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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The speed and efficiency with this customer support has set the highest standard that all companies should emulate.
I have been with JibJab for 3 years and found it a great way to make funny and entertaining material. I no longer require the service and I forgot to cancel my automatic renewal but once I contacted support and asked for a refund, I am pleased support actioned my request within hours and I will receive a full refund in the next few days. I would highly recommend Jib Jib if you want to make eye catching material. Thank you Jib Jab it has been a pleasurable experience.
Excellent service
Heather seems to have found which was the trouble. Your interest in the matter is brilliant and show that your service is great In spite of my poor english, Heather understood my error and today I have received your refund. Thanks for it. I'll continue making my jibjab with joy. Marta Compte
Great place to create fun videos and share with friends and family. Customer service is top notch!
My issue was resolved quickly and easily. They made me very happy.
Usually it's not as user-friendly to solve an issue.
I love JibJab's funny videos and cards. On top of that, their customer service is prompt, friendly, and gets stuff done with no red tape. Exceptional!
I have never dealt with a better on line company than Jib Jab. Their administrative support is so good. They expedited my request at lightening speed. And they have the funniest cards!
I reached out to them because there was no sound and they got back to me asp. They found the problem and it works best now!
Thank u very much
There are a lot of fun and cute cards to make for most of the holidays. Their are some that are not appropriate and down right awful, but to each his own. There are the nice cards! It's fun to choose the pictures for faces and putting them in the cards! It's a nice way to keep in touch. I enjoy the responses from everyone from each card!
I have had JibJab for many years. I create birthday skits and get well skits for many family and friends. Everyone enjoys them to the utmost. Don't just say "Happy Birthday" to someone. Utilize the JibJab app and make it a funny, memorable, birthday, for someone.
Thanis a lot for such a quick assistance and solving my issue! Very easy and effective!
Warm regards
This app JibJab is so fun and will keep you laughing!
So many different characters to choose from. Every holiday!
Perfect for sending to family or friends..
Jibjab is an awesome application and so much fun, if you have any problems they tend to them immediately and are very helpful and understanding
Fun for the family and the NSFW! Responsive to my requests as well. Hoping they get more videos soon so I can make new ones.
Love the skits to send to friends and relatives. Company is also very accommodating. They respond within 48 hours.
Grandkids loved it and I had fun doing it. Good choice of videos to use.
Excellent customer service.
I was recently notified about a credit card issue that showed a payment to JibJab and contacted Customer Service for resolution. Within an hour I received a reply to my email and everything was handled beautifully. No questioning was I sure or blaming me for this or that. Simply a pleasant and polite resolution. Couldn't ask for better service! Wish all business were this respectful.
Jibjab is an Awesome Company! How nice it would be if all company's had this high level of dedication to customer service.
What a FUN site! I have nothing but positive feedback to share for JibJab. I have used JibJab numerous times over the years and have had so much fun with their videos. They are easy to create and bring hilarious laughter to everyone I show them too. As a corporation I have found the very easy to work with--in terms of a refund request they willing refunded my money with no questions asked. Love this site!
I contacted JibJab because I had forgotten to unsubscribe and was charged for a second year, Taylar responded quickly and professionally. My issue was resolved in short order. Oh how I wish more companies would follow their lead. Being treated well makes all the difference. Thanks, JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

