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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Have been working with customer support since Saturday, no hel, no resolution. Keep getting error saying email not associated with JibJab account. Clearly it is as I have been receiving email from you since I signed up. Including congratulations on my new account. Couldn't be more frustrating? About to contact PayPal and cancel charge if not resolved soon.

Date of experience: January 18, 2017
Pennsylvania
1 review
0 helpful votes
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Fun with my grandkids
January 20, 2017

Having many laughs with jib jab. The videos are our favorites. My grandkids had a fun time designing theirs with family members as the stars. Thanks for a fun activity.

Date of experience: January 18, 2017
Texas
2 reviews
0 helpful votes
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Cute...
January 20, 2017

Cute and easily put together. Well worth the annual fee and with birthday notifications, should not ever miss one.

Date of experience: January 18, 2017
GB
1 review
0 helpful votes
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First time use but not the last!
January 20, 2017

I put a friend's face on the 'Hey! Tequila' video. It was easy to use and what a great result! Love it.

Date of experience: January 18, 2017
New Zealand
1 review
0 helpful votes
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Fantastic!
January 20, 2017

The birthday E card (Super Hero Birthday)was a hit! My grandson loved being the star of the show! And It was so easy to do!

Date of experience: January 18, 2017
Tennessee
3 reviews
0 helpful votes
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They were great people.
January 20, 2017

We used Jib Jab and it was fun. Over time I did not have time for it. We got an auto renewal charge for $18. I asked to get it cancelled and my charges credited back to my card. It was done within hours. Very pleased with these people. I highly recommend Jib Jab if you are into that stuff.

Date of experience: January 17, 2017
Wisconsin
1 review
0 helpful votes
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Fantastic customer service!
January 20, 2017

I was able to get my billing issue resolved in just one day. I was thrilled! JibJab is the best of the best.

Date of experience: January 17, 2017
Ohio
2 reviews
0 helpful votes
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New year video was dated 2016
January 20, 2017

I was going to make a New Year video but it didn't read 2017. Instead it read 2016. I don't understand why Jib Jab hasn't updated it. I haven't used it since.

Date of experience: January 17, 2017
Australia
1 review
0 helpful votes
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Hilarious
January 20, 2017

Very happy, lots to choose from! Can't wait for more occasions to send to people! They'll be bombarded with videos featuring themselves.

Date of experience: January 17, 2017
Texas
1 review
0 helpful votes
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Great Customer Service
January 19, 2017

I was on autorenewal without knowing (2 years in a row!) and after a simple email, CS refunded me my money (based on their terms, terms vary) and gave great, fast customer service!

Date of experience: January 17, 2017
Arizona
1 review
0 helpful votes
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Fun and easy and cheap!
January 19, 2017

Love sending out these videos and dances with friends and family photos. I always get a laugh. Thanks JibJab.
Last time I belonged I think I paid 8$?
Still a good annual price for the pleasure.

Date of experience: January 17, 2017
Colorado
1 review
0 helpful votes
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Overprice
January 19, 2017

I paid $18 and the application in my iPhone did not let me do group jibjab and other very limited... so disappointed

Date of experience: January 17, 2017
Illinois
1 review
0 helpful votes
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Never Ceases To Amaze Me
January 19, 2017

What I love most about JibJab is how you can take something so simple like a still photograph of someone, manipulate the little lines around the mouth (for the illusion of talking/singing) and have the final video really seem to make the individuals become incredibly animated -- I never get tired of looking at them. Well done Jib & Jab!

Date of experience: January 17, 2017
New Mexico
1 review
0 helpful votes
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Robert's-Bari's first rating
January 19, 2017

I love humor! Especially bizarre types. I don't seem to find the time or energy to sit down with pen and some kind of paper and jot off an appropriate message. We'll see how you stand with me next year!

Date of experience: January 17, 2017
Washington
2 reviews
0 helpful votes
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GREAT FUN!
January 19, 2017

I sent some video cards to friends and was able to impose our faces on the different characters. They loved it! Having so much fun!

Date of experience: January 17, 2017
Colorado
2 reviews
0 helpful votes
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Birthday
January 19, 2017

. Everytime I look at it I laugh hysterically. We all need to laugh. It was easy to make the card. My husband loved it. I will continue using.

Date of experience: January 17, 2017
Canada
1 review
0 helpful votes
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Membership Renewal
January 19, 2017

I wasn't aware of the auto renewal for the jibjab membership. I sent an email and they reversed the charge quickly and without hassle. Overall great experience.

Date of experience: January 16, 2017
Massachusetts
1 review
0 helpful votes
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I think jib jab is where you can have fun putting friends and family performing dances to songs we know. I would just like to see more of a variety of songs and characters. I enjoy putting my grandkids and my daughters in them. I laugh all the time watching with them.

Date of experience: January 16, 2017
Virginia
1 review
0 helpful votes
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The site is excellent and offers a lot that my household loves in online cards. We love creating funny cards, and most others have only limited options for that. The closest is Blue Mountain's "Talking Cards" for which you get to set the text.

Date of experience: January 16, 2017
Massachusetts
1 review
0 helpful votes
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JibJabdab!
January 18, 2017

I thought that JibJab was adorable. I used it once and was never able to get it to work ever again. It was a rip off for me because there is no help anywhere until they automatically take money out of you the following year. I'd probably still be a customer if help was ever available.

Date of experience: January 16, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA