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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Alabama
1 review
0 helpful votes
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Great App for Digital greeting cards
January 1, 2017

Great App for Digital greeting cards, just what I needed to send something to an individual or a large group on FaceBook.

Date of experience: December 30, 2016
Pennsylvania
1 review
0 helpful votes
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Taylar help Steve Frankel
January 1, 2017

Taylar was a fantastic professional all way through. I was emailed very promptly and the experience was 5 stars

Date of experience: December 30, 2016
Canada
1 review
0 helpful votes
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Great fun
January 1, 2017

The site was easy enough to navigate even for inexperienced to figure out how to use. Fees reasonable, again great fun

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Brilliant service
January 1, 2017

The team were super helpful, investigated thoroughly when I couldn't remember my account details, and were so friendly really lovely. It's an experience that would make me consider reopening my account.

Date of experience: December 30, 2016
Minnesota
1 review
0 helpful votes
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Fun fun fun
January 1, 2017

My family loves the jibjabs that I sent over the holidays. Fun and awesome and they are surprised that I edit them myself lol.

Date of experience: December 30, 2016
Latvia
1 review
0 helpful votes
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$#*!ty
January 1, 2017

Need to pay for saving the video
I'm not rich to ducking pay for every video I save

Date of experience: December 30, 2016
Ohio
1 review
0 helpful votes
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Fun for all
January 1, 2017

As a mom and g-ma we have had much fun with JibJab. My grand babies love picking out a photo and placing it in the funny character settings, the holidays are most fun. Our little family funny is so easy to share too. Hope you enjoy your personalized little funnies as much as we do.

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Outstanding reaction in no time
January 1, 2017

There was a misunderstanding from my side on the subscription monthly fees, so i paid a yearly fees while i thought its monthly fees, so i recalled this action and asked for a refund, within 2 days i had what i have paid in my bank account without a single question mark and with extreme understanding, thanks to Jib Jab

Date of experience: December 30, 2016
Florida
1 review
0 helpful votes
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Cute, but make it cloud based
January 1, 2017

Easy to import pictures, but saved characters are not available on every device. Let's make this cloud based so that all options are available on smartphone apps, desktops, and tablets, tied together through a single account login.

Date of experience: December 30, 2016
AE
1 review
0 helpful votes
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Happy
January 1, 2017

The best way to send family and friends a smile especially if you are far away. I am waiting for the girlfriends shopping or beauty parlor versions.

Thank you

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Another Christmas Order
January 1, 2017

I would always use Jib Jab, however the Christmas ones need completely reviewing and our favourite Feliz Navidad needs another music video or two like it.

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Fun program
January 1, 2017

Great fun but I would have hoped for better resolution in the final video. In this day and age we are used to HD quality and there is a fair bit of pixelation in some videos.

Date of experience: December 30, 2016
Michigan
1 review
0 helpful votes
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This is the easiest time I've had to create the funniest videos with different faces of my kids, grandkids, and adults as well. The site has such a variety of scenarios, and is so easy to navigate to create lasting memories that will ensure your family will be in stitches!

Date of experience: December 29, 2016
Illinois
1 review
0 helpful votes
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Crazy fun
January 1, 2017

Big family gathering this Christmas and we had a gas putting our faces into the mix. Highly recommend this to share with everyone.

Date of experience: December 29, 2016
Michigan
2 reviews
0 helpful votes
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JibJab is Fun!
January 1, 2017

JibJab is really fun! I payed for a year & used it to make some fun family videos for a while. I decided to end my membership this year & it was simple with NO Hassle. I sure appreciate that!

Date of experience: December 29, 2016
Australia
1 review
0 helpful votes
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Fun
January 1, 2017

I hope my credit card details are held securely! The site didn't seem that robust even thought the end result was professional

Date of experience: December 29, 2016
Florida
1 review
0 helpful votes
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So funny so fun
January 1, 2017

Lots of fun especially during the holidays. Hilarious to see your loved ones in these funny songs and dancing.

Date of experience: December 29, 2016
Illinois
1 review
0 helpful votes
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Tmaussie63
January 1, 2017

I reached out to the support staff, as I found my card had been charged. I
I had forgotten that I was signed up for Auto renewal. I reached out to the team, and explained that I had forgotten to cancel. I received and email in less than 24hrs from Support team saying they would refund the charge.
Very helpful and Thank you.

Date of experience: December 29, 2016
Australia
1 review
0 helpful votes
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Great Job, JibJab!
January 1, 2017

I was introduced to JibJab in 2010 and have been a fan ever since. Inexpensive, easy to use and the videos always bring a smile. I also found their support team to be super efficient and helpful. Occasionally a video may not stream properly, but that tends to be due to the hardware, or software that the recipient is using. JibJab is an all-round winner in my book.

Date of experience: December 29, 2016
Canada
1 review
0 helpful votes
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Didn't work.
January 1, 2017

I guess I didn't follow the instructions as faces didn't come through on the 'toon I wanted but the faces did appear on the 'Happy' 'toon.

Date of experience: December 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA