credited back the same day! BeSt Internet customer service experience I've ever had!

Date of experience: February 2, 2017
Washington
1 review
0 helpful votes
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Customer support.
February 4, 2017

I had a question concerning getting a refund from jib jab. My response time was immediate with 100% positive results.
Jib jab.
Jane

Date of experience: February 1, 2017
Alaska
4 reviews
0 helpful votes
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Hilarious fun!
February 4, 2017

I actually love the many choices and background videos and cards you can make on JibJab. It is hilarious fun. I'm not super technically savvy and even I can manage to learn very quickly how to position picture heads to get max effect. (That's teaching an old dog a new trick).
The support team is awesome to help you if you need.

Date of experience: February 1, 2017
Virginia
1 review
0 helpful votes
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Positive experience
February 3, 2017

I really enjoyed making a Christmas jibjab video some years ago and sharing it with my family. Then, when I decided not to keep my account, they were very quick in giving me a refund.

Date of experience: February 1, 2017
Pennsylvania
1 review
0 helpful votes
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Happy
February 3, 2017

Didn't expect to have to pay... it would have been nice to know this before I went to all the work to make the video.

Date of experience: February 1, 2017
Illinois
1 review
0 helpful votes
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I've been using JibJab to make personalized dancing and singing birthday cards for friends. Every one of them is a huge hit and so much fun to watch. I love the responses!

Date of experience: February 1, 2017
Minnesota
1 review
0 helpful votes
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SO MUCH FUN!
February 3, 2017

TOTALLY WORTH THE $18 BUCK FOR A YEAR... I AM HAVING A BLAST! FROM BIRTHDAY DANCES ON FACEBOOK TO SASSY TEXT MESSAGES!

Date of experience: February 1, 2017
Massachusetts
1 review
1 helpful vote
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Fun
February 3, 2017

It has been a bunch of laughs etc. We only wish you had more templates and more variety. Other than that, we are having fun!

Date of experience: February 1, 2017
Canada
1 review
0 helpful votes
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Draw backs
February 3, 2017

Not enough information about resending the same JibJab to other people.
High monthly cost will effect my continuing.
To bad that it won't link with my address book. Its a bit of a pain to look and mark down emails addresses before sending a JibJab.

Date of experience: February 1, 2017
Florida
1 review
0 helpful votes
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What fun!
February 3, 2017

As much fun to create as enjoyed by the people who received it! One card can be given to several different people and much better than a store-bought card.

Date of experience: February 1, 2017
Utah
1 review
0 helpful votes
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Horrible
February 3, 2017

I made my JibJab but it would not load to my facebook page. I tried several times. I'm truly disappointed in your service. How do I cancel my membership as you clearly don't work? If you can help I'd appreciate it.
Thanks Elizabeth Hebert

Date of experience: February 1, 2017
GB
1 review
0 helpful votes
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Funny card but wouldn't play back
February 3, 2017

Although the date was funny, the bits that I actually managed to watch of the card would not buffer / playback successfully even with megafast internet. I couldn't preview before sending and then asked for money to download. Very disappointed.

Date of experience: February 1, 2017
Florida
1 review
0 helpful votes
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Missed Birthday
February 3, 2017

I scheduled a JibJab ecard to be delivered to my Granddaughter for her 15th birthday. It was never delivered.

Date of experience: February 1, 2017
Ohio
1 review
0 helpful votes
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Sad
February 3, 2017

I have tried several times to go in and create a video or at least watch the original one. It won't let me in. However, you were able to take my money from my bank account...

Date of experience: February 1, 2017
South Carolina
1 review
0 helpful votes
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Excellent
February 3, 2017

Worked well. It was a little hard to get the mouth fixed... wish it were just a line like for the eyes.

Date of experience: February 1, 2017
GB
1 review
0 helpful votes
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Great variety of fun videos
February 3, 2017

I sent a video to two of my sons and grandchildren which they enjoyed. They all laughed at seeing their 60+ parents dancing.

Date of experience: February 1, 2017
GB
1 review
0 helpful votes
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Happy Birthday Card
February 3, 2017

Good, easy to use, How about increasing the range, for example, Wedding Anniversarys and some for older folk. Great stuff, keep up the good work.

Date of experience: February 1, 2017
Texas
2 reviews
0 helpful votes
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Fun.
February 3, 2017

I had such fun watching and sending myJibJab videos to my family and friends. They gave me so many different dances, etc to choose from I could always find myself in one of them.

Date of experience: January 31, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA