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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I wanted to purchase a single card and was hoodwinked into a years subscription! Not right... when tried to go back and change the order your site would not accommodate.
I am an old guy. Handsome, talented, intelligent, but old. I send my wife of 37 years your cards often. When I place our faces on the bodies of dancing characters like your Travolta, Olivia Newton John card, it reminds me of us when we were in our 20's, slim, and fast on our feet, And I watch my weight and nutrition, and go to the gym to stay fit. Our dog also makes a fine dancing partner on your cards. Carry on.
I opted to upgrade to the paid service thinking it would cost $1.50/month, billed monthly, however it was $18 for the entire year. When I asked for a refund and explained what had happened, the customer service folks did not give me a hard time whatsoever. The refund was issued and no questions were asked. Excellent customer service!
Had a lot of fun creating e-cards and my friends, who received the cards, also enjoyed them. Worth every cent!
Face creating with easy taking pictures and cropping the, Good but doesn't seem to update much. More videos please!
Easy to use site that can assist you with putting together videos. The program JibJab uses walks you through the entire process from beginning to end. JibJab has an extensive collection of videos to suit your needs for every season and occasion throughout the year.
Enjoy sending my Jib Jab videos to family & close friends on Facebook. And also enjoy their positive responses. Good fun in a crazy world.
Never laughed so much in all my life. All the family are amazed with the characters I have turned them into.
Well done an easy to use site delivering quality goods what more can customers ask for
However the site jabber leaves a lot to be desired demanding 100 characters and then your family name when stated optional i wil not give further feedback in the future
Bought this after seeing an iPhone user having this. Very disappointed nit being able to use this in an android. Also paid for a subscription but still have to pay to save videos if making online. What a huge let down.
I love jib jab to death, very fun and entertainment is deliteful. Some time it jump ahead or skipped parts, but I love it in the overall of things...
Since many many years as jib jab member we have used the few videos for greeting. Specially for Christmas and birthday.
Meanwhile we have to choose the same video for greeting due to missing new collection. Specially with 4 or 5 figures.
Furthermore some videos are not regards to the subject e.g. "All About That Bass by Meghan Trainor" has nothing to do with "Birthday":/
BRgds
Enterprise
The movie was allright. Not too hard to get the pictures in the right place. And nice sound. I am surely going to use jibjab again
The part were you create the video is very nice and easy to understand. My problem is that if yoy want to download the video you have to pay extra and the best quality of the video is low.
It is a fun website, but not revealing the costs until you've already spent time and efforts may be a good way to make that first sale, but it will kill repeat sales.
Everyone I sent one to has loved them! So much fun to make them and totally hilarious! And for a little over a dollar a month, it's not really that expensive!
Jib Jab is fun to use. The results can be anything from hilarious to sweet. I wish there were more choices to insert one picture of the person sending the card.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

