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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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A good E Experience! I used this site after receiving a holiday greeting from a friend which brought joy to my heart! So I used your product to send my love to my daughter on her birthday!
I do not feel like writing again about the issue I had Saturday night trying to send a video card to a friend. I sent you a report- got an immediate canned reply and have not heard back. The video was hacked, you charged me 4-5 times for a download I don't want once let alone all those additional times, and you charged me some $18 for something I absolutely do not want. While all that is very frustrating, what is most frustrating is the fact that you can immediately take the cash out of my account, but be so slow to rectify a problem.
Wasn't able to get the entire face of my granddaughter in place - so the jib jab just had her nose. Also wasn't able to preview so I had no idea what I was sending.
Price advertised as a monthly figure but you are charged for a year. I hate these sleazy immoral business ethics. You stink and your company stinks!
I love making these for my FB friends and family who live elsewhere in the states. I love making people smile!
We love it and the people who receive them are always amused and amazed. Since we use it for nearly everyone's birthday we start to lack variety - especially for a younger audience who don't need saucy songs and daance moves. Signed up for a second year though, since there is no equally great alternative for "starring you" videos at the moment.
Can't recommend the product. You pay for it - but don't get much options that you would take for granted on other sites.
I live in Australia and my "little boy" will turn 35 on the 16th. He will be in the Caribbean for his birthday.
He has said that he kept laughing long after he first opened his card. I forwarded it to his sister here in Australia and the three of us have enjoyed laughing together on his birthday. Thank you JibJab.
I wish there were more with just one head and some that are more appropriate for young kids and teens. I'm hoping they add more as the year goes on.
Great value and simple to use. Plenty of options to choose most suitable one for the occasion. Love the product.
Hi - We have been having a ball sending these dance videos with us and members of the family featured. How much fun! Thanks for the site!
Tried numerous times to get my video to post on facebook. Had a long online chat with a representative from jibjab and they couldn't even figure it out. Am asking for my money back, but have not heard back from them yet. Also beware, you have to put your credit card info before you chose which plan you want to buy. I wanted to do a one time video and post it and yet I got charged the full amount for a year. VERY UPSET
I do not understand why I received this email. I have not had the experience they say. Were they wrong to send me the mail?
I enjoyed looking at all the cards and what can be done with them. I choose one with two heads, male and female and placing heads on it, was very simple. Thanks for the fun.
I have sent 2 funny films to my friends, they have never received them. Would like to know what has happened?
Alex
I like the singing cards, but sometimes they need more characters maybe 6 or the possibility to add or take people on those cards with faces. I would like that they have more cards for all ages kids. I think that the website is very nice and some of the videos are hilarious. Keep improving and keep Jib Jab more successful.
After spending over half an hour creating the perfect cards, 4 days later they still haven't been received?! Not very good, when its for a birthday!
I've seen lots of them. My kids love it!
I love the 80's and 90's pop stuff.
I wonder are you able to adjust the face dimensions and mouth movements to allow a pet to be used? As their faces, eg a dog or cat are very long compared to human ones...
Removed from the card amount 9 times greater than that indicated.It spoiled the mood. I was very upset.
Fun and quirky idea for those who have everything. A personalised card is a great way to let your recipient know that you are special to them. It puts a smile on their face to think you took the time to make an individual card just for them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

