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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Sent Valentine's Day JibJabs to everyone. They loved them and I had fun making them. Addictive. I couldn't stop.
I can't believe that you have to pay for one year upfront and can't change your mind at a later date
After paying a fee to join, you expect me to pay an additional fee to download a copy of the video I made.
Bad form..
I find the special offer price being advertised on the screen very deceptive. You cannot get that price for the service and must pay for the year.
That aside the give exactly what they offer
Es muy divertido y se comparte con la pareja momentos de risa, ademas con los amigos que mejor que reírse de uno mismo jajajaja
Like how new cards are added. Still easy to use and enjoyed by everyone. Doesn't matter what the occasion yall have something to fit the bill.
Perfectly good product, but not having the option to pay a little for 1 card seems a bit mean to me.
It was a fun and new experience for my husband and I. I posted a Grease Valentine's Day post card on my husband's Facebook timeline and so many Facebook friends liked it and found it very funny! Thank you Jib Jab for this unique experience!
The e-card I sent to two individuals were never received... And yes, I confirmed the addresses and no, they weren't in their Spam folder.
Jib Jab is fun, but it's pretty pricey and I was disappointed by the overall low number of video options. Several are just repeated (like they put Happy in the birthday section and the valentines section).
Valentine's Day was tomorrow. AUGH! I have forgotten to get my wife anything. JibJab to the rescue! In less that 5 minutes I created a personalized Valentine musical starring my wife and I. My wife praised me for my thoughtfulness and it turned out to be one of the best Valentine's day EVER!
Funny videos to share with friends for various occasions - party invitation, birthday wishes, sending love...
It is easy to use and send out the videos.
Very cool way to send a message. Fun and easy to do. Did the Valentines Day jab and got a hundred laughs.
I laugh out load with every video. Very easy and fast to make the videos. I highly recommend jibjab!
Didnt realize i was signing up to 12 month subscription thats cost me $18 not happy! Thought it was a one off charge of a few cents for 1x video greetings card, why on earth would i want to pay for a whole year?
I had a lot of fun creating this video and sent it to many friends and family. Everyone really enjoyed it. It was an easy process. I loved the music choices.
I was suppose to pay 1.99... was charged 18.99 and my video never posted... horrible! Was not happy and would never use again
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

