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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Colorado
1 review
0 helpful votes
Follow Shawnda P.
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Fun Stuff!
January 2, 2017

I played with all your Jib Jab videos for at least 2 hours! Made some Christmas Cards for everyone in my family! Loved it!

Date of experience: December 31, 2016
New Jersey
1 review
0 helpful votes
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Very Dissatisfied
January 2, 2017

Difficult and very time-consulting to do. Not worth the money to sign up for this account. I will not do this again and would like to cancel.

Date of experience: December 31, 2016
Canada
1 review
0 helpful votes
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Christmas video
January 2, 2017

Loved it and so did my family it was great fun putting it together. Had many laughs! Send it out as a Christmas card to my friends and family.

Date of experience: December 31, 2016
Vermont
2 reviews
0 helpful votes
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Some help?
January 2, 2017

I want to delete the 'first face' but can't.

Wont use. Too bad.

This is a sentence to finish out the 100 characters I needed.

Date of experience: December 31, 2016
Spain
1 review
0 helpful votes
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Molt Be
January 2, 2017

Ha sigut molt bona encara que fenme soci no se perque hem de pagar mes quant vols baixarte el video crec que aixo comporta que un altre vegada hem pensi molt hem ferme soci no es aquesta una bona politica comercial ja que es pot pagar per video solsament sense necesitat de ferte soci per un any com antigament ja es feia

Date of experience: December 31, 2016
Spain
1 review
0 helpful votes
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Es muy dificil enviar gif, di no se vuelve a pagar,

Date of experience: December 31, 2016
Colorado
1 review
0 helpful votes
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- 5 stars
January 2, 2017

I hardly could make a video that posted in fb, now I want to access to the photos that I have in my computer and cannot do it, the ones I took with my cel or where sent to me for the video and there is not a possibility, that was the reason that I bought it! Besides it is super slow, that is not fare, I want my money back, I would never recommend JibJab.

Date of experience: December 30, 2016
Ohio
1 review
0 helpful votes
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I did not want to auto renew the $18 annual membership which expired on 12/23/16. Once I noticed the auto charge on my credit card today I sent an email requesting cancellation and a refund at 3:16 p.m. on Fri 12/30. Not only did I receive a response back the same day (and on a Fri evening) but Danielle in customer support resolved the issue by refunding me.

How often does that happen? JibJab provides great service, professional and clearly view customers as priority #1.

Date of experience: December 30, 2016
Canada
1 review
0 helpful votes
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Great fun!
January 2, 2017

Intended to subscribe for a month... ended up with a year subscription... was this my mistake or poor site design?

Date of experience: December 30, 2016
Australia
1 review
0 helpful votes
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Terrible
January 2, 2017

Shared but no one could see it. Big waste of money. After making the video I was expected to pay extra to download it to my pc - big rip-off. At this point wouldn't recommend it to anyone.

Date of experience: December 30, 2016
Oregon
1 review
0 helpful votes
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Entertaining
January 2, 2017

It is quite entertaining to put the cards together. People seem to enjoy them. Need more pictures of self if I'm to "star"!

Date of experience: December 30, 2016
Pennsylvania
1 review
0 helpful votes
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Billing Problem
January 1, 2017

Had a double billing problem caused by different email addresses. Jib Jab solved the problem and credited my account, Excellent service!

Date of experience: December 30, 2016
Pennsylvania
1 review
0 helpful votes
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Super funny but...
January 1, 2017

My mother-in-law laughed harder than I ever saw her laugh and wanted to watch it twice. I thought it was delightful, too. But, please do warn customers about the following: some of the elves have boobs. This is not what my son has. Would rather be warned about that when attaching our pictures to the dancing elves! Maybe we could have that information ahead of time. His face (and ours) seemed to be attached to different elves, who have different body parts, throughout the video. Thanks.

Date of experience: December 30, 2016
Minnesota
3 reviews
0 helpful votes
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Great service from jibjab!
January 1, 2017

Love the product. Love the fun. Service also number one!

Date of experience: December 30, 2016
Florida
3 reviews
0 helpful votes
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I've used JibJab a few times in the past and had my friends and family amused by their cards. Then I stopped using it and forgot to cancel my auto-renew account and was delighted by the quick response by the support team that refunded the charge and even updated the account so I wouldn't have to worry about it in the future. I totally recommend JibJab!

Date of experience: December 30, 2016
California
1 review
0 helpful votes
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Christmas JibJab
January 1, 2017

It was a fun experience that made me happy. My family and friends enjoyed it as well. I will probably do some more on other holidays or events. It is also very affordable which is important to me since I am retired and living on a set income. I hope you get a larger variety of animal ones so that I can put our furbabies in it. Thank You for the wonderful experience!

Date of experience: December 30, 2016
California
2 reviews
0 helpful votes
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Excellent service and experience
January 1, 2017

JibJab is a great company (and site) to work with. I did decide to cancel my annual subscription as I just don't have time anymore to have fun making videos. My inquiry was addressed and completed quickly, and with courtesy. I am very happy with the service I received.

Date of experience: December 30, 2016
Nebraska
1 review
0 helpful votes
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Happy to be JibJabbers!
January 1, 2017

It is wonderful to know that we can send cards to family and friends that we are sure that they will enjoy:)
We don't even mind being upstaged by our dogs!

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Not quite what I'd hoped for.
January 1, 2017

Really easy to use and fun. Apparently JibJab as is, is passe. Very little reaction or response from those it was sent to. When I paid for an annual membership, I thought I would be able to send other e-cards, not just JibJab videos.

Date of experience: December 30, 2016
GB
1 review
0 helpful votes
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Quick and easy fun
January 1, 2017

God fun with minimal effort, though i would like to change the number of characters after the first time this doesn't appear to be an option.

Date of experience: December 30, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA