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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New York
4 reviews
0 helpful votes
Follow Monte M.
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Loved my Valentine as did my Valentine
February 23, 2017

Lots of laughs and applause for this year's Valentine's Day dance. Grad and Jib Jab and go! Total fun for everyone.

Date of experience: February 21, 2017
Ohio
1 review
0 helpful votes
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A laugh a minute!
February 23, 2017

Great time making fun card for friend and family. They really enjoyed them. They can be posted right to Facebook for all to enjoy.

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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JibJab is fun but there's only a few videos you can put your face in to not worth the price. Very few new videos in years and years

Date of experience: February 21, 2017
Virginia
1 review
0 helpful votes
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Didn't know until 3rd time thru that I needed to be a member to use. Happy with the final result. Look forward to using it again.

Date of experience: February 21, 2017
Indiana
2 reviews
0 helpful votes
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Fun and easy to use
February 23, 2017

Jib Jab is just fun. Great way to send a greeting or a thank you that is a bit different and always brings a smile. Step-by-step interface makes it very easy to use.

Date of experience: February 21, 2017
Mexico
1 review
0 helpful votes
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More or Less
February 23, 2017

I think the service is a little bit expensive and the politics of payment aren't clear. I mean, you said we're gonna pay per one month and then when the payment appears on my card register it says the cost was 18 dollars per year! Maybe the customers don't want to use it per year, maybe the want to use it per month like I wanted.

Date of experience: February 21, 2017
Arkansas
1 review
0 helpful votes
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Promptly Helped
February 23, 2017

I emailed concerning my sign-up fee and was quickly helped. Really appreciate the quick turnaround and being able to help.

Date of experience: February 21, 2017
New York
1 review
0 helpful votes
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OK I guess
February 23, 2017

Kind of entertaining, but for some reason, it doesn't work on Facebook. Maybe if that could be worked out and you accumulate more skits it might become popular.

Date of experience: February 21, 2017
Georgia
1 review
0 helpful votes
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Fun, has glitches
February 23, 2017

The site is fun to use, however, sometimes it would stall and it would take multiple times to load a photo. One time the site sent a completed video with another customer's head that was not one of my heads on file. I'm hoping that they will continue to add more videos that are appropriate for younger ages.

Date of experience: February 21, 2017
District of Columbia
1 review
0 helpful votes
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So far I'm not all that impressed
February 23, 2017

Unlocking my password is absurd -- I tried last name and still have not received a link to reset it; considering it's been over 24 hours I consider that unacceptable.

Date of experience: February 21, 2017
Chile
1 review
0 helpful votes
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Fun at work
February 23, 2017

I use JibJab to send birthday greetings to teachers. They love them and find it SO hilarious that they would see themselves in the songs and greetings!
Nice to have this chance to make coworkers laugh!

Date of experience: February 21, 2017
Missouri
1 review
0 helpful votes
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A DEFINITE LOL
February 23, 2017

Jib Jab is so funny and has brightened the days of many family and friends receiving their personalized cards with their own faces on the characters. The grandsons can't wait for Christmas as I have been sending them a special card the past 4 years. They all bounce out of bed in the morning when their parents inform them they have a Jib Jab card waiting for them to see.

Date of experience: February 21, 2017
Virginia
5 reviews
0 helpful votes
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No text
February 23, 2017

I typed the text for the card and I checked the card after I emailed it and there was no text. Also, I didn't see a way to view the card before I sent it. Is there a way to do that?

Date of experience: February 21, 2017
Oklahoma
2 reviews
0 helpful votes
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Bad experience
February 23, 2017

Haven't been able to use it. After paying the fee I haven't been able to login. Customer service answer my request for help by resetting my password. Still unable to login, reset my password again still can't login. I requested a refund and haven't heard back since the request. I will be contacting PayPal to dispute the charge.

Date of experience: February 21, 2017
Ohio
1 review
0 helpful votes
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Good Fun
February 23, 2017

Just wish ALL cards are given the choice of how many heads to use. Also wish we could edit the heads once they are saved.

Date of experience: February 21, 2017
Minnesota
1 review
0 helpful votes
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Needs work, misleading
February 23, 2017

Give the price up front. Don't wait till we have completed a project before saying it will be $$$.
Difficult to move from one picture to another without going all the way back to the beginning.

Date of experience: February 21, 2017
Georgia
1 review
0 helpful votes
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HAVING FUN
February 23, 2017

IT IS SO MUCH FUN CREATING THE CARDS. I JUST NEED TO FIGURE OUT HOW TO TAG PEOPLE IN THE CARD SO IT SHOWS UP ON THEIR FACEBOOK PAGE. I SHARE ON FACEBOOK BUT THE PEOPLE i WANT TO GET THE CARD DO NOT GET IT.

Date of experience: February 21, 2017
Maine
1 review
0 helpful votes
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Fun on both ends
February 23, 2017

Creating a jibjab video card was so much fun - and so easy. So there was happiness on my end as well as those on the receiving end.
What I regret is that it isn't possible to save the cards I created without paying an additional fee.

Date of experience: February 21, 2017
New Jersey
1 review
0 helpful votes
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Sent a nice Valentine e-card to my wife and she loved it. Worth the money if you use it a couple of times a year.

Date of experience: February 21, 2017
Colorado
1 review
0 helpful votes
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Valentines Day
February 23, 2017

Good Fun. Worked well and my receiver really enjoyed it. Looking forward to using Jib Jab in the future.

Date of experience: February 21, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA