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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Pennsylvania
1 review
0 helpful votes
Follow Debbie S.
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This is great I've had this app for a couple years not sure why it says I've only had it since 2019 I got canceled by accident not sure why it's not showing I've had it for years. But it's great please get it for sure

Date of experience: October 7, 2019
Romania
1 review
0 helpful votes
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Great
October 6, 2019

I have talked about your portal to other professionals seeking products from China...

Date of experience: October 5, 2019
New York
1 review
0 helpful votes
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I put in a request to JibJab's helpdesk, and received a response which satisfied my need very quickly! It was one of the smoothest, no-nonsense, no-questions-asked customer service experiences I've had in a long time.

Date of experience: October 2, 2019
GB
1 review
0 helpful votes
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Fun, fun, fun!
October 1, 2019

I have used JibJab for a few years now and have particularly enjoyed the dance videos! Honestly, it's such a lot of fun! I'm personally not so keen on the rapper style but there is something for everyone at JibJab. I recently cancelled my subscription as I've used ALL the videos/cards that I liked (but we are talking years here). The help I received to cancel was really courteous and positive too! Well done JibJab - I may be back before too long!

Date of experience: October 1, 2019
Michigan
1 review
0 helpful votes
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Great Site!
September 23, 2019

I have belonged to this site for quite a few years! Always up-to-date songs and so many different ones to choose from! The customer service is also amazing!

Date of experience: September 23, 2019
GB
1 review
0 helpful votes
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Great service
September 12, 2019

I emailed with an issue and it was resolved very quickly so to me, this was great service.
The team responded within 24 hrs, no fuss just understanding.

Date of experience: September 12, 2019
New York
1 review
0 helpful votes
Follow Michele J.
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Good company
September 3, 2019

It was easy to create an amusing video card for a birthday. And more than that, customer service was easy to contact, quick to respond, and resolved my payment issue within minutes of me contacting them.

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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So funny!
August 29, 2019

Using JibJab for my dad's birthday was great! He thought it was so funny. Thanks for making a great app JibJab!

Date of experience: August 29, 2019
GB
1 review
0 helpful votes
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I signed up so I could send my children some fun birthday wishes etc while we are separated, this was a good option we all enjoyed but could do with a little more variety.

Date of experience: August 29, 2019
Denmark
1 review
0 helpful votes
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I had forgotten about my subscription to JibJab. Although it is a real fun program, I have not much use of it at the moment. So after the annual automatic payment was made recently, I asked, whether a belated cancellation would still be possible. They refunded the money immediately without any discussion. I am very positively impressed!

Date of experience: August 29, 2019
Virginia
1 review
0 helpful votes
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Problem resolution was very fast and thorough keep up the good work. I will recommend subscribing to JiJa to my friends and relatives.

Date of experience: August 27, 2019
Pennsylvania
1 review
0 helpful votes
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Responsive customer service. My request was handled thoroughly within a couple of hours of sending the email.

Date of experience: August 21, 2019
California
1 review
0 helpful votes
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Service was fast, good and very nice people.
No problem at all!
Will tell all my friends and relatives about you.
Thank you so much!

Date of experience: August 2, 2019
New Jersey
1 review
0 helpful votes
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I had JibJab for quite some time however decided to cancel due to my not using it to often.
When i emailed the company they took care of my cancellation immediately and refunded the amount for my last month with them.
To bad other companies don't follow suit.
Thank you immensely JibJab.
I will certainly use you again when ready!

Date of experience: August 1, 2019
Finland
2 reviews
0 helpful votes
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Excellent
July 25, 2019

Can make somebody's full of laughter and the soul To sing
+if you get some questions they sure are ready To solve it In a hurry

Date of experience: July 25, 2019
Philippines
1 review
0 helpful votes
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Great Fun Site...
July 22, 2019

I am a member of this site on and off, because sometimes am too busy to open it, but i can say that this app is amazing and fun to make cards for my family and friends, i had an issue with them just recently and it was attended to swiftly, customer service is at its best... will surely subscribe to JibJab again and also recommends to family and friends, keep it up Jibjab...

Date of experience: July 21, 2019
Canada
1 review
0 helpful votes
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I had an issue that was resolved very quickly. All members of the team that helped me were a pleasure to deal with. Great job JibJab.

Date of experience: July 17, 2019
Georgia
2 reviews
0 helpful votes
Follow Joanne G.
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I have used JibJab since it's inception and all my friends and family love to receive their online cards (especially the ones with music). I love how they are continually updating cards and popular music selections to stay fresh. Customer service has been swift to reply when I had a (personal) problem to fix, and very kind personnel. Everyone should try this site.

Date of experience: July 9, 2019
GB
1 review
0 helpful votes
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Efficient no quibble service! My query was handled quickly and was customer experience orientated. Very happy customer!

Date of experience: July 2, 2019
GB
1 review
0 helpful votes
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JibJab have the best selection of cards ever, and their customer service, is amazing! They are very quick to reply to any emails & answer any questions or queries you may have! They are more than happy to help - whatever the situation! Customer satisfaction is what they are all about! 100% recommended! Well done JibJab!

Date of experience: July 2, 2019

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA