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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Hoodwinked
February 23, 2017

I wanted to purchase a single card and was hoodwinked into a years subscription! Not right... when tried to go back and change the order your site would not accommodate.

Date of experience: February 21, 2017
Missouri
1 review
0 helpful votes
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Your Cards Help Me Diet
February 23, 2017

I am an old guy. Handsome, talented, intelligent, but old. I send my wife of 37 years your cards often. When I place our faces on the bodies of dancing characters like your Travolta, Olivia Newton John card, it reminds me of us when we were in our 20's, slim, and fast on our feet, And I watch my weight and nutrition, and go to the gym to stay fit. Our dog also makes a fine dancing partner on your cards. Carry on.

Date of experience: February 21, 2017
Michigan
1 review
0 helpful votes
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Fun!
February 23, 2017

Lots of laughs! The whole family likes to watch the videos. It is a good distraction just when needed. Love the old songs.

Date of experience: February 21, 2017
North Carolina
1 review
0 helpful votes
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Easy refund due to my mistake
February 23, 2017

I opted to upgrade to the paid service thinking it would cost $1.50/month, billed monthly, however it was $18 for the entire year. When I asked for a refund and explained what had happened, the customer service folks did not give me a hard time whatsoever. The refund was issued and no questions were asked. Excellent customer service!

Date of experience: February 21, 2017
South Africa
1 review
0 helpful votes
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Super easy, super fun!
February 23, 2017

Had a lot of fun creating e-cards and my friends, who received the cards, also enjoyed them. Worth every cent!

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Good but doesn't seem to update much
February 23, 2017

Face creating with easy taking pictures and cropping the, Good but doesn't seem to update much. More videos please!

Date of experience: February 21, 2017
Ohio
1 review
0 helpful votes
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Great Site to Create Funny Videos
February 23, 2017

Easy to use site that can assist you with putting together videos. The program JibJab uses walks you through the entire process from beginning to end. JibJab has an extensive collection of videos to suit your needs for every season and occasion throughout the year.

Date of experience: February 21, 2017
Canada
1 review
1 helpful vote
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My family thinks I'm very creative
February 23, 2017

Enjoy sending my Jib Jab videos to family & close friends on Facebook. And also enjoy their positive responses. Good fun in a crazy world.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Can't Stop Laughing
February 23, 2017

Never laughed so much in all my life. All the family are amazed with the characters I have turned them into.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Jib jabbed
February 23, 2017

Well done an easy to use site delivering quality goods what more can customers ask for
However the site jabber leaves a lot to be desired demanding 100 characters and then your family name when stated optional i wil not give further feedback in the future

Date of experience: February 21, 2017
West Virginia
1 review
0 helpful votes
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Poor quality less than I expected
February 23, 2017

Bought this after seeing an iPhone user having this. Very disappointed nit being able to use this in an android. Also paid for a subscription but still have to pay to save videos if making online. What a huge let down.

Date of experience: February 21, 2017
Kentucky
1 review
0 helpful votes
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Love it, confusing, to darn funny...
February 23, 2017

I love jib jab to death, very fun and entertainment is deliteful. Some time it jump ahead or skipped parts, but I love it in the overall of things...

Date of experience: February 21, 2017
Arizona
1 review
0 helpful votes
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:(
February 23, 2017

I am not able to make the member exclusive video's

I AM ALSO NOT ABLE TO SUBMIT THIS COMPLAINT

Contact me so i can end my membership!

Date of experience: February 21, 2017
Germany
1 review
0 helpful votes
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Poor collection
February 23, 2017

Since many many years as jib jab member we have used the few videos for greeting. Specially for Christmas and birthday.
Meanwhile we have to choose the same video for greeting due to missing new collection. Specially with 4 or 5 figures.
Furthermore some videos are not regards to the subject e.g. "All About That Bass by Meghan Trainor" has nothing to do with "Birthday":/
BRgds
Enterprise

Date of experience: February 21, 2017
NL
1 review
0 helpful votes
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Nice movie
February 23, 2017

The movie was allright. Not too hard to get the pictures in the right place. And nice sound. I am surely going to use jibjab again

Date of experience: February 21, 2017
Colombia
1 review
0 helpful votes
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Review
February 23, 2017

Just added stars to it, no description what so ever, none, null, not contained... Rating it as 4 of 5 and nothing more... Thanks.

Date of experience: February 21, 2017
Israel
1 review
0 helpful votes
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Easy to use low quality video
February 23, 2017

The part were you create the video is very nice and easy to understand. My problem is that if yoy want to download the video you have to pay extra and the best quality of the video is low.

Date of experience: February 21, 2017
Florida
1 review
0 helpful votes
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Deceptive and overpriced.
February 23, 2017

It is a fun website, but not revealing the costs until you've already spent time and efforts may be a good way to make that first sale, but it will kill repeat sales.

Date of experience: February 20, 2017
Montana
2 reviews
2 helpful votes
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Everyone I sent one to has loved them! So much fun to make them and totally hilarious! And for a little over a dollar a month, it's not really that expensive!

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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What a fun way to send a card
February 23, 2017

Jib Jab is fun to use. The results can be anything from hilarious to sweet. I wish there were more choices to insert one picture of the person sending the card.

Date of experience: February 20, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA