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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Nevada
2 reviews
0 helpful votes
Follow Bobbie K.
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Fun and addictive!
February 23, 2017

Sent Valentine's Day JibJabs to everyone. They loved them and I had fun making them. Addictive. I couldn't stop.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Very poor pricing information
February 23, 2017

I can't believe that you have to pay for one year upfront and can't change your mind at a later date

Date of experience: February 21, 2017
Maryland
1 review
0 helpful votes
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Valentines Day
February 23, 2017

After paying a fee to join, you expect me to pay an additional fee to download a copy of the video I made.

Bad form..

Date of experience: February 21, 2017
Ireland
1 review
0 helpful votes
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Excellent but deceptive
February 23, 2017

I find the special offer price being advertised on the screen very deceptive. You cannot get that price for the service and must pay for the year.

That aside the give exactly what they offer

Date of experience: February 21, 2017
California
1 review
0 helpful votes
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Happy
February 23, 2017

I have had many applications on video and there are none that approach JIB JAB, thanks for working. Atten max

Date of experience: February 21, 2017
Colombia
1 review
0 helpful votes
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Genial
February 23, 2017

Es muy divertido y se comparte con la pareja momentos de risa, ademas con los amigos que mejor que reírse de uno mismo jajajaja

Date of experience: February 21, 2017
Florida
1 review
0 helpful votes
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Been using JibJab since 2013
February 23, 2017

Like how new cards are added. Still easy to use and enjoyed by everyone. Doesn't matter what the occasion yall have something to fit the bill.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Shame I had to subscribe for a year
February 23, 2017

Perfectly good product, but not having the option to pay a little for 1 card seems a bit mean to me.

Date of experience: February 21, 2017
AE
1 review
0 helpful votes
Follow Shahrzad M.
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Fun experience
February 23, 2017

It was a fun and new experience for my husband and I. I posted a Grease Valentine's Day post card on my husband's Facebook timeline and so many Facebook friends liked it and found it very funny! Thank you Jib Jab for this unique experience!

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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Non Starter
February 23, 2017

The e-card I sent to two individuals were never received... And yes, I confirmed the addresses and no, they weren't in their Spam folder.

Date of experience: February 21, 2017
Florida
1 review
0 helpful votes
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Easy to use, not that many options
February 23, 2017

Jib Jab is fun, but it's pretty pricey and I was disappointed by the overall low number of video options. Several are just repeated (like they put Happy in the birthday section and the valentines section).

Date of experience: February 21, 2017
Washington
1 review
0 helpful votes
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Easiest fun I ever had!
February 23, 2017

Valentine's Day was tomorrow. AUGH! I have forgotten to get my wife anything. JibJab to the rescue! In less that 5 minutes I created a personalized Valentine musical starring my wife and I. My wife praised me for my thoughtfulness and it turned out to be one of the best Valentine's day EVER!

Date of experience: February 21, 2017
Croatia
2 reviews
0 helpful votes
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Funny and easy to use
February 23, 2017

Funny videos to share with friends for various occasions - party invitation, birthday wishes, sending love...
It is easy to use and send out the videos.

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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Easy and fun
February 23, 2017

Very cool way to send a message. Fun and easy to do. Did the Valentines Day jab and got a hundred laughs.

Date of experience: February 21, 2017
Canada
1 review
0 helpful votes
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Lol videos
February 23, 2017

I laugh out load with every video. Very easy and fast to make the videos. I highly recommend jibjab!

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Happy
February 23, 2017

Fun! It gave so many people a chance to laugh, and such fun creating it. I will send them regularly.

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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Con trick
February 23, 2017

Didnt realize i was signing up to 12 month subscription thats cost me $18 not happy! Thought it was a one off charge of a few cents for 1x video greetings card, why on earth would i want to pay for a whole year?

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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Super Fun!
February 23, 2017

I had a lot of fun creating this video and sent it to many friends and family. Everyone really enjoyed it. It was an easy process. I loved the music choices.

Date of experience: February 21, 2017
Georgia
1 review
0 helpful votes
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Horrible
February 23, 2017

I was suppose to pay 1.99... was charged 18.99 and my video never posted... horrible! Was not happy and would never use again

Date of experience: February 21, 2017
Australia
1 review
0 helpful votes
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Neutral
February 23, 2017

I would like to request a refund on my $18 subscription. I was not able to find the video template I was hoping for.

Date of experience: February 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA