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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Awesome
January 18, 2017

A good E Experience! I used this site after receiving a holiday greeting from a friend which brought joy to my heart! So I used your product to send my love to my daughter on her birthday!

Date of experience: January 16, 2017
New Jersey
1 review
1 helpful vote
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I do not feel like writing again about the issue I had Saturday night trying to send a video card to a friend. I sent you a report- got an immediate canned reply and have not heard back. The video was hacked, you charged me 4-5 times for a download I don't want once let alone all those additional times, and you charged me some $18 for something I absolutely do not want. While all that is very frustrating, what is most frustrating is the fact that you can immediately take the cash out of my account, but be so slow to rectify a problem.

Date of experience: January 16, 2017
District of Columbia
1 review
0 helpful votes
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Nose
January 18, 2017

Wasn't able to get the entire face of my granddaughter in place - so the jib jab just had her nose. Also wasn't able to preview so I had no idea what I was sending.

Date of experience: January 16, 2017
GB
1 review
0 helpful votes
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It's a con
January 18, 2017

Price advertised as a monthly figure but you are charged for a year. I hate these sleazy immoral business ethics. You stink and your company stinks!

Date of experience: January 16, 2017
Florida
1 review
0 helpful votes
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Giving laughs across the miles!
January 18, 2017

I love making these for my FB friends and family who live elsewhere in the states. I love making people smile!

Date of experience: January 16, 2017
NL
1 review
0 helpful votes
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We love it and the people who receive them are always amused and amazed. Since we use it for nearly everyone's birthday we start to lack variety - especially for a younger audience who don't need saucy songs and daance moves. Signed up for a second year though, since there is no equally great alternative for "starring you" videos at the moment.

Date of experience: January 16, 2017
Denmark
1 review
0 helpful votes
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Can't recommend the product. You pay for it - but don't get much options that you would take for granted on other sites.

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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I live in Australia and my "little boy" will turn 35 on the 16th. He will be in the Caribbean for his birthday.
He has said that he kept laughing long after he first opened his card. I forwarded it to his sister here in Australia and the three of us have enjoyed laughing together on his birthday. Thank you JibJab.

Date of experience: January 16, 2017
Arkansas
1 review
0 helpful votes
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It's fun!
January 18, 2017

I wish there were more with just one head and some that are more appropriate for young kids and teens. I'm hoping they add more as the year goes on.

Date of experience: January 16, 2017
Australia
1 review
0 helpful votes
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Great app
January 17, 2017

Great value and simple to use. Plenty of options to choose most suitable one for the occasion. Love the product.

Date of experience: January 15, 2017
Nevada
2 reviews
0 helpful votes
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Fun dance videos
January 17, 2017

Hi - We have been having a ball sending these dance videos with us and members of the family featured. How much fun! Thanks for the site!

Date of experience: January 15, 2017
Illinois
3 reviews
3 helpful votes
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Tried numerous times to get my video to post on facebook. Had a long online chat with a representative from jibjab and they couldn't even figure it out. Am asking for my money back, but have not heard back from them yet. Also beware, you have to put your credit card info before you chose which plan you want to buy. I wanted to do a one time video and post it and yet I got charged the full amount for a year. VERY UPSET

Date of experience: January 15, 2017
Spain
1 review
0 helpful votes
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What is this about?
January 17, 2017

I do not understand why I received this email. I have not had the experience they say. Were they wrong to send me the mail?

Date of experience: January 15, 2017
Canada
1 review
0 helpful votes
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Fun Cards
January 17, 2017

I enjoyed looking at all the cards and what can be done with them. I choose one with two heads, male and female and placing heads on it, was very simple. Thanks for the fun.

Date of experience: January 15, 2017
Italy
1 review
0 helpful votes
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Deliveries
January 17, 2017

I have sent 2 funny films to my friends, they have never received them. Would like to know what has happened?
Alex

Date of experience: January 15, 2017
Kentucky
1 review
0 helpful votes
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Need more cards
January 17, 2017

I like the singing cards, but sometimes they need more characters maybe 6 or the possibility to add or take people on those cards with faces. I would like that they have more cards for all ages kids. I think that the website is very nice and some of the videos are hilarious. Keep improving and keep Jib Jab more successful.

Date of experience: January 15, 2017
GB
1 review
0 helpful votes
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Haven`t received cards!
January 17, 2017

After spending over half an hour creating the perfect cards, 4 days later they still haven't been received?! Not very good, when its for a birthday!

Date of experience: January 15, 2017
Australia
1 review
0 helpful votes
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All Good
January 17, 2017

I've seen lots of them. My kids love it!
I love the 80's and 90's pop stuff.
I wonder are you able to adjust the face dimensions and mouth movements to allow a pet to be used? As their faces, eg a dog or cat are very long compared to human ones...

Date of experience: January 15, 2017
RU
1 review
0 helpful votes
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It spoiled the mood
January 17, 2017

Removed from the card amount 9 times greater than that indicated.It spoiled the mood. I was very upset.

Date of experience: January 15, 2017
Australia
3 reviews
0 helpful votes
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Fabulous!
January 17, 2017

Fun and quirky idea for those who have everything. A personalised card is a great way to let your recipient know that you are special to them. It puts a smile on their face to think you took the time to make an individual card just for them.

Date of experience: January 15, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA