Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Awesome customer support
December 21, 2018

The speed and efficiency with this customer support has set the highest standard that all companies should emulate.

Date of experience: December 20, 2018
Spain
1 review
0 helpful votes
Follow Michael B.
Unfollow Michael B.
Share Review
Report Review

Professional
December 20, 2018

I have been with JibJab for 3 years and found it a great way to make funny and entertaining material. I no longer require the service and I forgot to cancel my automatic renewal but once I contacted support and asked for a refund, I am pleased support actioned my request within hours and I will receive a full refund in the next few days. I would highly recommend Jib Jib if you want to make eye catching material. Thank you Jib Jab it has been a pleasurable experience.

Date of experience: December 20, 2018
Spain
1 review
0 helpful votes
Follow Marta C.
Unfollow Marta C.
Share Review
Report Review

Excellent service
Heather seems to have found which was the trouble. Your interest in the matter is brilliant and show that your service is great In spite of my poor english, Heather understood my error and today I have received your refund. Thanks for it. I'll continue making my jibjab with joy. Marta Compte

Date of experience: December 20, 2018
Virginia
1 review
0 helpful votes
Follow Marvin D.
Unfollow Marvin D.
Share Review
Report Review

Great Customer Service
December 19, 2018

Great place to create fun videos and share with friends and family. Customer service is top notch!

Date of experience: December 19, 2018
New York
1 review
0 helpful votes
Follow Charlotte R.
Unfollow Charlotte R.
Share Review
Report Review

My issue was resolved quickly and easily. They made me very happy.
Usually it's not as user-friendly to solve an issue.

Date of experience: December 18, 2018
Canada
1 review
0 helpful votes
Follow Boba S.
Unfollow Boba S.
Share Review
Report Review

I love JibJab's funny videos and cards. On top of that, their customer service is prompt, friendly, and gets stuff done with no red tape. Exceptional!

Date of experience: December 18, 2018
Canada
1 review
0 helpful votes
Follow Hilary A.
Unfollow Hilary A.
Share Review
Report Review

I have never dealt with a better on line company than Jib Jab. Their administrative support is so good. They expedited my request at lightening speed. And they have the funniest cards!

Date of experience: December 18, 2018
Minnesota
1 review
0 helpful votes
Follow Monica G.
Unfollow Monica G.
Share Review
Report Review

Excellent
December 18, 2018

I reached out to them because there was no sound and they got back to me asp. They found the problem and it works best now!
Thank u very much

Date of experience: December 18, 2018
Iowa
2 reviews
0 helpful votes
Follow Terri S.
Unfollow Terri S.
Share Review
Report Review

There are a lot of fun and cute cards to make for most of the holidays. Their are some that are not appropriate and down right awful, but to each his own. There are the nice cards! It's fun to choose the pictures for faces and putting them in the cards! It's a nice way to keep in touch. I enjoy the responses from everyone from each card!

Date of experience: December 18, 2018
Ohio
1 review
0 helpful votes
Follow Steve W.
Unfollow Steve W.
Share Review
Report Review

WELL WORTH THE LAUGHS!
December 17, 2018

I have had JibJab for many years. I create birthday skits and get well skits for many family and friends. Everyone enjoys them to the utmost. Don't just say "Happy Birthday" to someone. Utilize the JibJab app and make it a funny, memorable, birthday, for someone.

Date of experience: December 17, 2018
Peru
1 review
0 helpful votes
Follow Milagros S.
Unfollow Milagros S.
Share Review
Report Review

Easy quick an efficient!
December 15, 2018

Thanis a lot for such a quick assistance and solving my issue! Very easy and effective!

Warm regards

Date of experience: December 15, 2018
California
2 reviews
0 helpful votes
Follow Cindy J.
Unfollow Cindy J.
Share Review
Report Review

Awesome!
December 15, 2018

This app JibJab is so fun and will keep you laughing!
So many different characters to choose from. Every holiday!
Perfect for sending to family or friends..

Date of experience: December 15, 2018
California
2 reviews
0 helpful votes
Follow Monica A.
Unfollow Monica A.
Share Review
Report Review

Amazing customer service
December 15, 2018

Jibjab is an awesome application and so much fun, if you have any problems they tend to them immediately and are very helpful and understanding

Date of experience: December 14, 2018
New York
1 review
0 helpful votes
Follow randy e.
Unfollow randy e.
Share Review
Report Review

JibJab brings the Joy
December 14, 2018

Fun for the family and the NSFW! Responsive to my requests as well. Hoping they get more videos soon so I can make new ones.

Date of experience: December 14, 2018
Illinois
1 review
0 helpful votes
Follow Joanne M.
Unfollow Joanne M.
Share Review
Report Review

Fun to share
December 14, 2018

Love the skits to send to friends and relatives. Company is also very accommodating. They respond within 48 hours.

Date of experience: December 14, 2018
Florida
1 review
0 helpful votes
Follow Eliz S.
Unfollow Eliz S.
Share Review
Report Review

Grandkids loved it and I had fun doing it. Good choice of videos to use.
Excellent customer service.

Date of experience: December 12, 2018
Illinois
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Share Review
Report Review

Fabulous Customer Service
December 12, 2018

I was recently notified about a credit card issue that showed a payment to JibJab and contacted Customer Service for resolution. Within an hour I received a reply to my email and everything was handled beautifully. No questioning was I sure or blaming me for this or that. Simply a pleasant and polite resolution. Couldn't ask for better service! Wish all business were this respectful.

Date of experience: December 12, 2018
Illinois
1 review
0 helpful votes
Follow Cheryl T.
Unfollow Cheryl T.
Share Review
Report Review

Jibjab is an Awesome Company! How nice it would be if all company's had this high level of dedication to customer service.

Date of experience: December 12, 2018
Wisconsin
1 review
0 helpful votes
Follow Mikie U.
Unfollow Mikie U.
Share Review
Report Review

Love JibJab
December 12, 2018

What a FUN site! I have nothing but positive feedback to share for JibJab. I have used JibJab numerous times over the years and have had so much fun with their videos. They are easy to create and bring hilarious laughter to everyone I show them too. As a corporation I have found the very easy to work with--in terms of a refund request they willing refunded my money with no questions asked. Love this site!

Date of experience: December 12, 2018
Pennsylvania
1 review
0 helpful votes
Follow Alexandria W.
Unfollow Alexandria W.
Share Review
Report Review

Friendly and responsive
December 12, 2018

I contacted JibJab because I had forgotten to unsubscribe and was charged for a second year, Taylar responded quickly and professionally. My issue was resolved in short order. Oh how I wish more companies would follow their lead. Being treated well makes all the difference. Thanks, JibJab!

Date of experience: December 12, 2018

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA