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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
2 reviews
0 helpful votes
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Expensive!
January 4, 2017

I was disappointed to find that after an $18 annual fee (which I got at a discount) I also had to pay additionally to download the videos. The videos are fun, but not worth it. I will not be continuing my membership.

Date of experience: January 2, 2017
California
1 review
0 helpful votes
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Love it!
January 4, 2017

Great way to send cards to anyone! Easy too! Everyone loves getting funny cards!

Date of experience: January 2, 2017
Canada
1 review
0 helpful votes
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Great experience
January 4, 2017

I used JibJab to send my friend, who lives in Spain, a Christmas ecard. It was really easy and my friend loved it.

Date of experience: January 2, 2017
Australia
1 review
0 helpful votes
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Poor
January 4, 2017

Difficult to use missed out on sending a Christmas msg

Date of experience: January 2, 2017
GB
1 review
0 helpful votes
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LOLBOFAFVATIBRSTMYUI
January 4, 2017

Laugh out loud but only for a few views and then it becomes rather samey the more you use it.

I don't think I'll be renewing my subscription for next year's Christmas but it was a laugh this year. Was it worth it? Not sure. Was it clever? Yes. Did I laugh? Yes. Maybe at a fiver (£) a year I would keep it going.

Date of experience: January 2, 2017
South Carolina
1 review
0 helpful votes
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Expensive
January 4, 2017

I cancelled my membership, no refund requested but wanted to do one video, but after having to pay for a yearly membership, then was going to have to pay for the video as well, I played around a little on the site then cancelled my membership.

Date of experience: January 1, 2017
Illinois
1 review
0 helpful votes
Follow Dee B.
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I made a jibjab then couldn't get it to post to my facebook. That was the only reason I even got jibjab to begin with. It is a complete waste of money.

Date of experience: January 1, 2017
Oklahoma
1 review
0 helpful votes
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Very Satisfied!
January 4, 2017

We did the videos at Christmas and loved them! Especially my little 2 and a half great granddaughter.

Date of experience: January 1, 2017
Pennsylvania
1 review
0 helpful votes
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DIFFICULTY SENDING AS EMAIL
January 4, 2017

Uploading facial pics was easy. The different videos were creative and fun. Despite several attempts to email those videos, none of my family members ever saw them. Whether I sent to their Apple or PC machines. Even sending the video to my own mailbox and then forwarding did not work. I doubt that I will continue my membership.

Date of experience: January 1, 2017
Georgia
1 review
0 helpful votes
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Fun & entertaining
January 3, 2017

This was a novel and entertaining way to send our annual Christmas greeting. We received lots of positive feedback

Date of experience: January 1, 2017
Mississippi
1 review
0 helpful votes
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Great app to have some real fun with
January 3, 2017

I've been playing with Jib Jab since it first came out more than 10 years ago but this new app is really neat sine you can customize the cards now with photos

Date of experience: January 1, 2017
Australia
1 review
0 helpful votes
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So much fun to use
January 3, 2017

Jib Jab is great for sending messages in a lighter vein. It never fails to make me laugh when the message is done. It is easy to use and fun to send. Everyone loves receiving a JibJab card.

Date of experience: January 1, 2017
Arizona
1 review
0 helpful votes
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Fun
January 3, 2017

Had fun, hope to do more! WOW, 100 characters? That is a big requirement just to describe a short experience. Let me see if I qualify now?!

Date of experience: January 1, 2017
Australia
1 review
0 helpful votes
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Fun e cards
January 3, 2017

The cards are great, funny and easy enough to use. A bit disappointed to have to subscribe for a full year to use it, would be a nicer experience to be able to do a one off payment as I likely won't use it again until next Christmas and having to pay the subscription again puts me off. But overall the cards are great and I enjoyed using jibjab.

Date of experience: January 1, 2017
California
1 review
0 helpful votes
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Meh, it's okay... we'll see.
January 3, 2017

Was a bit disappointed that I couldn't see the finished product BEFORE the purchase. Otherwise, it's okay. Price is a little high for a online service that can be replicated elsewhere.

Date of experience: December 31, 2016
Illinois
1 review
0 helpful votes
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Retirement fun
January 3, 2017

I'm not too computer savoy but the directions are easy... I'm having a ball so beware if I get your face you'll be JibJabbed by me!... Love it, Love it, Love it!

Date of experience: December 31, 2016
California
1 review
2 helpful votes
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Good laugh!
January 2, 2017

We enjoyed the site a lot. So did our relatives that we sent the card to!
It was easy to do, and a lot of fun to do some of the characters. The only thing that I did not like all that much was the mouth thing. You have to be precise with it or it kind of ruins the picture. But other than that it was a great laugh for us all.

Date of experience: December 31, 2016
Spain
1 review
0 helpful votes
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Not enough choices
January 2, 2017

I am not very happy with the e-cards I would be a lot happier if there were more nice cards, pretty cards and more with just womens faces. Also it took 2 days before my first e-cards arrived

Date of experience: December 31, 2016
Canada
1 review
0 helpful votes
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Not 100% satisfied with service
January 2, 2017

I was charged without my knowledge or consent for a years subscription on my Visa card in American dollars. When I contacted them that I didn't want it they did credit me but not the whole amount. The exchange rate was less therefore I didn't get the whole amount refunded. This isn't my problem as I never authorized this purchase in the first place and when you don't give the whole amount back they are basically stealing from us. Totally unacceptable.

Date of experience: December 31, 2016
Pennsylvania
1 review
0 helpful votes
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Family fun
January 2, 2017

Easy to use. Fun choices. Kids love it. Enjoying the variety of music videos and dance options. Made several holiday cards to send to family.

Date of experience: December 31, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA