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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I was disappointed to find that after an $18 annual fee (which I got at a discount) I also had to pay additionally to download the videos. The videos are fun, but not worth it. I will not be continuing my membership.
I used JibJab to send my friend, who lives in Spain, a Christmas ecard. It was really easy and my friend loved it.
Laugh out loud but only for a few views and then it becomes rather samey the more you use it.
I don't think I'll be renewing my subscription for next year's Christmas but it was a laugh this year. Was it worth it? Not sure. Was it clever? Yes. Did I laugh? Yes. Maybe at a fiver (£) a year I would keep it going.
I cancelled my membership, no refund requested but wanted to do one video, but after having to pay for a yearly membership, then was going to have to pay for the video as well, I played around a little on the site then cancelled my membership.
I made a jibjab then couldn't get it to post to my facebook. That was the only reason I even got jibjab to begin with. It is a complete waste of money.
We did the videos at Christmas and loved them! Especially my little 2 and a half great granddaughter.
Uploading facial pics was easy. The different videos were creative and fun. Despite several attempts to email those videos, none of my family members ever saw them. Whether I sent to their Apple or PC machines. Even sending the video to my own mailbox and then forwarding did not work. I doubt that I will continue my membership.
This was a novel and entertaining way to send our annual Christmas greeting. We received lots of positive feedback
I've been playing with Jib Jab since it first came out more than 10 years ago but this new app is really neat sine you can customize the cards now with photos
Jib Jab is great for sending messages in a lighter vein. It never fails to make me laugh when the message is done. It is easy to use and fun to send. Everyone loves receiving a JibJab card.
The cards are great, funny and easy enough to use. A bit disappointed to have to subscribe for a full year to use it, would be a nicer experience to be able to do a one off payment as I likely won't use it again until next Christmas and having to pay the subscription again puts me off. But overall the cards are great and I enjoyed using jibjab.
Was a bit disappointed that I couldn't see the finished product BEFORE the purchase. Otherwise, it's okay. Price is a little high for a online service that can be replicated elsewhere.
I'm not too computer savoy but the directions are easy... I'm having a ball so beware if I get your face you'll be JibJabbed by me!... Love it, Love it, Love it!
We enjoyed the site a lot. So did our relatives that we sent the card to!
It was easy to do, and a lot of fun to do some of the characters. The only thing that I did not like all that much was the mouth thing. You have to be precise with it or it kind of ruins the picture. But other than that it was a great laugh for us all.
I am not very happy with the e-cards I would be a lot happier if there were more nice cards, pretty cards and more with just womens faces. Also it took 2 days before my first e-cards arrived
I was charged without my knowledge or consent for a years subscription on my Visa card in American dollars. When I contacted them that I didn't want it they did credit me but not the whole amount. The exchange rate was less therefore I didn't get the whole amount refunded. This isn't my problem as I never authorized this purchase in the first place and when you don't give the whole amount back they are basically stealing from us. Totally unacceptable.
Easy to use. Fun choices. Kids love it. Enjoying the variety of music videos and dance options. Made several holiday cards to send to family.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

