Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

JibJab Fun
February 23, 2017

Used the software to make a valentines video for my wife - she loved it!
Dead easy to use! Inserting photos was very easy and produced a good result!

Date of experience: February 20, 2017
Michigan
1 review
0 helpful votes
Follow Tana H.
Unfollow Tana H.
Share Review
Report Review

I paid for a year. Money came out of my account. I created and sent one video. I tried a few days later and it said I needed a membership. Yes, I emailed for assistance. Haven't heard anything after the automatic response over a week and a half ago.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Genaro G.
Unfollow Genaro G.
Share Review
Report Review

Fun way to contact friends and family.
February 23, 2017

I've been using it on Facebook. It's a fun way to send birthday, anniversary, or other celebration messages.

Date of experience: February 20, 2017
North Carolina
1 review
0 helpful votes
Follow Jennifer B.
Unfollow Jennifer B.
Share Review
Report Review

Really fun to play with!
February 23, 2017

I received a Job Jab as an email... created by some friends as a way to cheer me up. I was so impressed by the quality and creativity of their song creation that I decided to investigate the app. There are great song choices and the app is surprisingly very user-friendly. Love it!

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow Scott k.
Unfollow Scott k.
Share Review
Report Review

Jib Jab, good stuff
February 23, 2017

I would give JJ a 5 star review but the site was a bit difficult to use.

The site has many great, original, creative cards to make and send. The gave my lady and me a lot of laughs and enjoyment.

I recommend.

Sek

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
Follow Francois d.
Unfollow Francois d.
Share Review
Report Review

Nice!
February 23, 2017

Its very cool, i love it so far, i just find it sad that i need to pay for downloads on top of the fees, but hey, its not expensive for a complete year, so i can live with it! Otherwise, its so coool!

Date of experience: February 20, 2017
Missouri
1 review
0 helpful votes
Follow Gene D.
Unfollow Gene D.
Share Review
Report Review

Unhappy
February 23, 2017

The price was a lot higher than it was advertised The website was very hard to get through. Did not enjoy the experience at all. Would like a complete refund.

Date of experience: February 20, 2017
Texas
1 review
0 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

VDAY
February 23, 2017

Received very positive response to little ditty! My wife was pleasantly surprised. Had a great time making the video. Had so many choices that made the choice hard!

Date of experience: February 20, 2017
Oregon
1 review
0 helpful votes
Follow Linny V.
Unfollow Linny V.
Share Review
Report Review

Happy Valentine's Day
February 23, 2017

It made me smile for a long time. My family really enjoyed it and asked me how I did it so I told him about jib jab. I will be doing another one for each holiday and for birthdays

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Teara D.
Unfollow Teara D.
Share Review
Report Review

Horrible
February 23, 2017

It shouldn't be that hard to make this thing work! My mouth doesn't match any of the songs! It looks hideous! I would never show anyone!

Date of experience: February 20, 2017
California
2 reviews
0 helpful votes
Follow Sherry H.
Unfollow Sherry H.
Share Review
Report Review

I love this app I have so much fun with it making videos of friends the only thing I would suggest to add would be a couple of more options for spaceships since I ran into problems with a lot of people's chins being more narrow

Date of experience: February 20, 2017
Wyoming
1 review
0 helpful votes
Follow Stobie i.
Unfollow Stobie i.
Share Review
Report Review

I'm an old timer as for the internet but your site has made it easy for me to send a quick and uniquie e-card thank you!

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Roger K.
Unfollow Roger K.
Share Review
Report Review

Great site
February 23, 2017

Lots of fun, very easy to use. Made half a dozen Valentines card in no time. People loved them. Looking forward to using it again.

Date of experience: February 20, 2017
New Jersey
1 review
0 helpful votes
Follow Suzi W.
Unfollow Suzi W.
Share Review
Report Review

Horrible
February 23, 2017

Hard to use and I would not recommend. It actually never produced anything. It never sent a jibber jabber to our accounts on Valentine's Day, like it said would.

Date of experience: February 20, 2017
Illinois
1 review
0 helpful votes
Follow Teri c.
Unfollow Teri c.
Share Review
Report Review

Fun and Entertaining Cards
February 23, 2017

Love the cards. They are fun and entertaining and everyone who received a card from me had a great time looking at it. Very clever and love the ones you can personalize with your own picture.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
Follow Cliff A.
Unfollow Cliff A.
Share Review
Report Review

Perfect
February 23, 2017

I found it easier to use on my PC than my phone. It was fun and I watched it several times. Coming up with one hundred words is difficult.

Date of experience: February 20, 2017
Oklahoma
1 review
0 helpful votes
Follow Jeannie V.
Unfollow Jeannie V.
Share Review
Report Review

Totally Hilarious!
February 23, 2017

Love seeing my friends and family singing and dancing like never before. I can hardly wait to see what new videos they come up with next.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
Follow Jason H.
Unfollow Jason H.
Share Review
Report Review

Don't need the yearly subscription.
February 23, 2017

Wish I could just buy a card when I wanted it instead of a yearly subscription. I only use it 2-3 times a year and I find having to subscribe every year a wais of money. I would prefer a pay as you go even if the cards were only 2.99 each. That seams like a fair value.

Date of experience: February 20, 2017
New York
1 review
0 helpful votes
Follow Kristin B.
Unfollow Kristin B.
Share Review
Report Review

Funny
February 23, 2017

Loved everything except for the dark black line on the mouths. The songs and dancing figures were adorable!

Date of experience: February 20, 2017
Oklahoma
1 review
0 helpful votes
Follow Brian S.
Unfollow Brian S.
Share Review
Report Review

Delightful!
February 23, 2017

This app has brought my family a little bit of humor every day since downloading it. I would recommmend it to anyone.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA