Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great App for Digital greeting cards, just what I needed to send something to an individual or a large group on FaceBook.
Taylar was a fantastic professional all way through. I was emailed very promptly and the experience was 5 stars
The team were super helpful, investigated thoroughly when I couldn't remember my account details, and were so friendly really lovely. It's an experience that would make me consider reopening my account.
My family loves the jibjabs that I sent over the holidays. Fun and awesome and they are surprised that I edit them myself lol.
As a mom and g-ma we have had much fun with JibJab. My grand babies love picking out a photo and placing it in the funny character settings, the holidays are most fun. Our little family funny is so easy to share too. Hope you enjoy your personalized little funnies as much as we do.
There was a misunderstanding from my side on the subscription monthly fees, so i paid a yearly fees while i thought its monthly fees, so i recalled this action and asked for a refund, within 2 days i had what i have paid in my bank account without a single question mark and with extreme understanding, thanks to Jib Jab
Easy to import pictures, but saved characters are not available on every device. Let's make this cloud based so that all options are available on smartphone apps, desktops, and tablets, tied together through a single account login.
The best way to send family and friends a smile especially if you are far away. I am waiting for the girlfriends shopping or beauty parlor versions.
Thank you
I would always use Jib Jab, however the Christmas ones need completely reviewing and our favourite Feliz Navidad needs another music video or two like it.
Great fun but I would have hoped for better resolution in the final video. In this day and age we are used to HD quality and there is a fair bit of pixelation in some videos.
This is the easiest time I've had to create the funniest videos with different faces of my kids, grandkids, and adults as well. The site has such a variety of scenarios, and is so easy to navigate to create lasting memories that will ensure your family will be in stitches!
JibJab is really fun! I payed for a year & used it to make some fun family videos for a while. I decided to end my membership this year & it was simple with NO Hassle. I sure appreciate that!
Lots of fun especially during the holidays. Hilarious to see your loved ones in these funny songs and dancing.
I reached out to the support staff, as I found my card had been charged. I
I had forgotten that I was signed up for Auto renewal. I reached out to the team, and explained that I had forgotten to cancel. I received and email in less than 24hrs from Support team saying they would refund the charge.
Very helpful and Thank you.
I was introduced to JibJab in 2010 and have been a fan ever since. Inexpensive, easy to use and the videos always bring a smile. I also found their support team to be super efficient and helpful. Occasionally a video may not stream properly, but that tends to be due to the hardware, or software that the recipient is using. JibJab is an all-round winner in my book.
I guess I didn't follow the instructions as faces didn't come through on the 'toon I wanted but the faces did appear on the 'Happy' 'toon.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

