Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It still tells me to join and I'm not paying again, this is a joke and a waste pf money which you got already/
I adore JibJab! I send JibJab cards to all my friends and family who have a sense of humor. I laugh as I create them and congratulate myself on my creative genius. Everyone loves getting them so I will keep sending them. Now if JibJab could just add more movie parodies! Thanks, JIBJAB!
Recipient loved my card and said that it made her day. Site was easy to use but wish could edit a little more around the photos to make them fit a little better.
My husband and I had a great time putting together a lighthearted tidbit for our kids and grandson to enjoy for many years to come! We'll probably do it again.
I started using JibJab as a way to send a friend a fun birthday card but then kept playing with it and sent other friends and family really cool and funny videos! It made it even easier when I discovered the app for my smart phone! Easy to use and lots of fun!
I was charged an annual renewal that I did not realize I signed up for. They refunded my money without issue.
I like their cards
I didn't know they had an automatic renewal payment that comes out of your account but they gave me a refund very quickly thank you jibjab
Wonderful and fun cute happy joyous humorous exciting amazing one-of-a-kind original so different out of the normal amazing awesome rocket Inn wow so cool so amazing humorous Joy is happy appropriate holiday so amazing well well wow so good can't remember when laughed so hard absolutely amazing one of a kind so humorous
Excellent. Easy to use, multiple choices., easy to choose your photos.
I had a lot of fun with Jib Jab with cars and things to family and friends but am getting to old, at times it gets a beyond me but I will still play around would recommend it to everyone who enjoys giving friends a surprise
Yvonne
Paid multiple video download was low quality, realized later and cant use it I may need to refund.
Seriously 100 characters...
Wish there were more options such as the Tequila one
More options offering longer length in time and creative variety.
Great fun and priceless entertainment. Will continue to
Use and recommend to friends and family.
Not too difficult to join but as the charge was in USD it was not known until after the charge reach my credit card what I was actually paying. Instructions to create email greetings were not obvious until you actually do a few so be prepared to spend some time getting used to the process when you start.
Jib Jab was great when I used it but I decided to take a break from it. Unfortunately, because of an automatic renewal, I was charged the annual fee. I emailed them asking for a refund and Stephanie took care of it very promptly. Thank you for making the process so easy and Happy New Year!
My request was handled professionally and in a very timely manner. I like that. Customer service responded right away and was able to resolve my request to my satisfaction. Thank you.
Top notch customer service. They replied quickly to my concern and fixed the problem!
Video wasnt so great. Also i was charged and did not expect an annual membership and would like to cancel
I thought the experience of using jib jab would be easy and it proved to be more difficult than I had hoped, I'm not an unintelligent person and found it the experience unsatisfactory
I requested a refund of the annual fee because I had misunderstood the billing system. My request was approved within a couple of hours. Everything was handled very professionally.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

