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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Poor
January 1, 2017

It still tells me to join and I'm not paying again, this is a joke and a waste pf money which you got already/

Date of experience: December 29, 2016
Arkansas
1 review
0 helpful votes
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JibJab Makes Me Laugh!
January 1, 2017

I adore JibJab! I send JibJab cards to all my friends and family who have a sense of humor. I laugh as I create them and congratulate myself on my creative genius. Everyone loves getting them so I will keep sending them. Now if JibJab could just add more movie parodies! Thanks, JIBJAB!

Date of experience: December 29, 2016
New Jersey
1 review
0 helpful votes
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Great card!
January 1, 2017

Recipient loved my card and said that it made her day. Site was easy to use but wish could edit a little more around the photos to make them fit a little better.

Date of experience: December 29, 2016
Pennsylvania
1 review
0 helpful votes
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Hilarious!
January 1, 2017

My husband and I had a great time putting together a lighthearted tidbit for our kids and grandson to enjoy for many years to come! We'll probably do it again.

Date of experience: December 29, 2016
Pennsylvania
1 review
0 helpful votes
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I've had fun with JibJab!
January 1, 2017

I started using JibJab as a way to send a friend a fun birthday card but then kept playing with it and sent other friends and family really cool and funny videos! It made it even easier when I discovered the app for my smart phone! Easy to use and lots of fun!

Date of experience: December 29, 2016
Minnesota
1 review
0 helpful votes
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Good service
January 1, 2017

I was charged an annual renewal that I did not realize I signed up for. They refunded my money without issue.

I like their cards

Date of experience: December 29, 2016
Illinois
1 review
0 helpful votes
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Excellent customer service
January 1, 2017

I didn't know they had an automatic renewal payment that comes out of your account but they gave me a refund very quickly thank you jibjab

Date of experience: December 29, 2016
Washington
1 review
0 helpful votes
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Great
January 1, 2017

Wonderful and fun cute happy joyous humorous exciting amazing one-of-a-kind original so different out of the normal amazing awesome rocket Inn wow so cool so amazing humorous Joy is happy appropriate holiday so amazing well well wow so good can't remember when laughed so hard absolutely amazing one of a kind so humorous

Date of experience: December 29, 2016
Illinois
1 review
0 helpful votes
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Professional final video
January 1, 2017

Excellent. Easy to use, multiple choices., easy to choose your photos.

Date of experience: December 29, 2016
Australia
1 review
0 helpful votes
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A wonderful site 5 stars
January 1, 2017

I had a lot of fun with Jib Jab with cars and things to family and friends but am getting to old, at times it gets a beyond me but I will still play around would recommend it to everyone who enjoys giving friends a surprise
Yvonne

Date of experience: December 29, 2016
Colorado
1 review
0 helpful votes
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Paid video download low quality
January 1, 2017

Paid multiple video download was low quality, realized later and cant use it I may need to refund.
Seriously 100 characters...

Date of experience: December 29, 2016
Oregon
2 reviews
0 helpful votes
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Wish there were more options such as the Tequila one

More options offering longer length in time and creative variety.

Date of experience: December 29, 2016
Florida
2 reviews
0 helpful votes
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Animated personal greetings
December 31, 2016

Great fun and priceless entertainment. Will continue to
Use and recommend to friends and family.

Date of experience: December 29, 2016
GB
1 review
0 helpful votes
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Did what it was supposed to
December 31, 2016

Not too difficult to join but as the charge was in USD it was not known until after the charge reach my credit card what I was actually paying. Instructions to create email greetings were not obvious until you actually do a few so be prepared to spend some time getting used to the process when you start.

Date of experience: December 29, 2016
New York
1 review
0 helpful votes
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Customer service
December 31, 2016

Jib Jab was great when I used it but I decided to take a break from it. Unfortunately, because of an automatic renewal, I was charged the annual fee. I emailed them asking for a refund and Stephanie took care of it very promptly. Thank you for making the process so easy and Happy New Year!

Date of experience: December 29, 2016
Texas
2 reviews
0 helpful votes
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Happy Happy
December 31, 2016

My request was handled professionally and in a very timely manner. I like that. Customer service responded right away and was able to resolve my request to my satisfaction. Thank you.

Date of experience: December 29, 2016
Canada
1 review
0 helpful votes
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Quick to resolve any issue!
December 31, 2016

Top notch customer service. They replied quickly to my concern and fixed the problem!

Date of experience: December 29, 2016
New York
1 review
0 helpful votes
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Not so good
December 31, 2016

Video wasnt so great. Also i was charged and did not expect an annual membership and would like to cancel

Date of experience: December 29, 2016
GB
1 review
0 helpful votes
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Unhelpful
December 31, 2016

I thought the experience of using jib jab would be easy and it proved to be more difficult than I had hoped, I'm not an unintelligent person and found it the experience unsatisfactory

Date of experience: December 29, 2016
Germany
1 review
0 helpful votes
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Excellent customer service
December 31, 2016

I requested a refund of the annual fee because I had misunderstood the billing system. My request was approved within a couple of hours. Everything was handled very professionally.

Date of experience: December 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA