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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The placement of the mouth is not accurate when playing a video and is difficult to get right. Everything else is good.
I paid with Master Card Feb 5 received my receipt Feb 7 2017
Tried to send Valentine cards, this is why I purchased JIB JAB.
I sent a question into the customer service, 2 days for reply? What company doesn't reply for 2 days.
Great. I have a wonderful time sampling different videos, cards etc. Please add some of chris brown, usher or oma f2f ion videos. They have fabulous dancing
Great fun with this app my whole family had a laugh at the videos I created would recommend it to everyone
The resolution of video is bad and the quantity of interesting video is small. Also I would like to see russians video like this https://youtu.be/VzxSG5IwrDU
Thought it would be cute for Valentines day to do up a video of me and my significant other. Very confusing and when I did post the video to Facebook, I immediately deleted it. It wasn't our faces in the video, someone else.
How do I get my $18.00USD back?
This is such a fun way to send a greeting card of any nature. What a hoot.
Everyone loves these fun greetings.
Used 3 of them and they all worked. We will be using it again. We are looking for more occasions to use them in the future. Thank you.
It didn't work - tried several times the night before Valentines Day to post something for my boyfriend with no success at all. I have turned it in. I waiting for my refund.
Making the cards is so fun, and the friends I sent them to loved them too. The process of making the cards is incredibly easy, and I appreciate that!
Well, I got a Valentines message for my girlfriend. She loved it & shared with her family. They thought it was great.
I'm glad to found JibJab now the music video from this web-site regularly surprise for my friends and loved ones
My whole family loves this App, it brings a smile and/or laugh every time! The songs and characters are great, sure to make someone's day. Also a good deal at $18/year. We will use it often!
It was so much fun and my friends and family really enjoyed it. Our faces fit perfect and this will not be the last time I do this.
I love Jib Jab! It is easy to do and fun, fun, fun! Lots of selection for a wide variety of occasions.
It was easy to figure out and what I made was a big hit. My friends just laughed and laughed. Like that I could save faces to use in other JibJab videos.
I tried very hard to adjust mouths on many photos but all looked weird and it was impossible to fix, with technology it seems like we should have an option to not have our mouths adjusted.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

