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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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This is great I've had this app for a couple years not sure why it says I've only had it since 2019 I got canceled by accident not sure why it's not showing I've had it for years. But it's great please get it for sure
I put in a request to JibJab's helpdesk, and received a response which satisfied my need very quickly! It was one of the smoothest, no-nonsense, no-questions-asked customer service experiences I've had in a long time.
I have used JibJab for a few years now and have particularly enjoyed the dance videos! Honestly, it's such a lot of fun! I'm personally not so keen on the rapper style but there is something for everyone at JibJab. I recently cancelled my subscription as I've used ALL the videos/cards that I liked (but we are talking years here). The help I received to cancel was really courteous and positive too! Well done JibJab - I may be back before too long!
I have belonged to this site for quite a few years! Always up-to-date songs and so many different ones to choose from! The customer service is also amazing!
I emailed with an issue and it was resolved very quickly so to me, this was great service.
The team responded within 24 hrs, no fuss just understanding.
It was easy to create an amusing video card for a birthday. And more than that, customer service was easy to contact, quick to respond, and resolved my payment issue within minutes of me contacting them.
I signed up so I could send my children some fun birthday wishes etc while we are separated, this was a good option we all enjoyed but could do with a little more variety.
I had forgotten about my subscription to JibJab. Although it is a real fun program, I have not much use of it at the moment. So after the annual automatic payment was made recently, I asked, whether a belated cancellation would still be possible. They refunded the money immediately without any discussion. I am very positively impressed!
Problem resolution was very fast and thorough keep up the good work. I will recommend subscribing to JiJa to my friends and relatives.
Responsive customer service. My request was handled thoroughly within a couple of hours of sending the email.
Service was fast, good and very nice people.
No problem at all!
Will tell all my friends and relatives about you.
Thank you so much!
I had JibJab for quite some time however decided to cancel due to my not using it to often.
When i emailed the company they took care of my cancellation immediately and refunded the amount for my last month with them.
To bad other companies don't follow suit.
Thank you immensely JibJab.
I will certainly use you again when ready!
Can make somebody's full of laughter and the soul To sing
+if you get some questions they sure are ready To solve it In a hurry
I am a member of this site on and off, because sometimes am too busy to open it, but i can say that this app is amazing and fun to make cards for my family and friends, i had an issue with them just recently and it was attended to swiftly, customer service is at its best... will surely subscribe to JibJab again and also recommends to family and friends, keep it up Jibjab...
I had an issue that was resolved very quickly. All members of the team that helped me were a pleasure to deal with. Great job JibJab.
I have used JibJab since it's inception and all my friends and family love to receive their online cards (especially the ones with music). I love how they are continually updating cards and popular music selections to stay fresh. Customer service has been swift to reply when I had a (personal) problem to fix, and very kind personnel. Everyone should try this site.
Efficient no quibble service! My query was handled quickly and was customer experience orientated. Very happy customer!
JibJab have the best selection of cards ever, and their customer service, is amazing! They are very quick to reply to any emails & answer any questions or queries you may have! They are more than happy to help - whatever the situation! Customer satisfaction is what they are all about! 100% recommended! Well done JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

